Automotive service professional
Resume:
DAVID QUINN
NEW PORT RICHEY,FL 34653
e-mail (acrkye@r.postjobfree.com)
WORK EXPERIENCE
ED MORSE CADILLAC
Current employer
Service Advisor
I was offered a position with a luxury dealer as a Service Advisor that offered better compensation. My responsibilities include greeting the guest on the service drive. performing a proper walk around of the vehicle to ensure customer is aware of any damage and to point out any maintenance items that need attention. Properly writing repair order in relation to warranty, customer pay, or extended warranty. Working in conjunction with the technician to perform a proper multi point inspection and upsell any maintenance items or repairs that require attention. My main focus is to ensure complete customer satisfaction to ensure return customers as well as achieving high CSI scores.
FERMAN CHRYSLER JEEP DODGE
7/12-3/13
Assistant Service Manager
I was hired on in this position with the opportunity to compete for the Service Manager's position. My daily responsibilities include scheduling appointments, writing and closing service repair orders in respect to customer pay, warranty, and internal pay repair orders. Following up with guests to insure a great customer service experience to ensure high CSI scores. All the while making sure that all guests are made aware of any services or maintenances available to increase hours per repair order as well as increase overall profitability.
MURPHY USA 07/09-07/12
STORE MANAGER
I was hired as a floating site manager meaning that I was responsible for covering any manager's store while they were on vacation or had staffing issues. I was later promoted to a small site store in Bushnell, Fl to help after a manager was terminated. I successfully increased that stores sales, as well as margin and reduced shrink by eliminating employees who were not following procedures. Eight months ago, I was promoted to our highest volume store in the district in Pinellas Park, Fl., where we received accolades for largest fuel and margin increases in our given division.
JAY COLE CHEVROLET OLDS 8/02-7/09
SERVICE MANAGER
Main responsibilities overseeing all shop operations including scheduling and assigning all work related to customer pay, internal, as well as warranty. Monitoring CSI to ensure and grow customer satisfaction as well as increase profits. Established and maintained strong increases in customer pay by increasing effective labor rate as well as driving hours per repair order by establishing strong maintenance platform. Implemented programs from prior experience that created new opportunities as well as increasing revenue. All the while maintaining proper warranty procedures with respect of closing warranty repair orders in timely fashion.
PRESTON FORD/HYUNDAI 12/00-8/02
ASSISTANT SERVICE MANAGER
Responsible for day to day service needs of incoming customers, as well as developing new customer service base, increasing CSI scores, as well as promoting department profitability by producing high hour per repair order averages.
FIRESTONE TIRE & SERVICE 12/99-12/00
Manager of Tire Sales, Asst. Manager
Responsibilities included customer service, achieving specific service and tire sales goals, while maintaining a consistent profit margin condusive to store profitability
PRESTON HYUNDAI 1/98-12/99
Parts Manager, Service Advisor, Service Manager
Ground floor start up dealership. Organized and set up all current operations pertaining to the parts dept. Worked between parts dept and service dept as service advisor when the situation arose. Furnished all purchase orders for the service and parts dept. Was later asked to run both the service and parts dept,
handling all facets of both departments that included stocking new cars, setting service appointments, processing all repair orders, as well as all areas of the parts dept.
AUTO AUTO ZONE 6/93-1/98
Asst. Manager, Store Manager, Commercial Area Advisor
Recruited to Auto Zone in Atlanta, Ga. with the promise of future advancement, as well as relocation back to the Youngstown, Oh. area where a new market was being pursued. Trained as Store Manager in Atlanta, and relocated to Youngstown, where I opened three stores before being promoted to Commercial Area Advisor.
In this position, I was responsible for setting up commercial accounts for 15 stores ranging from Akron, Cuyahoga, Warren, Conneaut, Geneva, Painesville.
BUMPER TO BUMPER AUTO PARTS 1/90-6/93
Store Manager
Relocated to Atlanta, Ga. where I was offered a position with a more traditional auto parts store. Business was centered around wholesale parts sales primarily. Responsibilities included supervising up to nine employees, routing drivers to best facilitate the shortest delivery times, as well as diversifying coverage to best suit retail coverage.
WORLDWIDE AUTO PARTS 3/84-1/90
Driver, Salesman, Asst. Manager, Store Manager
Started my automotive career with Worldwide Auto Parts as driver/stock person.
Worked my way up through salesman by consistently being in the top ten salesmen in the company. Promoted to Asst. Manager and then Manager, running three stores which included Warren, Struthers, and the East Side Youngstown location.
OBJECTIVE
Though diversified in different facets of the automotive aftermarket and dealership experience, I believe that it has given me a greater understanding of dealing with and better serving the customer's need. I hope to explore long term career plans with your company that results in a mutually beneficial relationship.
Dear hiring manager,
I am submitting my resume for consideration of employment as the Service Manager. I hope you will take a moment and review my credentials that span over 30 years in the automotive service and parts industry. I would like to take a moment to explain why I changed careers and spent several years managing at a fuel service facililty. When General Motors restructured their plan they decided to terminate Pontiac as a division and make a decision which Cadillac dealership survive, the company that I was working for had two dealerships. I was the Service Manager for the Chevrolet dealership and the larger dealership was the Cadillac/Pontiac dealership. When the restructuring program was instituted, I was faced with the concern that our Cadillac franchise had been revoked and Pontiac was no longer viable, resulting in the Chevrolet dealership would end up as a stand alone dealership that was incapable of shouldering the burden of supporting what was lost. I then made the decision of relocating to Florida, where I had a better chance of supporting my family regardless of career path. I am very fortunate that I was given the opportunity to reestablish my automotive career with Ferman automotive and Ed Morse Cadillac in the position of Asst. Service Manager and service advisor have made great strides in making up the lost time and knowledge, but there is a gap in promises made and expectations realized after working these previous months and feel that exploring other options to continue my automotive career is in my best interest. I certainly hope you will take a moment to review my credentials and give me the opportunity to meet you face to face and compete for this exciting position. I promise if given the chance with your company that I know that I can make a difference. I appreciate your time in advance and certainly hope to hear from you in the near future.
Sincerly,
David Quinn
Contact this candidate