Michael Alan Moi

**** ***** ******** ******

Las Vegas, NV 89131

702-***-**** cell

acrmbu@r.postjobfree.com

Skills Summary Currently seeking a full-time position, where I can make a difference. I have excellent customer service skills and my growing knowledge of IT, but now I just want to become a subject matter expert for a thriving company. I am currently expanding my certification base, by working on a home lab environment that has exposed me to far more than I have seen in the real world. Outside of the IT skills, I also possess accounting, marketing, sales and skills in business operations, that all were honed during my time as a business owner.

Employment Contract and Temporary Assignments (multiple agencies) 9/14-6/15

7/15 – Present Working, in an independent contractor role with Eclipse Computers as an onsite tech doing Enterprise network support. General workstation file transfers, maintenance and Malware removal. Also, working on ESXi (VMware) server: upgraded Xeon processor and configured two new 64 bit, Windows 7 workstations with multiple Enterprise software titles to move them from their existing 32 bit workstations. Also, setup remote access for client’s east coast office to these new workstations.

6/15 – 6/15 Contracted through Apple One (Brandon Miles – Recruiter; 702-***-****) with Go Wireless’ corporate IT department (Havi Arevalo – Manager of IT Infrastructure) assisting with the logistics of bringing their new stores online with the existing enterprise network infrastructure.

Originally, scheduled as a 3 month assignment, but I was able to successfully complete the task in 2 weeks. Tasked to update, configure and package for shipping, networking components for 107 newly acquired stores. The devices in question were the Cisco ASA 5505 Firewall, Cisco Catalyst2950-48 port switch and a Cisco/Linksys LAPN300 WAP(Wireless Access Point).

9/14 – 4/15 Contracted through Eastridge Workforce Solutions (Anna Gamez; 702-***-****) with Station Casinos’ corporate IT department (Michael Lombard – Solution Center Manager), working with their sports betting application.

Worked with guests during the installation & configuration of the Juniper VPN software utilized by the sports betting application. The troubleshooting process was carried out by various methods that were determined by what device was being used. (ie: PC, Phone or Tablet (iOS or Android OS))

Utilized (CA UniCenter) ticketing system to log, track and document issues so that problem resolution and customer satisfaction was met.

Worked along with Solution Center team, software developers, networking and server staff to assist in the coordination of escalated issues involving all properties and departments. During these times we would remote into the designated Servers to stop, start or restart particular services that were causing the issue.

Worked with other team members in order to meet the scheduling needs of all situation reports, test wagers and special assignments. This incorporated with conveying information clearly and concisely, using the ticketing system, Microsoft Word or Outlook, allowed for a cohesive team effort.

Worked along with Solution Center team, software developers, networking and server staff to assist in the coordination of escalated issues involving all properties and departments. During these times we would remote into the designated Servers to stop, start or restart particular services that were causing the issue.

DTT, Inc., Las Vegas, NV 7/13 – 9/14

Hank Scheibe – Senior Director, Customer Service and Support

Installation QC Support Representative

4045 Spencer St., 2nd Floor

Las Vegas, NV 89119

800-***-****

Provided a high level of customer service, both by phone or email, to business owners and their staffs during the installation configuration process, to meet specific customer requirements.

Utilized (VTiger), a ticketing system to log, track and document incidents to ensure customer problems were resolved to company standards and customer satisfaction. Also, used Microsoft OneNote to keep a record of some troubleshooting shortcuts or “one off” scenarios.

Worked with owners and third party vendors to schedule appointments and coordinate our installers and other third party technicians, (using Sage-MAS200v4.3) to correct lingering issues, coordinate and schedule delivery of parts, track shipments and review order history that would complete the initial DTT installation. We would also schedule database repairs, software re-installs or updates during off-peak hours, over the Wide Area Network (WAN.)

Followed established policies, procedures and precedent techniques to troubleshoot installation of software and point of sale integrations. Also, worked with other staff to keep the ever evolving Microsoft OneNote, installation and troubleshooting resource updated and accurate.

Utilized several remote access protocols (Join.me; GoToMeeting; TeamViewer; TightVNC, Remote Desktop and others) to perform software installations, optimizations, and to diagnose problems with hardware in and out of the pc, whether that be Windows or MAC.

