Customer Service Data Entry

Virginia J. Duttinger

**** ***** ****** **** ***, Melrose, Fl. 32666

386-***-**** Mobile

***********@*****.***

SUMMARY OF QUALIFICATIONS

Dedicated and self-motivated individual with background in all aspects of bookkeeping, collections, dispatching, permitting and office management.

Excellent organization, communication and multi-tasking skills. Works well both independently and as a contributing member of the team.

Experienced in construction, property maintenance, plumbing, air conditioning and heating, payroll, insurance for properties and workers compensation, notice to owners and lien, dispatching of service techs and I am a Florida Notary.

PROFESSIONAL EXPERIENCE

Dakenna Development, Inc. Jacksonville, FL Sept 2014 – Aug 2015

Accounts Payable/ Vendor Insurance/ Customer Service

A/P data entry, vendor reconciliations, maintenance of subcontractors insurance certificates,

Project files & filing

Customer Service – with vendors and outside customers

All Weather Contractors, Inc. Jacksonville, FL Sept 2008 - Aug 2014

Bookkeeper/Collections/Dispatcher

All A/P functions including data entry, vendor reconciliations, check printing and maintenance of subcontractors insurance certificates

A/R - processed daily deposits and reconciliations for customer invoicing

Collections - Contact customers and properties with aging open invoices, made payment arrangements, Notice to Owners and Liens, Release of liens and collection reports

Dispatching - Customer service and dispatching of service techs, service agreements

Permitting and inspections for Plumbing and Roofing division

Company Equipment - Tracking of equipment service, usage and maintenance

Water Tech, Winter Haven, FL Feb 2008 - Aug 2008

Bookkeeper/Customer Service/Dispatcher

All A/P functions including data entry, vendor reconciliations and sub-contractors insurance certificates Dispatching service techs

Triple "S" Plumbing, Keystone Heights, FL Jan 2004 - Nov 2007

Bookkeeping/Office Manager/Dispatcher

All A/P functions including data entry, vendor reconciliations, check printing, maintenance of insurance certificates

A/R - processed daily deposits and reconciliations of customer invoicing

Purchasing - Plumbing supplies, safety equipment

Payroll - Maintaining of service techs hours for payroll and insurance

Dispatching - Customer service and property service

Permitting, Back Flow Prevention, Notice to owners, Liens and Releasing of liens

J.C. Stanford & Son Contracting, Jacksonville, FL July 2000 - Dec 2004

Bookkeeper/Dispatcher

All A/P functions including data entry, vendor reconciliations, subcontractors insurance certificates

Government Payroll and certifications

Carpenters Union certifications

Purchasing of material for projects (concrete, asphalt, lime rock, building materials, etc.)

Permitting and inspections for Building and plumbing, notice to owners and releases of liens

Equipment - maintenance and dispatching

Roto Rooter, Inc. Jacksonville, FL June 1994- June 2000

Dispatcher/Customer Service

Maintain dispatch board and customer service

Software Experience:

QuickBooks

Foundation

Excel

MS Word

Education / Training

Florida Community College, Jacksonville, FL

High School Diploma

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