Manager Customer Service
Resume:
Dr. Nadiya Lyakhovolska, PhD
Philadelphia, PA 19152
Home: 215-***-****
Cell: 267-***-****
acrk3e@r.postjobfree.com
Linkedin: https://www.linkedin.com/pub/dr-nadiya-lyakhovolska-ph-d/4b/481/580
Experience:
Director of Finance
Prestige Health Care Management, LLC
April, 2015-Present
-Manage accuracy and productivity A/R
-Cash disbursement, customer credits and collections; Develop and maintain financial accounting systems for cash management, accounts payable, accounts receivable, credit control, and petty cash.
-Reconcile bank accounts; Review monthly results and implement monthly variance reporting
Develop, improve and issue timely monthly financial records and reviews for Executive Director, CEO and CFO.
-Manage the cash flow and prepare cash flow forecasts in accordance with policy
-Assure that financial plans are consistent with organizational goals.
-Provide financial analysis and manage commercial banking demand deposit and credit cards.
-Operating Departments: Admission, RNAC’s, Social Services, Therapy -Department, Nursing, HR, and Case Managers.
-Working closely with Executive Director in development of financial transactions.
-Interferes with outside audit agencies, banks and customers.
-Negotiate contracts
-Evaluate the need for new technology to meet the organization's financial data processing, control, and reporting requirement; advise on appropriate technology that meets the organization's information requirements and financial resources.
- Work with all insurance companies include Medicare, Medicaid and HMO
- Budgeting and operational coast reviews.
- Develop and maintain financial statements
-Develop, implement and maintain accounting and administrative policies and procedures for a wide-ranging set of activities including financial accounting and reporting, employee relations (hiring/terminating policies) and other corporate policies.
- Leading and coach the team
- Accounting, Month End Close
CEO/ Leader
Leadership Development Consulting
September, 2014- Current
-Develop and facilitate leadership programs, individual programs.
-Facilitate workshops and conduct one on one coaching sessions and train.
-Provide coaching to students and professionals
-Help mentor/supervise and/or provide direction
- Personal development in terms of career and relationships
-Interviewing and evaluating
Business Office Manager/ Controller
Reliant Senior Care (Pembrooke Health and Rehab)
January 2014 – April, 2015 West Chester, PA
-Manage accuracy and productivity of A/P and A/R
-Cash disbursement, customer credits and collections
-Develop, improve and issue timely monthly financial records and reviews for Executive -Director and Regional Team.
-Assure that financial plans are consistent with organizational goals.
-Provide financial analysis and manage commercial banking demand deposit and credit cards.
-Assisting with Admission, Discharge, and insurance verification for facility patients, -working closely with RNAC’s, Social Services, Therapy Department, Nursing, HR, and Case Managers.
-Working closely with Executive Director in development of financial transactions.
-Interferers with outside audit agencies, banks and customers.
-Responsible for hiring, interviewing and planning.
-Review and address complaints to resolve problems.
-Aids with preparation of operating and capital budget
-End month closing
-Billing: Medicare, Medicaid, Managed Care, Private, Medicaid Pending.
CEO
American Star Corporation, Inc.
February 2005 – February 2014 Philadelphia, PA
Establish and execute goals, strategy and budgets for the Commercial Operations group that ensures sustainable, profitable growth.
•Responsible for monitoring and communicating achievement of sales and operational objectives while ensuring alignment goals and strategy. Ensures appropriate measures are taken to enhance outcome focused on profitable results.
•Provide leadership and direction for sales and operations matters, including operational practices, new business initiatives and management of existing customer/supplier relationships.
•Provides leadership and direction for new opportunities, markets, acquisitions and technologies. Make recommendations and leadership team regarding future profitable business opportunities for the organization.
•Assesses current/future resources needed to achieve profitable growth.
•Recruits, develops and provides effective leadership to business unit personnel in order to maximize potential capabilities and results.
•Maintains an awareness of, and exercises sound business judgment in areas such as market conditions, competitive activities, general economic conditions and related matters.
Aramid LLC (Silver Lake Center)
Assistant Business Manager
March 2013 – January 2014 Bristol, PA
-Census review and payer setup
-Private and managed care billing
-Assisting in Medicare, Medicaid billing.
-Collections
-A/R and A/P
-End month Cash reconciliation and posting.
-Daily insurance verification for new admissions and current residents
-Admission and discharge process assistance, case management and nursing.
