Sales Manager

Ozie Wright

Cellular 817-***-****

acrkzm@r.postjobfree.com

Manager of Operations

Hands on manager with experience in organizational development, consensus building, leadership training, and communication skills. Proven track record in managerial and leadership roles includes analysis, organization, planning and abilities with effective problem resolution.

Areas of Expertise

Employed analytic techniques to assess productivity and identify opportunities to improve systems and processes. Worked closely and effectively with clients on Print setups and production. Developed outstanding work relations with Sales Representatives and management executives. Continually ensured compliance with existing and newly formed Postal Regulations.

Maintained database to track printer equipment clicks, supplies, periodic maintenance tables, and software.

Maintained computer systems to improve speed, reliability, and efficiency of operations.

High competency in increasing the effectiveness and level of professionalism in the area of production.

Experience

Freedom Profit Recovery Irving, Texas 2013 - 2014

Office Administrator

Scheduled and follow up on all equipment moves. Serviced urgent issues and escalations, Manage EA Data, Scheduled replacement installs on all office equipment. Handle client and vendor contracts, invoice reconciliation. Produced service history and equipment reports as requested by account managers. Data entry.

The Home Depot, Cedar Hill, Texas 2001 - 2013

Sales Department Supervisor

Strong sales, marketing, and customer service abilities. Help develop sales programs by training employees on department product knowledge and installations know how.

Responsible for reaching sales goals of 2 departments according to company matrix, by ordering and managing inventory. Research areas where sales are not meeting company set goals.

Ensure customer relations by teaching them basic Know How Skills on product installation which yield increased department sales.

Develop customer relationships to ensure loyalty and retention that increase sales.

Brierley and Partners Inc., Carrollton, Texas 2003 - 2009

Manager of Operations

Directed activities of 3 departments processing, development, and laser production. Planned and executed company standards including communications, operations, and human resource policies. Maintained inventory, ordered parts and supplies for installations, scheduled staff to production needs, and monitored production performance to meet client needs.

Increase the use and effectiveness of new software.

Trained employees on use and maintenance of print equipment.

Investigated and resolved printer software and hardware issues.

Computer Operations Manager

Extensive experience in operations management. Possess strong managerial, communication, and organizational skills. Investigated and resolved computer software and hardware issues. Performed hardware and software support by installing and testing new hardware and software release upgrades.

Performed routine maintenance on all types of computer equipment and printers.

Performed software and mechanical upgrades.

Managed production operations, verifying output levels, quality standards, and production efficiency. Designed and delivered employee training classes on operation procedures.

Managed staff of 8 to 10 print operators and warehouse support personnel in print production department,

increased their skills and knowledge by Implemented standardized production automation system supporting

department-wide operations, personnel, manufacturing, and production setting clear expectations and

deliverables.

Organized master schedule of print production and successfully completing all print projects on time. Personally addressed production print issues upon escalation by assistant managers.

Education

BBA: Management

Northwood University, Cedar Hill, Texas 2015

Additional Skills

Quality and Production Management, RACF, TCPIP, SYNCSORT, CA1 - Tape Management System, PSF,

JES2

Performance Analysis, Supervision and Training

Hardware Installation, Software Installation, System Installation, Performing Daily Backups and Restoration

of data.

Training

PrintNet T, GMC Software Technology - GMC PrintNet enables the creation, production and delivery of

personalized, database driven manuals, booklets, catalogs and other materials.

CODE-1 Plus, Group 1 Software - Improves the address quality of mail, saving you the time and money it

takes to reprocess undeliverable mail.

Statistical Process Control, Moody Marketing

Supervision and Management, Allied Marketing Group

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