Customer Service Manager
Resume:
George C. Hofmann 256-***-****
*** ***** **** **********@*****.***
Oxford, AL 36203 www.linkedin.com/in/georgechofmann
Plant Manager
Improve Operational Service & Delivery Achieve Zero Lost-Time Accidents Improve Profitbility
Leverage extensive experience in improving key performance indicators by maximizing productivity, decreasing labor costs, lowering safety incidence rate, and ensuring quality product with on-time delivery.
Accomplished problem-solver who can multi-task effectively in a fast-paced environment to motivate staff, analyze processes, and implement solutions to resolve issues. Customer focused and effective at building trust and fostering collaboration among cross-functional team members to complete projects simultaneously and on schedule.
Workflow & Productivity Management Talent Management Team & Partnership Development EPA, OSHA, and DOT Compliance P&L Statements Lean Manufacturing Continuous Improvement SAP Inventory Management & Control
Customer Service Focused Logistics Management
Professional Experience
MAUSER USA, LLC, Anniston, AL 2012 – 2014
Plant Manager
Managed all manufacturing operations in plant and warehouse generating $24M in gross sales annually.
Workforce Management
Reduced overtime labor costs by $75,000 annually and increased employee morale by transitioning production force from 3 8-hour shifts 5 days a week to 4 12-hour shifts 7 days a week.
Increased productivity through selective hiring, training and by organizing work assignments and production scheduling for multiple plant operations, safety, and maintenance.
Maintained good employee relations, pride and work ethic to establish a cohesive team while instituting flexibility within the team to handle changes in the marketplace and the organization.
Safety and Government Compliance
Met goal of zero lost-time accidents and lowered safety incidence rates significantly by establishing safety management program.
Attained plant compliance with current OSHA, DEP, EPA, and DOT rules and guidelines by establishing processes and good working relationships with local, state, and federal authorities.
Inventory Management & Control
Established and maintained documentation by recording inventory of finished goods, component parts, and maintenance parts into SAP, and performed full inventory quarterly.
Improved profitability by evaluating operational health from analyzing monthly and annual profit and loss statements, focusing on labor, quality, sales, material costs and inventory, identifying problems and successes within organization, and making necessary adjustments.
Plastic Technology
Kept material costs low which enabled competitive sales pricing while adhering to packaging quality performance required by federal and UN regulations.
Managed the fabrication, maintenance, and delivery of blow molded 15 gallon to 330 gallon containers, injection molding of side supports and extrusion of rings for containers.
Lean Manufacturing
Reduced production times and decreased component inventory for various production processes by utilizing Lean Manufacturing processes.
Established LEAN Supermarkets to increase production efficiency by eliminating transfer time of moving materials from warehouse to production line.
Customer Service
Enhanced on-time order delivery by facilitating daily meetings with customer service, production, and shipping managers, reviewing orders, identifying issues, and implementing solutions.
Maintained good customer relations by monitoring customer satisfaction, auditing product quality, addressing complaints in a timely manner.
George C. Hofmann **********@*****.*** Page Two
SCHUETZ CONTAINER SYSTEMS, INC., North Branch, NJ 2000 – 2012
Plant Manager
Managed all manufacturing operations in plant and warehouse generating $36M in gross sales annually.
Continuous Improvements
Reduced down time of blow molding operations resulting in $240,000 annual cost reduction by implementing a process to reduce the plastic color change from 14 hours to 4 hours.
Reduced annual labor costs by $173,000 by designing a drilling tool with an attached vacuum that streamlined a two-step process into a one-step process and eliminated one laborer from the production line. Design was utilized globally within the company.
Plant Expansion Management
Coordinated all construction aspects for 40K square foot, $6M addition to existing manufacturing facility within required time constraints, hiring contractors, approving blueprints, and establishing time lines.
Minimized production interruption by facilitating relocation of entire assembly line, including blow and injection molding equipment to new building, coordinating with rigging, electrical, and mechanical contractors, ensuring proper installation and startup.
Safety and Government Compliance
Maximized safety, minimized accidents incidences, and received the OSHA SHARP award in 2009 by championing program, establishing, and maintaining OSHA SHARP status.
Maintained plant quality to ISO 9002 certification by establishing processes, documenting results, supervising yearly internal audits, and participating in external audits with customers.
Workforce Management
Established 6% – 7% labor rate based on total gross sales by effectively managing workforce of 100 employees operating 24 hours, 7 days a week.
Effective at managing a staff from 50 to 150. Handling interviewing, hiring, appraisals, training, disciplining and personnel issues.
Customer Service
Improved customer satisfaction and on-time deliveries by fostering close working relationship with customer service, sales, and delivery teams.
Additional Relevant Experience
Grief Bros Corporation., West Hazleton, PA; Rahway, NJ
Positions Held: Plant Manager Plant Superintendent Shift Supervisor Line Leader
The Ford Motor Company, Metuchen, NJ
Assembly Line Worker
Skills
Software: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Lotus Notes, SAP
Languages
Fluent in English Facility in Spanish
Education
Plastics Technology Certificate, New Jersey Institute of Technology, Newark, NJ
Biology and Spanish, Villanova University, Villanova, PA
Additional Training
Society of Plastics Engineers:
Lead Quality Auditory Training Certification ISO 9000 Certification Blow Molding Certification Large Part Blow Molding Certification Injection Molding Certification Plastics Extrusion Certification
OSHA Certification: 30 Hours to a Safer Workplace Grief Bros. Corporation: Sexual Harassment Training
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