Customer Service Human Resources

Olivia Baughman

Chicago, IL ***** 708-***-**** acrl4m@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experience and working knowledge of corporate conduct and culture

Excellent communication and active listening skills with experience cultivating rapport with peers and clients

Strong analytic abilities with proven problem solving skills and process efficiency

Computer skills including MS Office, MS Excel, MS PowerPoint and HRIS

EDUCATION

DeVry University, Addison IL March 2015

Bachelor of Science in Business Administration

Concentration in Human Resources Management

EXPERIENCE

eTechnologies Inc., Northbrook, IL March 2015 – Present

Human Resources Generalist

New Hire Orientation and on-boarding

Recruitment (Customer Service, Programmers, Sales Representatives, Accountants)

Benefits administration (orientation, management, reconciliation, termination, COBRA)

Create and organize company-wide training and development in-services

Employee conflict resolution, counseling and exit interviews

Assist with designing and implementing proprietary HRIS

Retention rate analysis and strategizing

ProSoft Technology Group, Downers Grove, IL January 2015 – March 2015

Human Resources Assistant

Assisted HR manager with requests, on-boarding, benefit enrollment and terminations

Regularly managed, maintained, and file H1B paperwork

Handled complete life cycle for all vendor and client contracts; this includes follow-up, obtaining the countersigned contract and interacting with vendors and clients

Independently self-managed and prioritized daily tasks

PLZ Aeroscience, Addison, IL June 2014 – December 2014

Regulatory Assistant- Temp

Lead weekly team meetings for the purpose of prioritizing label artwork modifications for EPA, GHS and formula changes

Assisted with state EPA Pesticide Registrations; this includes tracking and follow-up on the products’ status, filing certifications and updating the Product Registration Database with current information

Regularly review product labels for legal compliance, content and accuracy

Passages Hospice, Lisle, IL July 2013 – February 2014

Assistant to the Director of Education

Aided in updating multi-state company policies and procedures; in compliance with state and federal law

Companywide management of BLS Certifications (CPR) and Training; scheduled and performed recertification to employees as needed

Assisted the department managers with the development of Continuing Education Credit Programs in multiple states

Developed In-Services for employees

Sutoer Solutions, Inc., Hinsdale, IL December 2012 – February 2013

Recruiting Intern

Accountable for talent acquisition using multiple forums including: Craigslist, MaxHire, Dice, and ZeroChaos

Completed all requirements of new employee on-boarding process, including: I9 verification, direct deposit enrollment, and benefits enrollment

Directed face to face and phone interviews of potential candidates for screening and selection purposes

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