Sales Customer Service

JACK BYRNE

**** ******** **** *** 410-***-****

Towson, MD 21286 acrlqc@r.postjobfree.com

Seeks top or senior management position to lead, build or join a great team in manufacturing or service success. Strong B2B company builder with demonstrated results in industrial equipment, materials & service with success as President and Senior Exec. Energetic leader who knows how to quickly assess, set strategy, develop teams, connect with customers and associates, coach, and make money. Known for aligning effective strategy, sales & operations for continuous improvement – plus innovation, solid financials & product development. MBA & Engineering degree. Significant Asia & Europe experience. PROFESSIONAL EXPERIENCE

Chief Operating Officer, MARTIN GREENBAUM COMPANY- Windsor Mill, MD 2014-Present Leading regional provider of flooring services for multifamily housing for over 65 years. MGC’s growing map of property management customers extends across the Mid-Atlantic & Northeast. Directed sales and operating responsibilities of the growing company. Brought in to help owners address performance & organizational challenges of significant volume & geographical sales growth, delivering consistent customer service, building scalable processes, and improving inventory-cash management. Chief Operating Officer, CRITERION BROCK - Portland, OR and 7 states 2005-2014 Leading national provider of B2B flooring & installation services for multi-family housing. Grew privately held company from 6 to 15 branch operations in the largest West-SW markets, completing over 100,000 flooring installations annually with the highest customer ratings for service and reliability. Led all branch install, customer service, warehouse operations, procurement, QA and IT across 15 cities. Directed margin strategies and pricing decisions through an unprecedented era of customer evolution, industry cost pressures & product innovation. Recruited as VP Sales to resurrect growth and help lead company to expansion. Led revitalization of branch-based sales force and directed national account strategies. Instrumental in 2007 private equity sale of company, successful 2008 merger, and subsequent growth to national leader in multifamily flooring. Appointed COO in 2009.

Integral role in transforming CB from regional provider to national service leader.

Service: Raised service levels at lower cost through highly successful Lean implementation & unique performance-based service metrics to create scalable operating platforms (e.g. reduced order-to-bill cycle time from 21 days to 3 across a dispersed 15-branch network).

Led startup of 4 greenfield branches in 18 months while creating scalable rapid-expand model.

New Products: Added 200 BP margin on new products by developing & directly sourcing new in- house brand from Asia manufacturers – while competitors still buying from distributors.

Technology: Implemented Salesforce.com & created “pushed-data” to field sales force with real- time account selling & field service info on handheld platform. Created pricing automation programs that simplified sales operations while creating new margin growth.

Supply Chain: Developed innovative first-in-the-industry programs to create longest cost stability, lowest costs & best sales advantages in the industry across multiple-manufacturer sources.

Built strong teams to lead scalable growth, based on continuous learning & improvement.

As VP Sales, led 20% organic sales growth in first 3 years – bucking industry trends – through trained focused prospecting process, increased salesforce accountability & pipeline management. Captured $4MM national accounts through key initiatives & relationship development. Vice President Operations, STATES INDUSTRIES, INC. – Eugene, OR and NC 2002 - 2004 Innovative manufacturer of specialty hardwood plywood panels and machined components for cabinet, architectural & contract furniture markets. Privately held with annual revenue over $100 MM. Recruited to help return profitability to operations with 4 plants in OR & NC with 420 employees. Developed strategies and led operations to meet customer satisfaction, quality, cost, process development & logistics objectives in dynamic competitive markets.

Helped lead return to profitability by cutting $800K annually with progressive measures to increase productivity, optimize yields & advance Lean Manufacturing while developing customer interfaces. JACK BYRNE

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Established strategic and tactical reorganization following years without an operations executive. Instituted improved cost controls, operating metrics and logistics management. Utilized extensive Kaizen, 5s, Value Stream Mapping and other continuous improvement processes.

Fixed substantial global sourcing problems & cut cost with greatly reduced risk by establishing procurement quality system, innovative technology, and international vendor assurance process.

Actively helped formulate corporate strategy. Reported to Advisory Board on strategic plans.

Improved On-Time performance of new Southeast plant to 90+% at lower cost -- from prior 60%. President, AEROGO, INC. – Seattle, Washington 1998 - 2002 World leader in specialized material handling equipment for industrial, high tech, & Lean Manufacturing applications. A marketing-driven manufacturing company with branded catalog products & custom engineered systems. Sales channeled through national-global dealer network and regional sales team. ISO certified operations included fabrication, assembly, controls, hydraulics, rubber and pneumatics. Recruited after acquisition to direct all company activities to maximize shareholder value. Hired & developed top management team that excelled at strategy, sales & marketing, financial management and operating control for branded catalog products and engineered equipment up to $1M.

