Network Engineer/Network Analyst

Brian T. Williams

acrkhe@r.postjobfree.com

www.linkedin.com/pub/brian-williams/6b/35a/17a

Objective

Employment in a networking related position that will allow me to use my experience and networking skills to efficiently build, manage, and support computer networks.

Summary of Qualifications

3 years of experience installing, troubleshooting, and configuring cisco routers, and switches

1800 – 2900 series Cisco routers, 3500 series Cisco enterprise switches

3 years’ experience: Designing and building LAN, WAN, WWAN. Configuring TCP/IPv4 & 6, RIPv1, RIPv2, EIGRP, OSPF, STP, VTP, DHCP etc. ACL’s, NAT, SSH, Telnet, VoIP, ATM, Frame Relay, PPP, VPN, PRTG, Metro Ethernet, Wireshark. Building CAT 5E cables (punch-down/termination).

Home lab (2600 Series Cisco router x3, 2950 Series Catalyst Switch x2, Cisco W300N router x1)

4 Years of experience with the OSI Model.

Python programming experience

OS Systems: Windows XP, Windows 7, server 2003 and server 2008, Linux (Ubuntu, Mint)

Education

AA in Networking Technology. Guilford Technical Community College. Jamestown, NC 2015

Network Routing Certificate (Guilford Technical Community College 2014)

CCENT Certification – Verification # 417144176966FTXL (3/2014)

CCNA Certification – Verification # 420714172579JOWM (3/2015)

Phi Theta Kappa Member

Dean’s list 2014

Work Experience

Help Desk Administrator. Market America. Greensboro, NC. 2015-Present

Provide on-site technical and administrative support for all company users, including software and hardware, office printers, Internet, telephone (Cisco & Mitel), and VoIP system for MAC and Windows environments.

Sr. Customer Service Rep. United Healthcare. Greensboro, NC. 2009-2015.

Track/assist in the design and implementation of outage reporting team for our Sunrise, Green Bay and Greensboro offices. This includes live monitoring of agents via IEX Total View

Troubleshoot coworker’s computer and VoIP systems and Create outage reports for business manager and director to show trending issues

Take an average of 30 calls a day and upwards of 50 calls a day during the Open Enrollment Period. Started working remotely via Citrix VPN in June of 2013

Professional Skills/Interests

Proficient with Microsoft Office System 2007 & 2010 (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook.)

Capable of writing technical documentation due to acquired education in my Professional Research & Reporting class

Self-starter but also capable of working in a team environment

I enjoy riding motorcycles and ATV’s. I also enjoy learning new technology.

References

Dale Watkins – acrkhe@r.postjobfree.com

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