Customer Care

Sharon Rozier-Phillips

Home phone: 614-***-**** cell phone 347-***-**** 5776 Saranac Drive

Email: **********@*****.*** Columbus, OH 43232

Profile

Top-producing professional who is driven and experienced in multiple industries. A relationship-builder with a successful track record in developing and retaining clients as well as improving profitability in a highly competitive marketplace. Seeking a position that will allow me to excel and develop personal growth as well as produce for my employer.

Professional Experience

December 2104- Present

Alliance Data

Customer Care Agent

Identifying and resolving any escalated customer or store concerns in a timely and professional manner, and responding to/redirecting calls as appropriate

Being attentive to the needs of the customer as a trustworthy member of the team

Resolving customer inquiries each Customer Care representative will be prompted to up-sell a different product offering to our eligible customer on each call

Updating and documenting account information and records

Following established guidelines for compliance, quality and productivity

Identifying reasons for referrals and authorize/decline purchases while interpreting customer financial profile.

June 2013-July 2014

On Site Representative for Dataquick

J.P.Morgan Chase,Westerville,OH

Presenting a helpful and respectful demeanor and demonstrate a strong, customer-focused work ethic

Possess an engaging, effective phone communication style and presence with both companies

Strong problem solving and multitasking abilities

Self-motivated and dependable team member who can also take personal initiative to accomplish goals and tasks

Work well in a team environment while also making a consistent, independent contribution

August 2009 – September 2012

Manager – Executive Search Consultants

Malvern Professional Placement

Directed professional consultants, who worked with clients, to identify candidates to best fit a position within multiple industries based on needs and culture.

Develop pool of qualified candidates in advance of needs with companies.

Networked through industry contacts and association memberships.

May 2005 – August 2009

Assistant Sales Director

Coast to Coast Mortgage Inc., Wilmington, DE

This company operated in DE, PA, NJ, and MD.

Managed loan officers and staff members with an assistant.

Handled coaching of sales employees, counseled personnel, reviewed performance evaluations, and reviewed bonus and incentive Managed Call Center environment for home and commercial real estate loans, and VA or FHA loan

Interests

Founder of Single Women Outreach Program in Bellbrook, OH.

Community Advocate.

References upon request

Contact this candidate