YEZID ACOSTA

INFORMATION TECHNOLOGY EXECUTIVE

(m) : +1 (973)573 – 0007 (e) : acrl4t@r.postjobfree.com

http://goo.gl/PMeGzi

Hands on IT solution-oriented Information Technology Director with experience developing and implementing complex infrastructures and technical solutions for industry leaders. High expertise in design, installation and configuration of network systems to drive company growth and technical innovation. Strong project management skills, with proven ability to direct large-scale development and installation projects. Excellent academic qualifications with a Bachelor of Applied Science in Business combined with proven skills in determining system requirements and resolving technical issues quickly. Effective leadership in fast-paced, deadline driven environments, able to lead and motivate teams. Outstanding presentation and communication skills and able to understand business requirements to cross-collaborate and increase profits.

EXECUTIVE ACCOMPLISHMENTS

• IS / IT Division Development to support in NORAM and LATAM regions (2008 – 2012)

• Rejuvenated an underperforming organization chronically over budget ($14 million); slashed expenses by 50% while improving service levels (2008 – 2012)

• Revamped and expanded the IT functions at Nestlé Nespresso and positioned the US IT as the top IT department company wide; by implementing the first enterprise level Avaya VoIP call center network, the first enterprise level Polycom video conferencing network, the first enterprise level PCI-DSS compliant retail WAN & Wi-Fi network (2008 – 2012)

• Negotiated, planned and implemented the first Nestlé Nespresso regional datacenter hub.

• Retail development IT functions brought back in-house after terminating external contracts and reducing IT expenditures by 80%.

AREAS OF EXPERTISE

• Technology Implementation

• Process Improvement

• Strategic Planning / Analysis

• Policy / Procedure Development

• Technical Training Support

• Disaster Recovery Planning

• Project / Operations

Management

• Network / Systems Design

• Problem Resolution

• Communication

• Client / Vendor Relations

• Performance Management

PROFESSIONAL EXPERIENCE

RFG Global Management – New York, NY

Vice President of Technology / Chief Technology Officer 06/2014 – Present

Managed and directed and supported all technology, systems and infrastructure functions. This included the development, planning and implantation of strategic goals. Supported software development, pre-sales activities and client management. Managed a staff of 10 Project Managers.

• Develop IT strategy by learning the client’s business and advising the client on the technology that can best support their business objectives.

• Perform risk analysis by helping clients pinpoint risks associated with technology options.

• Conduct technology research and selection by strategically choosing from the multiple technologies that can be implemented for a particular project, guiding the true value of a technology investment (capital expenses, operating expenses, etc.) and outline the return on investment and the total cost of ownership.

• Provide formal planning and budgeting for clients.

• Manage technology-related vendors such as ISPs, copy and print vendors, line of business application vendors, and other service providers.

• Manage all aspects of vendor selection/management such as the request for information process, RFP (request for proposal) creation, price negotiation, vendor selection, and contract management, implementation management.

• Hired, managed, developed, and retained staff while fostering productivity, quality and initiative. PROFESSIONAL EXPERIENCE

I Love Velvet Inc. – New York, NY

Vice President of Technology / Chief Information Officer 12/2012 – 06/2014

Managed a budget of over $2M, and led, directed and supported all technology, systems and infrastructure functions for North American market. This included the development, planning and implantation of strategic goals. Supported software development, pre-sales activities and client management. Managed a staff of 19 software developers

(onsite & remote), and drove the execution and delivery of optimal service to meet organizational goals and objectives.

• Supported the operations and technical infrastructure of the North American market, including network security, anti-virus, spam, website filtering, voice and data networks, phone system, servers, storage, and back-up devices, website optimization, SEO and security centers.

• Support customer facing Cloud CRM

• Managed development and maintenance of mobile application, and established and managed strategic partnerships with software integrators.

• Collaborated with the commercial and IT teams, assisted with product demos, designed and implemented a roll- out of Mobile Point of Sales (mPOS), ensured compliance with all applicable regulatory guidelines, and built and managed pre-sales teams / consultants.

• Promoted and maintained strategic relationships with clients and partners including Apple, Verizon, Disney, Nestlé Waters, Nespresso, and DEKRA.

• Work with clients IT Security team to maintain PCI compliance with the implementation of Mobile Point-of-Sale

(mPOS).

Nestlé Nespresso – New York, NY

North American IT Manager

07/2008 – 12/2012

Managed a $14M budget and all IT initiatives and technology functions for the United States and Canadian markets, and responsible for the development, planning, evaluation and implementation of the overall strategic vision and goals to support the technical infrastructure of the organization. Directed the performance of a team of Voice Engineers, Project Managers, and Helpdesk Support staff.

• Collaborated with the infrastructure team at the Swiss headquarters to plan, facilitate and manage the America voice and data hub.

• Developed and monitor a strategic IT Security / Risk Management program

• Work with development team to incorporate mandatory security checkpoints and; test all applications prior to deployment.

• Develop IT Security compliance policies, organizational policies, and standards; proactively work with disseminate policies, and implement controls to ensure compliance.

• Partnered with Nespresso Retail Development and boutique team and supported the planning and implementation of 22 boutiques in the United States, 7 in Canada, 3 corporate offices, 3 call centers and over 650 employees between US and Canada.

• Insure PCI-DSS compliant retail WAN, LAN, Wi-Fi. International Culinary Center – New York, NY

Systems Engineer

06/2003 – 07/2008

Accountable for the design, development and deployment of systems including computer systems, desktops, servers, networks, peripherals and other systems.

• Installed, diagnosed and maintained hardware and software, and ensured optimal performance with minimal downtime.

• Provided timely and accurate resolution to any client issues, and ensured a high level of customer service.

• Partnered with business unit executives to identify, develop and implement IT opportunities to improve the operating effectiveness and financial performance of the organization.

• Hired, managed, developed, and retained staff while fostering productivity, quality and initiative. EDUCATION & TRAINING

Bachelor of Applied Science (B.A.Sc.), Business, Johnson & Wales University, Providence, RI Associate of Arts and Sciences (A.A.S.), Business, Johnson & Wales University, Providence, RI Associate of Arts and Sciences (A.A.S.), Business, Berkeley College, New York, NY

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