Customer Service Manager

BARB I F RANZ EN

* * ** * * H S T N FARGO ND, ** 1 0 2

* * * . * * 1 . 2 7 2 1 ba r b i f r an z en@ho tma i l . com Versatile and highly self-motivated professional known for taking initiative and getting results. Skilled at meeting challenges and deadlines. A team player who is attentive to detail and produces quality results. Comfortable interacting with all levels within the organization. Areas of expertise include:

• Motivating and inspiring team to achieve goals

• Increasing profitability

• Sourcing and recruiting talent

• Maintaining a bench of strong talent at all levels through continuous coaching and development

• Recognizing global vision of company and

embracing change

• Strategic planing

• Maintaining strong, positive teams through

adversity

• Creative problem solving

• Promoting self-development in all associates

• Col laborat ing wi th peers

WORK EXPERIENCE

July 2013-Present Sephora Inside JCPenney Fargo, ND Manager

• Exceed monthly company sales plan consistently

• Exceed company profit plan

• Develop strong customer service skills among team members

• Analyze sales reports daily for opportunities and successes

• Prepare monthly business recaps

• Prepare effective schedules while managing payroll dollars

• Manage controllable expenses to prevent unneeded cost

• Maintain correct inventory levels through consistent monitoring of stock ledgers

• Actively recruit quality associates

• On-board and train all new hires

• Facilitate and manage all on-going education of team

• Oversee all daily operations

Aug 2006-July 2013 The Children’s Place Fargo, ND

Store Manager

• Increased sales 42% in 6 years

• Created brand loyalty through providing a great customer experience

• Identified and developed a strong bench of talent

*Promoted 2 Store managers, 9 Assistant managers/Sales Leads

• Certified as a “Regional Training Manager”

• Created training tool used throughout the region for successful associate on-boarding

• Achieved and maintained operational excellence through utilization of DOR accountability

• Achieved 90% or higher on all visual assessments from DM

• Met or exceeded company shrink goal annually

EDUCATION

1997-2000 Moorhead State University Moorhead, MN

Early Childhood Special Education

REFERENCES

Available Upon Request

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