Sales Manager, Office Manager, Legal Administrator

Mike Blinkhorn, MCSE

San Fernando, CA 818-***-**** ******@*****.***

IT Administrator

Hybrid Specialist with Leadership Experience Spanning Technical, Marketing & Operational Domains

Highly technical, business-minded professional proven in leading enterprise-wide projects across various functions, ensuring alignment with cost, time and quality requirements. Reflexive approach to technical issues, able to promptly identify, assess and mitigate complexities prior to operational impact. Versatile background in IT, marketing, sales and startup executive leadership. Engaging communicator focused on driving impactful internal and external partnerships.

Areas of Expertise Include:

Operations Management

IT / Helpdesk Administration

Document Management

Software Implementations

Cloud-Based Solutions

Bid (RFI/RFP) processing

C-Level Collaboration

Project Management

Quality Assurance

Business Continuity

Disaster Recovery Planning

Staff Training

Vendor Relationships

Marketing Management

Sales Enablement

Team Training & Leadership

Communications

Business Analysis/Implementation

PROFESSIONAL EXPERIENCE

SIGNRESOURCE

Marketing Manager System Administrator 2011 – Present

Promoted to Marketing Manager in 2011 to partner with CFO, Chairman and Owner to define and activate sophisticated strategies across marketing and IT functions. Function in dual leadership role, coordinating company participation at 30+ trade shows and serving as webmaster for multiple websites / shopping cart platforms. Develop and integrate training methodologies to enable staff for success. Research and recommend all new technology platforms, including document management and cloud-based computing solutions. Recruit, pre-screen, interview and recommend all IT personnel for position vacancies.

Catalyzed 30% overall revenue growth rate during tenure via development of sales and marketing strategies

Primary lead over custom online database (hosted through QuickBase) for use by customers and internal sales / project management professionals

Conceptualized and launched companywide CRM platform and trained all staff on best practice usage

Designed and implemented online HR, AP and PTO tracking database for company personnel

Promoted from System Administrator due to exemplary performance:

oAdministered nine servers (Windows, Linux, Blackberry and VoIP) and 80 desktop computers

oImplemented paperless work environment using smartphones and iPads; trained all staff

oHandled helpdesk tasks for 250 employees in Los Angeles and Knoxville, TN

oDesigned and rolled out customized online quality control photo documentation system

LURIE & ASSOCIATES

Legal Administrator 2010 – 2011

Right hand to President in anticipating operational needs, coordinating complex IT initiatives and enforcing office policies and procedures. Designed and disseminated training literature for staff and clients. Authority over vendor contracts, accounts payable, business insurance, office lease contracts and facility fees. Performed all HR management roles across on-boarding, employee relations, training and development and safety.

Redesigned and upgraded firm network, email system and document storage system in Mac environment

Enhanced firm’s online presence by architecting company website and integrated social media platforms

ANTHONY ELLIOT INSURANCE AGENCY

Office Manager 2008 – 2010

Directed daily office operations, team performance and client service functions within demanding environment. Controlled inventory, purchasing, complex calendaring and technical projects. Concurrently fulfilled IT leadership role, coordinating office moves, network and database backups and setup of all corporate LAN and remote operations. Coached and led team of multidisciplinary team members in line with all performance metrics.

Recognized for client service excellence through responsive communications and prompt follow-up

Successfully maintained highly sensitive materials with utmost confidentiality and professionalism

IMAILONLINE.COM, INC.

Chief Information Officer 2003 – 2010

Filled influential C-level role within fast-paced, rapid-growth Internet startup company. Facilitated enterprise-wide information leadership over business licenses, incorporation documents, licenses, insurance and finances. Developed and launched multi-platform, highly targeted marketing campaigns aimed at accelerating revenue growth and capturing new customers / business development partners.

Spearheaded new projects via completion of all required documents in complex state bidding process

Drove new revenue through successful marketing campaigns and collateral

APARTMENT OWNERS ASSOCIATION

IT Administrator Production Director 1990 – 2008

Promoted to IT Administrator in 1994, advising President on network issues, company needs and technical direction. Devised and deployed strategy across marketing campaigns, customer insights and potential return on investment. Served as Administrator on 9 servers and 40-station LAN. Executed backup operations, disaster recovery, business continuity planning, data and network security, auditing, maintenance and compliance.

Seamlessly maintained SQL and MySQL databases of 250,000+ sales prospect names

Implemented innovative property listing service for members and handled all related billing and collections

EDUCATION & CREDENTIALS

Bachelor of Arts in Business and Marketing, Oregon State University, Corvallis, OR

Microsoft Certified Systems Engineer (MCSE), IDT Corporation, Glendale, CA

TECHNICAL EXPERTISE

Software:

MS Office Suite, MS SQL databases, Goldmine and Maximizer CRM, QuickBase, QuickBooks,

Adobe Creative Suite (Dreamweaver, Photoshop, Illustrator, InDesign), WordPress, PC Law, Corel Draw

Operating Systems:

Microsoft Windows Server 2003, MS SQL server 2003, MS Exchange Server 2003, XP,

Vista, Win 7, Win 8, Mac OS, iOS platforms

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