Customer Service Manager

** ****** *, *. ***********, MA *****

PHONE 978-***-**** • E-MAIL acrmoc@r.postjobfree.com

ROCHELLE KNELLER

OBJECTIVE

I am looking for a long-term career opportunity. My ideal job would be one where I can utilize my strengths in vendor and customer relations, my keen attention to detail, and experience in a Finance department to aid in the professional growth of both my employer and myself.

EDUCATION

2000 – 2001 Hesser College Salem, NH

Liberal Arts / Medical Office Management

Some Coursework Completed

WORK EXPERIENCE

2010- 2015 Leslie’s Pool Supplies Brockton, MA

Store Manager

Responsibilities included:

- Maintaining inventory and files

- Hiring and training employees

- Working extensive hours to provide adequate coverage to allow for exceptional customer service

- Rearranging store on an as needed basis to handle growing inventory and customer flow

- Taking on additional tasks asked of me in order to help whenever and wherever possible

Awards Won:

-One of the stores in District of the Region for Fiscal Year 2011

-Recipient of the Les Lee Award for Fiscal Year 2013

-Recipient of the Operational Excellence Award for Fiscal Year 2014

-President’s Club Winner for Fiscal Year 2014

2007- 2009 Shank/Balfour Beatty South Boston, MA

Accounts Payable / Administrative

Responsibilities included:

- Processing invoices for approval by Purchasing Manager

- Entering invoices into database for payment

- Cutting checks and mailing to vendors

- Typing and distributing letters, memos, and purchase orders

- Maintaining stock of office supplies and placing orders as needed

- Processing payroll checks on an as-needed basis

2007 - 2007 US Edge, Inc Braintree, MA

A/P Clerk / Audit

Responsibilities included:

- Re-auditing problematic invoices to verify discrepancies

- Identify and attempt to resolve discrepancies with sub-contractors

- Provide answers to inquiries from both internal and external contacts regarding payments of sub-contractor invoices.

- Upon resolution, enter invoices into QuickBooks for payment by Office Manager.

2005 - 2006 Granite Telecommunications Quincy, MA

Supervisor of IW Audit

I began as a single auditor of vendor invoices for the wiring division of Granite Telecommunications. At the start of my term there, there were little to no procedures set in place and invoices were merely processed; not audited. Soon after I began, I was able to quickly turn my job into something organized and extremely profitable. Single-handedly, I saved the company several hundred thousands of dollars in disputes, as well as unbilled charges to our customers, during my tenure there. My responsibilities at that time included auditing vendor invoices, handling disputes and identifying billing errors to our clients.

Within 2 months, I was awarded the Employee of the Week award, and within less than 6-months I was named Employee of the Month, out of 350+ employees at the time. This awarded me a fully paid trip, with guest, to Naples, FL as well as a jump-start to my growth through the ranks. After 6 months, I was promoted to Senior Auditor, with one other auditor on my team, and after an extremely profitable and successful 6 months I was promoted to Supervisor; the team had grown to 2 others and myself.

At the time of my departure, I was supervising a team of 4 (not including myself) with another position ready to be filled in the near future. When I left, my responsibilities included, amongst other things, auditing invoices, training new hires, providing reports to several other departments, attending meetings and conference calls with both internal as well as external contacts, and being the primary contact for any and all questions regarding my department.

2004 - 2005 Faytex Corp Weymouth, MA

Customer Service / Data Entry

Responsibilities included:

- Entering orders into database and billing to customer

- Dealing with customers to resolve problems and answer inquiries

- Maintain a neat, and ultimately more proficient, office area

2001 - 2004 FC Meyer Packaging Lawrence, MA

Administrative Assistant

Responsibilities included:

- Taking dictation and typing letters/memos/etc.

- Customer Service

- Accounts Receivable/Payable

- Working with Microsoft Office programs to better document inventory/growth/etc.

REFERENCES

Available Upon Request

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