Jeffrey Benham R.S.E.

**** ******* **

Cambridge Ontario N3H 1A1

519-***-****

acrkca@r.postjobfree.com

Automotive Specialist

Profile

§ Developed the “art “ and expertise needed in selling and servicing in an automotive environment

§ Established a loyal base of repeat customers - obtained a strong word-of-mouth business

§ Consistently maintained a positive work attitude

§ Demonstrated initiative to find solutions and maximize available resources

§ Created Service Plans to meet customer’s needs for repairs and service

§ Thoroughly enjoy representing a line of outstanding automotive products

§ Ability to take highly technical ideas and present them in an easily understood manner

§ Conversant in French

Relevant Skills

§ Master level (Inter-Provincial Red Seal Certificate holder 310-S) automotive technician with ASE certification, 310-T certificate holder, extensive knowledge of automotive parts and accessories

§ Attended numerous product seminars to remain current in product knowledge and development

§ Regarded as “Technical Info Specialist” utilizing computer programs to locate and research repair trends and faults

§ Tire service and product specialist,specialising in high performance wheel service &TPMS

§ Welding and fabrication of specialty auto parts, autobody prep and paint

Employment History

Automotive service tecnician, Groh Motors, Preston Cambridge Ontario Sept 2013-Present

Automotive service technician, Kitchener Hyundai, Kitchener Ontario Aug 2013- Sept 2013

Service manager/lead technician, Offroad Outfitters, Cambridge Ontario Jan 2013-May 2013

Custom Jeep manufacturer,design and fabrication of specialty off road and competition

4 wheel drive vehicles and related equipment and accessories

Custom fabrication and welding

Automotive Service Technician,lead technicain, Holliday Motorsports, Sheffield ON April 1995 - present

§ Primarily work on BMW automobiles, service/repair/restoration (part time)

Technician/Product Expert,Owner, Rent A Tire Canada, Kitchener, ON 2009 - Apr 2011

§ Provided expert tire and wheel service on custom aftermarket wheels and accessories

§ Performed custom wheel alignments on modified vehicles

§ Advised customers in choosing performance wheels and tires for their vehicles

§ Trained and supervised staff on use of hi-tech tire service equipment,shop foreman

Senior Technician/Shop Foreman, Owner, Cambridge Auto Centre, Cambridge, ON 2009 – Apr2011

§ Oversaw staff and operations involving 20 service bays

§ Provided personnel with technical guidance and advice,coach and mentor apprentices

§ “Go-to-Guy” in problem resolution using on-line services, product databases and communicating 1:1 with various tech reps

* Worhplace Health and Safety commitee chair

Employment History Cont’d

Jeffrey Benham

519-***-**** acrkca@r.postjobfree.com

Lead Technician/Shop Foreman,Owner, Tire Connection, Cambridge, ON 2000 - 2009

§ Primary business was selling and installing tires for all makes and models 1988 - 1999

§ Offered full mechanic services as needed

§ Regarded as “Wheel Alignment Expert" – called on to work on custom cars and post collision autos and trucks

§ Supervised apprentices and co-op students in all aspects of mechanical repair

§ Gained expertise in sales, quotations and presentations for tires and service

Teaching Assistant, CATI Canadian Automotive and Training Institute, Cambridge, ON 1999-fall term

§ As a volunteer, assisted in teaching basic automotive theory to adult students who were training to become automotive service writers.

§ Mentored with expert instructor on methods of engaging classroom participants

§ Demonstrated hands-on “step-by-step” instructions in the automotive trades and discussed effectively “How to Succeed on the Job”

Technician (full-time evenings) Guelph Infinity Nissan, Guelph, ON Aug – Nov’99

Technician (full-time evenings) Heffner Lexus-Toyota, Kitchener, ON Nov’99 – Jan’00

Apprentice Mechanic, Rogers Esso Service, Guelph, ON Sept'84-June'87

Education and Training

Attended numerous seminars:

Automotive Parts/ Info and Marketing

Shop Management and Business Development

Service Plan Development for Customers, and Selling Techniques

Service Excellence-Customer Relations and Government Regulations

Tire Sales and product knowledge Numerous Manufacturers

ASE certificate holder A-5

WHIMMIS Certifiied

Completed 1 year of studies in the Bachelor of Arts program, University of Guelph, Guelph, ON

Auto Tech Apprenticeship, Conestoga College, Guelph, ON

Co-op placement, Rogers Service Centre, Guelph, ON

Auto Tech (2 yr Associate Degree) program, Centennial College, Toronto, ON

Included Business Administration Educational option

Grade 12, Guelph Collegiate Vocational Institute, Guelph, ON

Honours in Automotive Technology

Jeffrey Benham

519-***-**** acrkca@r.postjobfree.com

Computers and information Technology

Computer literate

Comfortable using Microsoft Office products

Well versed in using various Snap On diagnostic platforms and labscopes

Familiar with OTC Genisys diagnostic platform

Familiar with Consult-2 (Nissan-OEM) diagnostic platform

Computer programs that I am comfortable with and have used in the trade include: Napa Autopro, Napa AutoFix. IdentaFix, iATN (member), Worldpac Speed Dial, Autocamping Online, Costar ordering system, A/C-Delco TSS, C.A.R.S. shop management program, All Data Technical information and estimating program, Mitchell on Demand Technical information and estimating program, Real-Time Estimating program, Lankar shop management program, Bear-CCD 3000 alignment software, Ranger alignment software, Hunter Hawkeye alignment software,John Beam alignment software(FMC Corp), Brewers Car parts Plus online ordering system, Altrom online ordering system, Robert Thibert Inc online ordering system, Keystone Automotive online ordering system, FYI system, Bartec TPMS reference Library system,

Social media and email=Yahoo, Google, YouTube, LinkedIn, Facebook etc,

LinkedIn Profile; http://ca.linkedin.com/pub/jeff-benham/1b/90a/347

Interests

Classic cars Cooking Home Improvements Reading

Work/ed on top fuel race cars on the crew of world famous International Top Fuel Racing Champion Smax Smith (www.smax.co.uk)

References Supplied on Request

The Canadian Council of Directors of Apprenticeship have announced that the official acronym of RSE - Red Seal Endorsement for accredited journey persons can now be added after your name as of June 15, 2015. Anyone holding a Red Seal Endorsement can begin to use RSE on their resume, business cards, and other promotional material. The CCDA feels using this accreditation will help professionals in trades become easily recognized for their credentials

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