Executive Assistant Manager

Juliette Zivkovic

416-***-**** • *****.********@*****.***

Summary

Accomplished Executive Assistant possessing over 15 years of senior level experience working in proactive partnerships

with senior members of various elite firms. A self-motivated and dedicated individual who demonstrates organizational

strategies and takes active measures to continually make improvements for efficient business operations. Self-starter who

meets project deadlines and requirements, while performing multiple tasks simultaneously within professional

environments. Responds rapidly and appropriately to changing circumstances; evaluates problems, makes astute

decisions to effect positive change and refocus on new priorities. Thrives as team player, coordinator and manager for

special events and programs. Outstanding interpersonal communication skills; quickly establishes rapport with all levels

of staff and possesses an interdependent nature coupled with strong integrity to represent the office of senior member.

Key strengths include:

Top-Rate Organizational Planning Proficient Calendar Management

Office and Time Management PowerPoint Proficient

Event Planning Specialist Superior Communications

Project Administration and Supervision Technical Proficiency in MSOS 2010

Exceptional Attention to Detail Deadline and Budget Compliant

Problem Identification and Resolution Anticipatory

Liaising, Cross Functional Collaboration Research and Reporting Savvy (Adept Excel Skills)

Strategist Visionary Thinker

Professional Experience

Residential Property Management Company.

• Toronto, ON Jan 2013 – Present

EXECUTIVE ASSISTANT • REPORTING TO S.V.P., RESIDENTIAL OPERATIONS

Currently manage all operational tasks and processes and am the central hub for the S.V.P.’s office, regional teams,private owners and clients. I strategize and plan administrative support to improve the proficiency of the executive office

and am responsible for the organization of specialized activities (both operations and planning), guaranteeing tasks and deliverables are done in a timely fashion. I am responsible for communications, reporting, event planning, complex travel schedules, various training set-ups, ownership meetings and taking care of clients in a professional and courteous manner. Independently manage multiple tasks and projects with competing priorities and deadlines with ease and screen and prioritize communications from both internal and external sources. Through my skilled support, in-depth knowledge of the role, dedication and anticipatory nature for what the Sr. Executive requires, this has helped goals be reached and

objectives be realized, while ensuring smooth workflow for S.V.P.’s team and office.

ACCOMPLISHMENTS

• Supported newly promoted S.V.P. to grow the largest client portfolio from 5,000 suites to 13,000 suites within a year. Am responsible for all logistics for newly acquired properties and management transitional ones as well.

• Built entire filing system both in office and on-line.

• Assisted in growing team from 4 to 19 at present via preparing documents to help with new hires, be resource for transitional roles and collaborating with all other internal departments for training purposes.

• Have successfully assisted with the new SharePoint portal and the mass population of data, as well, as spearheading the cleanup efforts of the entire database for ensuring accurate information for company staff to use.

• Planned and managed details and logistics for GTA cluster offices (collaborating with IT and other Depts.), which saw centralization of support by grouping buildings and thus, reducing costs for owners by streamlining service equipment,

staff and office resources; as well, created a tracking system for reconsolidating of all P.O.s created by PMs with invoices for balancing and ensuring delivery of items to proper locations.

GHD (Formerly The Sernas Group) • Whitby, ON Aug 2009 - Oct 2012

MARKETING COORDINATOR • REPORTED TO CEO

Fostered collaborative partnership with CEO and 8 Service Group Managers to discuss, plan and flush out overall marketing corporate objectives and plans for a large sized engineering consulting firm. Successfully coordinated, managed, problem-solved and oversaw all initiatives across company as a one person outfit for first 15 months of

employment and then expanded the team to include a Marketing Assistant as demand grew for our service skills. Role also provided excellent opportunity to sharpen and in turn, showcase my deep skills base in the following undertakings:

ACCOMPLISHMENTS

• Established streamline communications processes for all staff correspondence regarding marketing related initiatives

based on CEO's direction.

• Planned and facilitated broad range of functions which entailed: intricate calendar management for self and all Business Unit Managers involved; agenda creation; follow up correspondence and subsequent status notes; etc.

• Led collaborative efforts with all operating departments to ensure cohesiveness reigned in all initiatives rolled out.

