Customer Service Medical

ALINA VAYNTRUB

**** ********* ***. ***. 213-***-****

Van Nuys, CA 91401 acrmao@r.postjobfree.com

OBJECTIVE I am seeking a position in a medical office (Front/Back), where I will be able to utilize my professional skills and experience and have an opportunity for personal and professional growth.

SPECIAL SKILLS More than twenty years experience in medical field

Injection/EKG/Vital Signs/Urinalysis

Wound Care/Bandaging

First Aid/CPR Certified

Knowledge of Medical Terminology

Microsoft Office applications

Ability to multi-task, excellent teamwork, communication and interpersonal skills

Outstanding customer service skills

Bilingual: fluent in Russian and English

CERTIFICATIONS

Surgical Technician

X-Ray Technician

Phlebotomy Technician

EXPERIENCE

IPC The Hospitalist Company Inc. North Hollywood, CA

September 2013 - present

Secondary biller

Secondary billing

Working with multiple database computer applications

Communicating with hospitals, insurance companies and doctor’s offices

Verifying eligibility of patients

Printing claims

Finding and matching EOBs with claims

Westlake Medical Management, Inc. Los Angeles, CA

September 2010 - 2013

Pharmacy Clerk

Communicating efficiently with internal and external business partners

Gaining new clients through referrals

Gathering documentation and completing billing effectively

Verifying insurance coverage

Mentoring new hires

Collecting co-payments from clients

Assisting manager with recruitment efforts

MEDISTAR Beverly Hills, CA

Jan 2006-2013 Receptionist (Front and Back Office)

Handling inbound calls, assisting patients with questions and concerns

Maintaining patient records in company database and managing patient medical files

Obtaining authorizations and insurance verifications

Sending out notices and forms informing patients of office policies and account information changes

Collecting payments from patients

Billing, following up with patients and insurance companies

Setting-up appointments and making reminder calls

Ordering and maintaining office and medical supplies

Checking vital signs and obtaining patient’s medical history

Performing blood draws

Setting up trays and assisting doctors with various procedures

Dr. Bondarev’s Chiropractic office West Hollywood, CA

2003-2006

Office Manager (Front and Back)

Performing physical therapy treatments

Admitting new patients, verifying insurance coverage

Maintaining patient records in company database and managing patient medical files

Obtaining authorizations and insurance verifications

Contacting lawyers and doctors regarding patients’ treatment.

Dr. Joseph Strazinsky. Family Medical Practice Los Angeles, CA

2000-2003

Office Manager (Front and Back)

Maintaining patient records in company database and managing patient medical files

Obtaining authorizations and insurance verifications

Collecting payments from patients

Billing; following up with patients and insurance companies

Setting-up appointments and making reminder calls

EDUCATION Borovsky University Uzbekistan, Tashkent

B.A. in Communication 1986

References available upon request.

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