Sales Manager
Resume:
Larissa C. Santiago
************@*******.***
PROFILE:
My entire career has led me to specialize in Training and Development. Handling people from different levels is one of my expertise. I have experience in: operations within the organization; curriculum development; and the application of modern leadership methods (through staff motivation and involvement in both decision-making and target-setting, clarity in communication, and easy personal inter-relations).
SKILLS BASED:
Familiarity of operations in a Call Center setting.
Tested Management techniques for local, American, and Korean based companies.
Proven leadership and human management skills.
Time-efficient, systematic working methodology
Well-equipped in problem-solving and critical thinking.
Computer Literate
Knowledgeable in teaching English Proficiency including American Accent, Grammar, American Culture and geography
PROFESSIONAL CAREER:
Dlook Phils
Sales and Advertising Manager
Jan 2014 to Present
- Responsible in doing sales for online advertising to small to medium scale businesses in Australia
-Introduce SEO to customers, website creation and other online advertsing platforms.
-Responsible in hitting weekly quota as an individual target
Orchid Cybertech
Sales Quality Specialist – TPG Home Phone and Internet
Sept 2012 to Dec 2013
-Responsible in coaching sales representatives in providing complete and accurate information to customers
-Responsible in giving up-training to effectively deliver sales techniques
-Provides updates to staff and ensure that goals are met.
-Provides accent training to sales staffs to better understand Australian customers
-Provides solutions in meeting daily sales targets
-Coordinates with team leaders on how staff can effectively and efficiently manage customers.
Administrator at True Access Training Center Inc.
April 2010 – Aug 2012
Responsibilities:
Oversee the operation of the institution.
Prepares daily, weekly and monthly reports of instructors and students.
Handles marketing area of the company in terms of looking for prospective employers for the graduates.
Handles a class of potential students gearing towards call center employment specifically.
Prepares modules and timely activities for the students.
Prepares marketing report for expansion of the company.
Chungdahm Institute
June 2009-April 2010
Responsibilities:
Oversee the operation of the PM teachers
Prepares daily, weekly and monthly reports of students.
Teaches Critical Thinking to Professional students
Acts as mediator between teachers and management.
Responsible in assigning schedules of teachers on a daily basis.
Communicates with students to check the effectiveness and efficiency of teachers.
Prepares monthly evaluation for instructors
Xepesys Inc.
Aug 2007-June 2009
Responsibilities:
Oversee the operation of the AM/PM teachers
Prepares daily, weekly and monthly reports of students.
Evaluates teachers through their skills and attitude towards teaching.
Acts as mediator between teachers and management.
Responsible in assigning schedules of teachers on a daily basis.
Communicates with students to check the effectiveness and efficiency of teachers.
Prepares monthly evaluation for teachers.
Handles training of teachers for English Proficiency
Designs modules for students of different levels (novice to advance)
WePhone
Aug 2006-June 2007
Responsibilities:
Teaches English to Korean students (novice-advance)
Develops curriculum for students
Prepares monthly evaluation of students and team.
Prepares and Initiates activities for team building
NCO (Collections)
June 2004-Aug 2006
Responsibilities:
Handles outbound calls for American clients
Handles a team of 20 agents
Responsible in monitoring the effectiveness and efficiency of each team member.
Conducts coaching for team members for better performance.
Prepares monthly evaluation for team members.
Trains new agents about the program
ICT (GE Mortgage)
June 2003-June 2004
Responsibilities:
Handles inbound calls for American clients
Handles a team of 18 agents
Responsible in monitoring the effectiveness and efficiency of each team member.
Conducts coaching for team members for better performance.
Prepares monthly evaluation for team members.
Trains new agents about the program
Ambergris Solutions (TXU Energy)
June 2001-June 2003
Responsibilities:
Handles inbound calls for American clients
Handles a team of 18 agents
Responsible in monitoring the effectiveness and efficiency of each team member.
Conducts coaching for team members for better performance.
Prepares monthly evaluation for team members.
L&M Maxco
June 1999-June 2001
Responsibilities:
Responsible for Marketing of MEPF works for clients
Prepares weekly reports
ON THE JOB TRAINING:
Coca-Cola, Philippines
IT Department
Prepares daily and weekly report for IT manager
Documents inventory of all computers from different plants
Validates requests of computers from plant managers.
EDUCATIONAL ATTAINMENT:
St. Paul College Q.C. ( 1997 )
Bachelor of Science Major in Management
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