Olivia Richardson

**** ******* **.

Toledo, Ohio 43607

419-***-****

acrkvg@r.postjobfree.com

Professional Profile:

Creative problem-solver and trainer with the ability to motivate

individuals and effectively disseminate information clear and concise.

. Management - Over 12 years experience in planning and coaching

employees. Hands-on manager with highly developed customer service

skills and experience cultivating others to respond. Equally strong

in budgeting and financial management.

. Financial - proven ability to recognize and capitalize on market

trends and assume responsibility for strategic planning, and

forecasting sales and profits. Strong knowledge of analyzing P&L

statements.

. Team Building - decisive team leader with experience in recruiting,

hiring, training and development.

. Human Resources - facilitated employee relations training. Performed

all aspects of hiring, training, progressive discipline and firing.

Negotiated pay, using guide lines given. Facilitated orientations on

benefits and responsibilities. Enacted EEO practices and ensured

compliance.

Education:

B.S. - The University of Toledo, Toledo, Ohio In Pursuit

Health Information Management

A.A.S. -The University of Toledo, Toledo, Ohio

Applied Science Business Administration

Diploma - Woodward High School, Toledo, Ohio

June 1999

Professional Experience:

Piada Italian Restaurant

Toledo, Ohio

Asst. General Manager March 2015-Present

. Organized and assisted in the successful opening of Toledo's very

first Piada (highest opening day sales in company's history)

. Hired, orientated, and trained 40 team members on Piada's culture,

history, and future goals

. Trained team both BOH and FOH procedures and guidelines, as well as

product knowledge

. Established pars and build to levels for the store to ensure optimal

food quality and control food costs

. Kick started catering by seeking and building local relationships with

surrounding businesses

Taco Bell Toledo, Ohio

Asst. General Manager January 2014-February 2015

United States Postal Service

Toledo, Ohio

City Carrier

September 2013-December 2013

. Sort and organize letters and packages

. Set up mail/packages so that it is in delivery point sequence

. Delivery of mail (certified/express/insured/delivery confirmation) and

packages to residential homes as well as businesses

. Use of scanner for logging and tracking purposes

. Provide other services such as pick-ups, selling of stamps, and

collecting cash on delivery

VEHTEK

Toledo, Ohio

Assembly Worker

December 2012-July 2013

. Remove parts from designated racks to be placed on machine for welding

. Use of hand tools for sanding down metal imperfections

. Manual placement of nuts and bolts

. Quality inspection of parts received, as well as finished product

. Keep accurate/detailed record of machine downtime and faulty parts

IHOP Restaurant

Toledo, Ohio

General Manager

May 2012-November 2012

McDonald's Restaurant

Toledo, Ohio

General Manager

July 1999 - April 2012

. Outstanding Manager Award in 2002

. Performed weekly and end-of-month audits of restaurant profits to

manage NOI

. Reviewed nightly exception reports and posted them as a training tool

for management and employees with opportunities (i.e. high exceptions)

. Involved in all aspects of Sales and Implementation of Promotions

. Responsible for creating monthly budget by forecasting sales each

month

. Responsible for the overall staffing (i.e. hiring and scheduling) of

the business to achieve sales goals

. Communicated and facilitated benefit information including: short term

disability, long term disability, family medical leave and leave of

absence transactions

. Coordinated disciplinary actions and conflict management processes

. Consistently achieved sales, margins and profit goals

. Supervised a team of 40-50 people

. Developed over 15 hourly manager (2 of which I coached and trained to

become General Managers)

. Resolved all customer and employee conflicts

. Conducted daily motivational meetings for staff

. Assisted in Training and Coaching new employees for the opening of a

new location

. Maximized production of sales by analyzing labor needs

. Successful completion of all McDonald related management courses, to

include graduation and diploma from Hamburger University

Training and Awards:

. ServSafe Certified

. Diploma - McDonald's Hamburger University

. Outstanding Manager of Year 2002

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