LAUREN ANN AZEVEDO

• acrksh@r.postjobfree.com • 336-***-**** • 704-***-**** CELL•

September 7, 2015

Human Resource Representative,

I am pleased to introduce myself and provide you with a copy of my resume for the Business Analyst position which is currently available. This position is directly aligned with my current responsibilities as well as my previous work experience with Wake Forest University Baptist Medical Center and AT&T/Lucent Technologies. I am confident my professional background, ethics, standards, and attention to detail will prove to be a valuable asset for PINPOINT Resource Group’s client.

In addition to my resume, I have also included letters of commendation and excerpts from performance reviews, which speak to my exceptional work ethics, work performance, and never-ending dedication to my job responsibilities, and the individuals I support. Key strengths and skills I possess which contribute to my overall success include:

Highly professional with excellent work ethics. Dependable, adaptable, positive no-nonsense attitude and approach to job proficiency.

Leadership skills and total commitment to job set an example for contemporaries to follow. Exceedingly trainable and able to immediately apply acquired knowledge to every task.

Proven excellent communication and interpersonal skills contribute to consistent development of formidable relationships with subordinates, peers, and all levels of management. Admired and respected by both peers, and supervisors alike.

Able to respond quickly while making sound decisions. Highly motivated, detail-oriented, quality minded, and systematic problem solving ability. Strive for positive results, and work with high degree of accuracy.

Organized, excellent planning and coordination skills. Driven and able to successfully take on varied projects, and responsibilities.

I am confident my professional expertise, exemplary work ethics, and performance will be of great benefit in this position, and look forward to speaking with you to learn more about this opportunity.

Kind Regards,

Lauren A. Azevedo

LAUREN ANN AZEVEDO

• acrksh@r.postjobfree.com • 336-***-**** • 704-***-**** CELL•

EXECUTIVE SUMMARY

Results-oriented professional in the Information Technology field with unique mix of skills combining quality assurance and technology. Project Management, Systems Analyst, Application Development, Quality Assurance experience with fortune 500 companies on complex high profile projects in the information management and healthcare industries. Excellent ability to analyze and synthesize data, research and compile relevant information, and develop formidable relationships with clients and team members alike.

TECHNICAL EXPERIENCE / PLATFORMS

Project Management Certification ~ AT&T Project Management Institute Certification Program

Developed and maintained relational, operational, and end-user databases, managed accounts, prepared sales forecasts, developed revenue/expense reports, bids and proposals, and graphic representations of business operations. Developed training courses, student tests, and surveys. Developed data conversion tools and processes for information management systems. Developed and managed web applications.

Applications and Languages: Avatar, Crystal Reports, HTML, Adobe Acrobat, Excel Microsoft SQL Queries, Microsoft Office Suite, IDX Advanced Web, Cognos/Datawarehouse, Questionmark, ToolBook II, SABA, etc.

PROFESSIONAL EXPERIENCE

Children’s Hope Alliance ~ October 2012 – Present ~ Healthcare Information Manager – Business Analyst

Managing implementation of Electronic Medical Record (EMR) application, analyzing existing processes, working with programs to develop new system functionality and maximize application functionality. Managing system access, developing dashboards, creating billing templates, managing service fees, creating workflow and compliance indicators; developing custom electronic forms with SQL queries and logic-based data manipulation, aliasing data into and from other electronic forms, and installing monthly software maintenance releases, updates and patches on 4 application servers.

Setting up complex billing configurations for various payors based on practitioner levels, service areas, and program requirements including roll-up billing, daily service codes, write-offs, and self-pay scenarios. Working closely with payors developing billing templates to support unique client services, and transitioning to ICD10 billing. Developing billing templates, contract guarantors based on professional and institutional billing companion guides. Developing custom crystal and SQL query reports.