• Responsible for development of marketing strategic plans for 5 separate Business Units within the company portfolio and management of marketing related special projects arising from plans.

• Supervisory responsibilities of managing Marketing Assistant's workload, provide continual mentoring and training, monitor and prepare performance reviews, encourage growth, etc.

• Overall responsibility for effective internal/ external marketing communications and roll out to clients, agencies and company staff when required.

U Weight Loss Clinics • Whitby, ON May 2008 - Jul 2009

EXECUTIVE ASSISTANT TO CEO

Administered exceptional and dedicated assistance to CEO for his office and in turn was trusted to coordinate and manage all personal tasks for home affairs. Support was also provided to all Senior Managers such as: Franchise Sales

Director, In-House Lawyer, Operations Manager, Nutritionist and Training Manager. Was instrumental in preparing reports, presentations, extensive travel arrangements for all staff within company and in managing marketing related

activities, as well, preparing materials and collateral for all in-house franchise monthly training seminars.

ACCOMPLISHMENTS

• Organized all charitable functions, special events, contests and on-going employee activities such as holiday parties and picnics, personal engagements/parties for CEO home, etc. Entrusted to set budget totals and manage consistently, staying within budget and saving funds annually.

• Supported 5 Regional Sales Managers with extensive reporting and all logistics for training preparation with new franchise locations and monthly head office training sessions.

Gartner Lee Limited • Markham, ON May 2005 - May 2008

EXECUTIVE ASSISTANT TO SVP, MARKETING • PROJECT COORDINATOR

Was responsible for all Executive Assisting functions for Vice President's office; all aspects of travel (both domestically and internationally), in-house meetings, seminars, workshops, private functions, speaking engagements, calendar

management and created organized system for dealing with large volume of correspondence. Also lent support to General Manager of Middle East Operations in way of preparing mission paper work, Visa requests for travel, meetings

when in Canada and general marketing support. Assisted in proposal preparations and other specialty projects. Communicated with senior members on an ongoing basis and established strong relationships through delivering

initiatives in a timely fashion.

DMG World Media • Toronto, ON May 2000 - May 2005

EXECUTIVE ASSISTANT TO EXECUTIVE VICE PRESIDENT, HOME SHOWS • MARKETING COORDINATOR

Was chosen out of 12 candidates for this position and was hired for a newly created position to support both a new EVP of North American Home Shows and the Brand Communications Manager. My strong experience in supporting executives, while also coordinating and managing intricate projects simultaneously, was what set me apart from others. My role entailed all EA tasks and went on to become the company's event planner. I gained respect as I went on to create

several overall organizational structures for various filing systems and built a multi-complex media library tracking system that streamlined all communications and earned me a promotion to Marketing Coordinator after 2 short years.

Regal Greetings & Gifts • Toronto, ON Jan 1994 - May 2000

EXECUTIVE ASSISTANT TO SR. VICE PRESIDENT, SALES & MARKETING

Established this position from ground zero and grew alongside with SVP and their marketing team to grow core business of stationery products, etc. Supported a team of 12 and was the central information source for all company sales and

marketing matters. Was lead in working with VP of Fundraising and coordinating/administering of Treats & Treasures fundraising program, increasing company sales by 20% in 1996 & 1997.

Educational Profile

Business Marketing Diploma

• Centennial College of Arts and Technology • Scarborough, ON

Sept 1989 - Jun 1992 - Majored in:

Marketing Fundamentals

Administration Policies and Procedures Communications

Organizational Behaviour

Team Building and Administration

International Business

Personal Selling and Negotiations

English Studies

Training and Seminars

Steven Covey 7 Habits of Highly Successful People 2009-2012

How to Become a Better Communicator 2007

Managing Emotions and Thriving Under Pressure 2006

Business Writing and Grammar Skills 2005

Managing Multiple Projects and Deadlines 2004

Anthony Robbins - Personal Power 30 Day Program 2002

Technical Expertise

MSOS 2010 (All Programs)

Cardscan Database

Mind Manager Program

Proficient in Electronic Filing

Adobe InDesign CS5.5

MS Project

Gantt Charts

Email and Internet

Research

Website Management

SharePoint

Quick Learner of all Programs

Special Interests

Pursuit of Self Improvement; Novel Writing; Creative Design, Photography; Reading

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