Customer Service Administrative Assistant

Sharon J. Franklin

**** ******* ***** **** ********: 803-***-****

Graniteville, S.C. 29829 ******************@*****.***

PROFILE

Highly motivated professional with more than 14 years of experience and success in customer relations meeting organizational goals and objectives. High-Integrity, energetic and broad based professional known for possessing the ability to be a team player and create successful outcomes in complex and routine customer oriented service organizations. Possess a natural collaborative communication style and is highly skillful in building and fortifying successful teams, building relationships with employees, management teams and clients. A leader who possesses a tenacious commitment to operational and customer relations excellence in diverse environments that leads to optimizing results. A leader adept at managed risk-taking with keen sense of purpose and urgency when faced with diverse situational challenges that focus on bottom-line outcomes.

STRENGTHS/SKILLS

Strong Communications Skills Retail Sales

Inventory Control Systems Strong Interpersonal Skills

Strong Organizational Skills Attention to Detail/Accuracy

Disciplined with Routine Repetitive Work Persuasive/Negotiation Skills

Works Well Under Pressure Highly Efficient Team Player

Proven Leader Details Oriented

Multi-Tasker Customer Oriented

Independent Worker/Self Motivated Strong Listening Skills

Problem Solver Service Oriented

Inventory Control Systems Microsoft Home Office

Microsoft Works Task Launcher CRM/CIS

Phoenix 50 WPM Typist

CRM Verint

Peoplesoft

EXPERIENCE

SCANA Energy, Aiken, S. C. 1/2007 – Present

Customer Relations Specialist

- Resolved customer complaints and service problems by clarifying the customer’s

Complaint, determining the cause of the problem, selecting and explaining the best solution for resolution of the problem, expediting correction or adjustment and following up to ensure problem resolved in a timely and successful manner.

- Set up new accounts for gas services

-Establish payment arrangements

-Attracts potential customers by explaining the company’s pricing services and rates availability

-Maintains and manages customer records by updating account information

Sharon J. Franklin / Experience Page 2

-Maintains financial accounts by processing customer adjustments and over payments.

-Contributes to overall team effort by performing in a support role where needed

-Receives incoming and makes outgoing calls to customers regarding credit card drafts.

-Provides courteous and professional service

-Use superior communication skills in interfacing and interacting with both internal and external customers.

-Assist customers with the scheduling of their orders

Warneke Cleaners, Aiken, S. C. 1/2001-2007

Customer Service

-Resolved customer complaints and service problems by clarifying the customer’s complaints, determining the cause of the problem, selecting and explaining the best solution for resolution of the problem expediting correction or adjustment and following up to ensure problem resolved in a timely and successful manner.

-Provided courteous and professional customer service

-Met the customers and explained charges, billing policies and answered routine questions or complaints.

-Organized and inspected customer orders

-Utilized superior communication skills in interacting and interfacing with customers and co-workers

EDUCATION

UNIVERSITY OF SOUTH CAROLINA, AIKEN

Bachelors of Science in Business Management

Minor, Business Administration

April 1999 – May 2004

CORE VALUES

Business Results Continuous Improvement Teamwork

Leadership Communications

REFERENCES

Available Upon Request

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