Developing and managing project plans to support application development, managing vendor contracts, and internal development projects. Developed comprehensive development specifications to ensure product meets needs and minimizes scope creep. Developing organizational EMR processes, documentation, user manuals, and training programs based on comprehensive application test scripts.

Established and managing application super user team to provide Tier 1 support, collect and manage enhancement requests, and test new functionality. Developed and managing internal website to provide staff with general resources, online training (documentation and videos), and Help Desk ticket support.

Working closely with vendor, documenting, tracking and working system flaws, and verifying resolutions.

Secured well over $100K of free software application development services, documentation and training within first 4 months of employment.

Wake Forest Baptist Medical Center ~ 2006 – 2011

Clinic Access Specialist – Business Analyst

Analyzed clinic operations and processes across 25 departments, developed strategies and processes to improve patient access.

Developed operational assessments in efforts to analyze and qualify departmental processes.

Established application user groups and managed monthly meetings to promote service excellence.

Manager ~ Center for Integrative Medicine – Business Analyst

Served as liaison, managed operations of programs, services, and outreach initiatives.

Developed strategic plans, policies, and procedures.

Evaluated financial data, established budget projections, and wrote quarterly and annual reports.

Created and managed 150+ page website, and marketing materials.

Received national and international recognition for monthly distributed e-newsletters.

North Carolina for Deaf and Hard of Hearing ~ 2006

Volunteer Executive Director

Established North Carolina for Deaf and Hard of Hearing serving 40,000+ special need individuals.

Developed comprehensive business plan, and funding strategies for programs in place to date.

Collaborated with NC Department of Health and Human Services and local agencies to establish services and fulfill unmet needs.

AT&T / Lucent Technologies ~ 1986 – 2006

Business Analyst – Technical Consultant

Provided technical consulting for data conversion tools and processes, software application interface designs, and benchmarking initiatives.

Analyzed customer information systems, and designed system configurations and phase implementation plans providing allowances for future product/service growth.

Analyzed department and clinic operational and scheduling processes.

Information Systems Developer

Designed, developed and implemented electronic documentation, and content management systems.

Technical Writer / Training Developer / Instructor

Designed, developed and implemented comprehensive training programs to support information management systems. Utilized multimedia and web-based authoring applications.

Developed business plans, standards and requirements documentation.

Developed comprehensive documentation packages to support organization production processes.

Taught engineers and managers to develop and maintain cross-functional databases.

Quality Control Manager

Reviewed organizational development processes and documentation to meet ISO 9000 standards.

Led quality improvement initiatives focusing on production processes, training, documentation development and deployment, and proprietary software applications.

Led quality assurance audits, and maintained quality control records.

Project Manager

Managed projects from initial bid development through product delivery.

Provided technical direction for development of content management systems.

Managed process engineering, application and web development, and customer support teams.

Website Developer

Developed client websites to support electronic information systems.

Sales and Marketing Manager

Designed marketing materials, managed and participated in trade shows and conferences.

Developed and presented conference workshops and seminars.

EDUCATION

University of North Carolina at Greensboro 1979-1983 Computer Programming

Guilford Technical Community College, A.A.S. G.P.A.: 3.9 1985-1986 Computer Science

PROFESSIONAL ASSOCIATIONS

Project Management Institute (PMI)

Data Processing Management Association –

Positions Held: President, Secretary

Women In Leadership at Lucent Technologies (WILL)

CITATIONS

25+ awards and letters of recommendation demonstrating responsibility and dedication to work.

VOLUNTEER SERVICE

Habitat for Humanity – Home Building Volunteer Leader

Various NC associations for deaf and hard of hearing.

PROFESSIONAL REFERENCES

Ron Hoth ~ Former Vice President of Human Resources, WFU Baptist Medical Center

Dr. J. Donald deBethizy ~ Former President and CEO, Targacept, Incorporated

Donna Simonds ~ Senior Financial Cost Analyst, Wake Forest University Health Sciences

David Auer ~ Web and Media Management Manager, Lucent Technologies

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