Director of Finance
RC Operator LLC
August 2010 – January 2012 Philadelphia, PA
-Manage accuracy and productivity of A/P and A/R
-Cash disbursement, customer credits and collections
-Develop, improve and issue timely monthly financial records and reviews for CEO.
-Assure that financial plans are consistent with organizational goals.
-Provide financial analysis and manage commercial banking demand deposit and credit cards.
-Assisting with Admission, Discharge, and insurance verification for facility patients, working closely with RNAC’s, Social Services, Therapy Department, -Nursing, HR, and Case Managers.
-Working closely with CEO and Executive Director in development of financial transactions.
-Interferers with outside audit government agencies, banks and credit cards and attorneys.
-Manage commercial banking relationships to facilitate an appropriate credit resource under highly competitive terms
-Responsible for hiring, interviewing and planning.
-Review and address complaints to resolve problems.
-Aids with preparation of operating and capital budget
-End month closing
-Billing: Medicare, Medicaid, Managed Care, Private, Medicaid Pending.
Software applications used: Microsoft Office (Word, Excel, Power Point); RFMS; Matrix, On-Line Advantage by MDI Achieve; Medicare, Medicaid, Managed Care, HIQA, Quick Care, Point Click Care, Medical Collections, Navinet, Ability Ease, MVP.
Customer Service Associate
MB Financial Bank
July 2005 – August 2010 Philadelphia, PA
-Refers products and services, receives and pays out money, and maintains records of money and negotiable instruments in financial transactions.
-Represents the bank in a courteous and professional manner, by greeting and addressing the customer by name, and providing prompt, efficient, and accurate service when processing customer transactions.
Used software applications: AS 400, CBS and Microsoft office (word, excel)
Office Manager/Processing Manager
American Future Mortgage
January 2005 – February 2008 -Huntington valley, PA
- Responsible for daily operations of the office, including hiring and reviewing all staff.
- Provided leadership to ensure stable franchise growth.
- Monitored branch service quality levels and responded to complex customer issues.
-Acted independently to determine methods and procedures for new assignments and supervised the activities of other staff.
- Partnered with the Vice President to develop and implement strategies and solutions to address strategic and technical business needs. (i.e. turnover, retention, succession planning, organizational structure).
- Performed training needs assessment and identified training solutions.
- Partnered with Learning and Development Department to provide recommendations and create/provide structured courses.
-Drove the implementation of the Performance Management System and ensured feedback and management of performance.
-Assessed and consulted the opportunities, risks and effects posed by recommended process or technology changes.
- Provided leadership to consumer operations team members to include effective communication, feedback, performance management and support.
-Made independent decisions on complex employee relations issues.
-Led project teams including planning, analysis, and presentation of recommendations having unit, division, or corporate wide implications.
-Office administration such as account payable, receivable and collection.
Application used: Point, Quick Books, TransUnion.
EDUCATION:
University of Sedona
Doctor of Philosophy (Ph.D.), Pastoral Counseling Psychology
2010
Stratford Career Institute
Administration of Justice/Security/Policing Studies
2008 – 2009
Manor College
Bachelor of Business Administration (B.B.A.), International Business, Trade, and Tax Law
2004 – 2007
Kaplan University
Bachelor in Legal Studies, Law Office Management
2010
PROFESSIONAL CERTIFICATION:
Pennsylvania Notary Public Certified since 2007.
I am Fluent in Ukrainian and Russian and knowledgeable in Polish.
Special skills:
-Exceptional listener and communicator who effectively conveys information verbally and in writing.
-Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
- Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
-Proven relationship-builder with unsurpassed interpersonal skills.
-Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
-Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.
-Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
-Innovative problem-solver who can generate workable solutions and resolve complaints.
-Resourceful team player who excels at building trusting relationships with customers and colleagues.
- Seasoned professional whose honesty and integrity provide for effective leadership and optimal business relationships.
-Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas.
-Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks.
-Dependable, responsible contributor committed to excellence and success.
-Loyal and dedicated manager with an excellent work record.
-Energetic performer consistently cited for unbridled passion for work, sunny disposition, and upbeat, positive attitude.
-Conscientious go-getter who is highly organized, dedicated, and committed to professionalism.
-Confident, hard-working employee who is committed to achieving excellence.
-Highly motivated self-starter who takes initiative with minimal supervision.
-Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.
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