Supported and/or configured modems, routers and switches by bridging, port-forwarding and placing DVRs (pc) in the DMZ. Used command line tools to help diagnose and repair network settings.

Determined hardware, software and network capabilities, so as to load and configure the correct drivers and batch files for company software. Also, set up users with different permissions in an Active Directory type, setting.

Conveyed information clearly and concisely, both orally and in a written format to clients and staff, which included coordinating final Quality Control forms with the installer and the appropriate Regional Manager

Las Vegas Professional Institute of Technology & Accounting Software 8/12 – 6/13

Laurie Clemens – School Administrator

Student

4270 S. Decatur Blvd., Suite B-6

Las Vegas, NV 89103

702-***-****

Successfully completed CompTIA A+ certification, which established my knowledge of computer hardware and operating system support.

Successfully completed CompTIA Network + certification, which gave me additional knowledge of the OSI Model, networking protocols, devices and architecture.

Successfully completed CompTIA Security +, which took the accumulated knowledge of A+ and Network + and consolidated it into an increased awareness of Authorization, Availability and Accounting as it applies to the security of network devices and network data.

Successfully completed MCST - Microsoft Windows 7 Configuration (70-680,) which went into extensive detail, with regards to Windows Client settings for integration with Windows Server and Active Directory. Detailed setup of Homegroups, Workgroups, drivers, etc.

Completed Microsoft Windows Server 2008, Active Directory Configuration (70-640,) which will lead directly into the remaining classes that will complete the MCSA (Sever 2008.) Worked in a virtualized environment using VMWare, VirtualBox and HyperV. (Continuing on independently, through self-study)

Integrity Records Access, LLC 11/96 – 01/13

Owner/Managing Member

Las Vegas, NV

Researched public databases, such as Pacer, Wiznet, Odyssey and CICS, among others, in the ongoing operation of a litigation support, background screening business. Through the use of database research was able to decrease timeframes by 25%, resulting in a higher customer retention rate.

Created and maintained an order tracking and defendant ID tracking system through the use of Microsoft Excel. Also, used Quickbooks Pro to keep track of all business transactions. By automating these processes was able to cut paperwork and improve time management concerns, making the monthly billing process 50 % faster.

Spent the last 4-5 years setting up Enterprise level remote access to the office network, in conjunction with securing the wireless networking options. These systems increased the overall customer service effectiveness, by lowering the turnaround times for work by 50%.

Established and configured software to allow for remote morning meetings, which cut mileage costs and allowed for greater work flow between the morning and afternoon court runs. This along with some of the other processes described allowed for greater work efficiency and timeliness.

Increased profits by, at least, 28% for 7 straight years, by creating effective marketing materials to present at trade shows and other industry gatherings. Also, became a member of various industry groups (ie: NPRRA, PRRN and NABSP.) Conducted quarterly phone campaigns that were combined with mass emails to get Integrity’s name and market position out to potential clients.

Continued to evolve the business through different versions of the Windows OS, starting with XP, through Vista, 7, 8, and 8.1. Had to continually update software and hardware drivers or upgrade if that was necessary, to keep the flow of work smooth and seamless. Also had processes that allowed me to keep all office equipment (printers, scanners, desktops, laptops and smartphones) in peek operating form. This included things like RAM upgrades, installation of additional hard drives, printer maintenance, etc.

Education CompTIA A+ Certified

CompTIA Network + Certified

CompTIA Security + Certified

MCTS - Microsoft Windows 7 Configuration

Las Vegas Professional Institute of Technology and Accounting Software

B.A. in Political Science (Business Law – Minor)

California State Polytechnic University, Pomona, CA

A.A. in Legal Assistant/Paralegal

El Camino Junior College, Torrance, CA

*Microsoft – MCITP – Server 2008(R2)

*CCENT/CCNA/CCNP

*Currently in progress - Self Study (UCertify, Pluralsight and other online and paper resources)

**Have configured a lab on a HP-ProLiant DL-165 G6 running in a ESXi VMware environment, which is currently running Windows Server 2003, Windows Server 2008, Windows Server 2008R2, Windows Server 2012, Windows XP, Windows 7, Windows 8 and Red Hat Enterprise.

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