661-***-****

Sara Herrera

Hard working, Bilingual and technically skilled Human Resource specialist known for accuracy, attention to detail, and meeting deadlines. I pursue to become part of a dynamic work environment focused on promoting business growth by providing my skills and knowledge.

Key Skills

Accounts Payable Processes & Management

Invoices/Payment Transactions

Speak, read, and write Spanish/English fluently

Account Reconciliation

Records Organization & Management

Proficient in Microsoft Word, PowerPoint, and Excel

Spreadsheets & Accounting Reports

Budgeting and Cost Control

Professional Experience

WM BOLTHOUSE FARMS, INC. – Bakersfield, Ca

Human Resource Specialist December 2014-Current

Benefits Coordinator October 2013-December 2014

Handle the execution of overall benefits communications including new hire orientation materials, ongoing employee communication, annual enrollment materials, and replenishment of benefit packets. Managed carrier/supplier relations; and oversaw the timely, accurate processing of invoices, and payment transactions. Maintained adherence to benefit laws and regulations; and ensured accurate and compliant benefit files and records in accordance with company policies, laws, and regulations. Responsible for wellness initiatives including wellness communication and topics of the month. Main point of contact for resolving complex employee related issues regarding benefits. Coordinate and execute open enrollment period and heavily involved to ensure the plan design is communicated to vendors and systems are up to date.

Key Results:

Implemented monthly Health and Wellness newsletter and Pensionmark Retirement 401(k) Newsletter.

Created policies and procedures to improve internal control of dependent documentation.

Created and implemented benefit checklist for insurance and 401(k) enrollment procedures improvement..

CALIFORNIA WATER GROUP– Bakersfield, Ca

Customer Service Representative June 2013-October 2013

Handled data entry and some general ledger. Knowledge of People Software. Heavily involved in starting and terminating water services, dispatched service crew and investigators to customer’s premises. Processed payment arrangements/extensions, answer billing inquiries and participated in general clerical tasks.

Key Results:

Resolved months of backlogged work, restored order and organization to processes/records in disarray, researched and solved billing problems and data entry errors that had previously been missed.

Professional Experience (continued)

S&H Design Engineering-Bakersfield, Ca

Office Manager

April 2011- June 2013

Handled data input, filing, records, management, general office services, answer and route incoming calls. Maintained company database, offered support in recruiting processes based on expertise and position requirements and qualifications. Maintain monthly accuracy of the general ledger for payment disbursements for payments and receipts. Complete other duties as assigned using company software, internet, office applications as Word and Excel. Provide customers with excellent service and maintained professional and courteous phone communication skills. Worked independently with minimal or no supervision on projects, provided well organizational skills to prioritize tasks to meet deadlines.

Key Results:

Assumed expanded responsibilities (concurrent with sales and managerial duties).

JP MORGAN CHASE FORMERLY KNOW AS WASHINGTON MUTUAL BANK – Bakersfield, Ca

Personal Financial Representative May 2000-February 2010

Loan Specialist 2003-2005

Telephone Banker 2000-2003

Provided effective drive thru sales and service. Sold bank products to customers and built new customer relationships through sales initiatives and telemarketing strategies; cross-sold and provided referrals to other areas of the bank. Contacted existing clients and outside prospects to develop and maintain business relationships thru sales techniques. Developed marketing plans and sales presentations including outside sales to generate business for the financial center. Developed and maintained detailed proficiency in all Washington Mutual products, services, polices, and procedures to respond effectively to customers. Involved in multiple pilot programs increasing customer service and experience.

Key Results:

Performed sales entry. Accomplished top sales associate for numerous months due to commission based driven environment.

Performed training as needed to newly hire personal financial bankers and tellers to increase branch sales.

Education

CALIFORNIA STATE UNIVERSITY OF BAKERSFIELD, CALIFORNIA

Bachelor of Science Degree in Business Management, March 2013

CALIFORNIA STATE UNIVERSITY BAKERSFIELD- EXTENDED UNIVERSITY DIVISION

Human Resource Management Certification, June 2014

INTERNSHIPS & PROFESSIONAL ACTIVITIES

Department of Fair Employment and Housing - Internship, Assistant Investigator, Bakersfield, CA (2013)

National Society of Hispanics MBAs, (NSHMBA) for Bakersfield Chapter (2014)

Technology Summary

2010 Microsoft Word, Excel, Access, PowerPoint, Internet, Outlook, Publisher Siebel, Host, Visual Banker, PeopleSoft, ADP-Winflex, ADP-Enterprise, Employee Self Services(ESS), WebEx, type over 55 WPM

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