Admin Coordinator

TRAVIS THOMPSON

**** ******* **** • Waldorf, MD *0602

PHONE: 240-***-**** • ********@*****.***

Accomplished professional offering 10+ years of committed administrative service through extensive leadership techniques

Dynamic, analytical and results-driven professional who will deliver administrative talent, highly- detailed customer service skills, and passion for helping others to your company. Proven ability to resolve highly complex and sensitive workforce regulations and ensure internal and regulatory compliance. Exhibit the ability to innovate strategies that improve efficiency, productivity, provision, and support of daily operational and administrative functions. Works cross-functionally to form and execute strategies to make strategic, tactical, and operational decisions. Passionate, self-motivated team player with the ability to create visions, execute strategies, and influence a team of professionals while managing resources. Actively encourages a collaborative work environment that embraces ethics and builds cohesive solutions that lead by example. Proven management skills to proactively complete projects and special assignments on time and demonstrates a strong and positive leadership style while continuously supporting and inspiring excellence in others, all while promoting team solidarity.

Administrative Assistance

Attention to Detail

Client Relations

Extensive Written Skills

Extraordinary Oral Skills

Identifying Solutions

Innovative Problem-Solving

Interpersonal Skills

Leadership Management

Managing Resources

Project Management

Organizing Resources

Operations Management

Strategic Planning

Teambuilding Skills

Washington Hospital Center

SUPERVISOR

Washington, DC (2012 – Present)

40 hours per week

Serve as the primary liaison between the Director and Operations Manager. Prepares, coordinates and implements operations plan, reports on objectives and special requirements, estimates, budgetary requirements for equipment, supplies, and staff. Serve as a liaison in the communication chain ensuring information is transmitted between physicians, nursing personnel, patients, family members and other guest. Provide instructions and conduct training for staffs; maintains work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments. Supervise staff, responsible for setting schedules to maximize utilization of staff and minimize patient delays.

Selected Accomplishments:

Deliver managerial information by compiling, initiating, sorting, and analyzing records and data; answers all questions and responds to all concerned requests;

Generates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and budgetary and personnel requirements; implementing change;

Preserves safe and clean work environment by educating and directing personnel on the use of all equipment, and resources, while maintaining compliance with established policies and procedures.

Big Boyz Cleaning Services, LLC

OWNER/CEO

Oxon Hill, MD (2009 – 2011)

40+ hours per week

Enhanced, developed, implemented and enforced policies and procedures for the company by way of systems that will improve the overall operation and effectiveness of the corporation. Evaluated and advised on the impact of long range planning, introduction of new programs/strategies and regulatory action; participated in the development of Big Boyz Cleaning Services’ plans and programs as a strategic partner. Managed and supervised all employees and sub-contractors, and coordinated weekly working schedules, meetings and assignments. Developed credibility for financial responsibility by providing timely and accurate analysis of budgets, financial reports and financial needs.

Selected Accomplishments:

Provided strategic financial input and leadership on decision making issues affecting the company; provided evaluations of potential buyers/or investors wanting to invest in company;

Evaluated the finance division structure and team plan for continual improvement of the efficiency and effectiveness of Big Boyz Cleaning Services, LLC;

Oversaw designs, marketing, promotions, print materials for Big Boyz Cleaning Services, LLC and ensured the delivery quality of programs, products and services were met.

The Success Zone, Inc.

OPERATIONS MANAGER

Silver Spring, MD (2004 – 2009)

40+ hours per week

Performed administrative duties, such as: answered telephones, greeted patients, updated electronic patient, handled correspondence, scheduled appointments, arranged referral appointments, and handled all billing and bookkeeping. Assisted and collaborated with front desk staff in providing excellent customer service to guests; communicated and collaborated with other departments within the office. Created and revised systems and procedures by analyzing administrative practices, recordkeeping systems, forms control, office layout, and personnel requirements. Created procedures to ensure all receipts, processing and distribution of correspondences, memos, reports and responses to inquiries were delivered timely.

Selected Accomplishments:

Responsible for ensuring that customers’ needs are addressed promptly, accordingly and efficiently. Provided office services by implementing administrative systems, procedures, and policies while monitoring administrative projects;

Maintained calendars, schedules, and gathered and integrated information while receiving and screening telephone calls; greeted visitors, and ascertained the nature of incoming calls;

Managed a wide variety of customer services and administrative tasks to resolve customer issues quickly and efficiently while effectively communicating on a daily basis.

Education and Office Technical Skills

Master’s Degree in Healthcare Management In Progress

(Expected Fall 2017) Liberty University Lynchburg, VA

Bachelor’s Degree in Interdisciplinary Studies/Business Management Completed

(2012-2015) Liberty University Lynchburg, VA

Office Technical Skills

Proficiency: Word Perfect, Quicken, QuickBooks, Easy Accountant, Amalga, MedConnect, Tele-Tracking, Office Tracker, IDX, Lotus Notes, PeopleSoft, Invision, Centricity EMR, Adobe Acrobat, MS Word, MS Excel, MS PowerPoint, MS Outlook, and MS Publisher; Internet Explorer and Google Drive, Microsoft Office Suite, Facebook, Twitter, Instagram

PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST

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