Directed company to record earnings & cash flow; retired holding company acquisition debt in 3 yrs

Boosted sales growth 24% in two years on more-profitable branded catalog products & replacements. Successfully recognized and captured emerging markets ahead of the competition.

Launched continuing stream of first new products in seven years while also strengthening brand.

Built integrated marketing process to generate 25% more quality sales leads – and implemented managed CRM system to boost sales 15% with better-managed process flow thru dealer network.

Boosted margin of custom sales by 20 points with stronger sales, project & financial management.

Created substantial cash flow through better financial controls & Lean improvements – continuously reducing product costs, increasing inventory availability & improving reliability. Vice President Manufacturing & Engineering, OREGON METALLURGICAL CORP. –OR & WA 95-98 OREMET was a fully integrated metals producer in high technology & growth markets (NASDAQ). Annual revenue $220MM in process manufactured titanium metal products, engineered fabrication & specialty materials for aerospace & industrial markets.

Recruited by Board (including ESCO CEO–below) to revitalize operations for high growth. Helped achieve tripling of stock price over 3 years after ESOP. Responsible for all company operations, cost, customer satisfaction, purchasing & logistics. Led 6 multi-state plants with 450 union employees. Also directed product management & significant international purchasing (Europe, Japan, Asia, Russia)

Achieved record sales output of 200%+ in two years with reduced costs, shorter cycle times and new product introductions by initiating Lean/Synchronous Manufacturing & speed initiatives.

Helped complete successful $100MM stock issue & road show to meet capital expansion goals.

Cut annual costs by $1.5MM through progressive measures to increase yields (including Six Sigma

& Lean processes). Initiated improved Lean Manufacturing, cost reporting and material planning systems to improve efficiency. Built world-class supply chain management organization.

Directed competitive site selection, construction & startup of new $40MM electron beam melting subsidiary - on-time & budget; operating on the high-performance self-directed work team concept.

Actively formulated corporate strategy as part of top executive team. Reported to Board on strategic and business plans. Interfaced with analysts on market issues.

Instrumental in successful 1998 acquisition by Allegheny Teledyne, Inc. at 23% additional shareholder premium and consolidated operations of two subsidiary corporations. President & CEO, IMI TITANIUM, INC. - Albany, Oregon & Pomona, California 1986-95 Manufacture and market titanium investment castings to the world's top customers in aerospace engine & airframe, industrial and recreational markets. Annual sales of $25MM with 280 employees in OR-CA. Appointed to direct 1986 launch of new technology company as independent subsidiary of ESCO (below), then named founding CEO to lead high growth pace. Created strategic direction, management team, JACK BYRNE

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sales organization, facility & technology into a successful enterprise. Instrumental in 1990 enterprise sale to international firm and later successfully merged two competing OR-CA firms.

Grew sales from zero to $10MM organic by 4th year against much larger aerospace competitors.

Strategically directed urgent diversification of sales from 92% defense to 90% commercial.

Achieved #1 industry rating in quality & delivery performance by GE & other demanding customers. Set new industry benchmarks for product development and customer satisfaction.

Successfully directed: Strategic planning, built sales organization, penetrated Euro & Far East markets, built powerful corporate culture, negotiated multi-year sales contracts, rationalized & restructured, award-winning employee development and high-output work teams.

Reduced cycle time by 45% while implementing speed as a market weapon. Also applied pioneering Lean Manufacturing, Kaizen, Workout, JIT & other continuous improvement methods. Manager - Technology Development Center (last), ESCO CORP. – Oregon & Illinois 1976-86 ESCO is a leading global equipment producer in mining, construction, aerospace & metal technology markets (privately held). Distribution through dealer network, direct sales and international licensees. Led business unit that served specialty steel casting customers & developed process technology (84-86). Earlier positions included planning director, production control manager, distribution center manager, general foreman, and manufacturing engineer. Known for successfully linking sales, product management, technical, production & distribution. Operations included metal casting, large fab, assembly & machining

(non-union & union). Also key roles in product development, acquisition evaluation, ERP implementation. EDUCATION & RECOGNITION

MBA (Executive Management), University of Oregon BS in Materials Engineering, Drexel University Honored with Oregon Governor's Award for Emerging Business. Appointed Professor of Operations Strategy – University of Oregon Executive MBA Program (1995-98). Past CFPIM. PERSONAL: Married with two grown children. Enjoys sailing, skiing, softball, travel & whatever are the key interests of top customers.

ORGANIZATIONS & ACTIVITIES: Active in industry associations. Boards in tech, chemicals & wine. Volunteer and Board service for variety of community organizations. Past member YPO, WPO. JPB

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