Customer Service Sales

CURRICULUM – VITAE

House No:-***, Sector-**, Panchkula (Huda Plots) Contact No-783-***-**** E-Mail- acrm3z@r.postjobfree.com

OBJECTIVE

Progress is the activity of today and assurance of tomorrow. My objective is to be versatile and become excel in the job. I consider organization's success. I want to utilize my optimum efficiency for the betterment the organisation.

Essential Function

Weekly and monthly reporting to direct management

Provide excellent & Considerate customer service to dealers and sales

Internal & Excellent customer interface

Participate in team planning meeting

CAREER HISTORY

As astute professional with over 6 years of experience in Collection Manager in Sales Department

Theon Pharmaceuticals Limited

2011-2015 as a Collection Manager in Sales Department & Admin Deptt(Present)

PROFILE

Based on the Monthly Aging, collections letters are to be sent to all customers with Pending payments and Pending C forms.

Placing direct phone calls and E-mails to customers that are past due.

Relays to Controller any and all accounts that need to be written off to bad debt.

Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with designated departments.

Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancy and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

Daily Basis update sheet customer wise pending and received payment.

Indentify problem accounts and provider regular updates of receivable to management

Legal action and coordinate collections with third party suppliers.

Supervisor and collection team management

Playing an active role in any any sales follow ups and other.

Assisted management and decision making

Financial reporting and documentation

Delegating authority and defining responsibilities of collection staff, while working as a team

Other Knowledge in Export Department

Apply of EPCG License/Invalidation letter/Installation Certificate TED Refund (Terminal Excise Duty)

CE Certificates from DGFT/Prepare all document required for TED Refund from DGFT/Coordination &Inspection of Machinery with suppliers for machinery under EPCG

Installation certificate from excise department/Follow-ups Landing Certificate/Coordination with Liaoning department &Management/EPCG related reporting to head of the department and management

HS Code and comparison with the machinery data/Documents collected to commissioning related/Dealing with customers/Central excise & DGFT

Jay Bee Industries-Panchkula

Working Start Time-2009-2011(Collection Manager in Sales Department & Admin Deptt)

PROFILE

Ability to plan and prioritize tasks assigned

Coordination between distributors

Arranging Travel & Bookings of hotels, guest house and cabs

Follow-ups Pending C forms and maintain received C forms file for qtr wise and party wise

Monthly MIS Report maintain

Daily Mails sent to parties regarding for cover letter pending payments and draft letter sent to party address also

Multi Project management

Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.

Maintain bad debt and bad debt recovery records

Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Other work performs in jay bee industries like HR/ADMIN & Executive Assistant also

Maintain Monthly Legal sheet maintain party wise of Bad dept.

ACADEMIC QUALIFICATIONS

Passed High school in the year 2006 from Punjab Board.

Passed Intermediate in the year 2008 form C.B.S.E Board

Completed Graduation in the year 2011 from Punjab University

KNOWLEDGE OF OTHER PROFILE/WORK

HR

Daily maintain attendance system/Updating of personal files of employees/Supervision of security operations/Recruitment of right candidates/Keeping track of issuing confirmation letter - offer letter/joining letter/appointment letter/Performance Appraisals.

EXECUTIVE ASSISTANT TO DIRECTOR

Management of MD Diary/Monthly MIS Report collect to various departments/Follow ups of pending work/ Co-ordination with Team member for report. Documents to get work done by them and to provide and information required by the business heads/ Arrangement of Conference meeting/BOD meeting/ Staff Meeting/ Arranging Travel

TYPING SKILLS

English

Hindi

PERSONAL DETAILS:-

Father’s Name : Sh.Raj Kumar

Date of Birth : 15thAug 1989

Marital Status : Unmarried

Languages known : Hindi, English & Punjabi

Hobbies : Listening Music, Dancing &Hard Work.

TECHNICAL SKILLS:-

MS Word/Outlook/Excel/Power point/Window 2007/2008

COMMAND OVER LANGUAGES:-

English(Speak/Read/Write/Understand)

Hindi(Speak/Read/Write/Understand)

Punjabi(Speak/Read/Write/Understand)

Make a habit of doing it NOW

Date: -

Regards

(Monika Sharma)

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