Customer Service Representative

Morgan Proctor

QUALITY ASSURANCE / CUSTOMER SERVICE

Dallas, TX

***************@*****.*** - 972-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

QUALITY ASSURANCE / CUSTOMER SERVICE

Morrow & CO - Dallas, TX - March 2011 to July 2015 Determined quality standards by studying inbound and outbound calls and customer service procedures; verified call results by measuring use of scripts, product knowledge, sales and service ability, greeting, dictation, listening, etiquette, objection handling, efficiency, and courteous handling of calls; Provided feedback to Representatives by monitoring calls; monitoring feedback from Clients; Complied monthly data sheets on all calls; answered 100 + calls daily.

CUSTOMER SERVICE REPRESENTATIVE - CALL CENTER

Bank of America - Dallas, TX - February 2009 to September 2012 Answered product and service questions; suggested information and products and services; Opened Customer accounts by recording their information using in house data base; updated Customer accounts; Clarified Customer complaints; made corrections or additions to Customer accounts; answered 200 + calls daily. CUSTOMER SERVICE REPRESENTATIVE - CALL CENTER

Baylor Medical Center - Dallas, TX - June 2002 to April 2007 Answered inbound calls from Patients, Providers, Insurance Companies; Directed callers to appropriate Patient room numbers; Assisted Patients with prescription information, scheduling, registration, benefit verification; Analyzed problems and provided correct information and solutions; Dealt tactfully and empathetically with Patients; answered 300 + calls daily.

EDUCATION

High School Diploma

Franklin D. Roosevelt High School - Dallas, TX

1994 to 1998

ADDITIONAL INFORMATION

Qualifications

Qualified by 10 + years success in Customer Services / Call Center environments; Quality Control; Service oriented; highly skilled in representing employer integrity and professionally; Computer literate; Require little or no supervision; Patient; Good Listener; Data Entry; 40 wmp.

Contact this candidate