Brenda Grace Rix

**** ******** ****, *********, ** 32503

Mobile: 616-***-****

Email: acrjre@r.postjobfree.com

Summary of Qualifications

Senior Project Manager adhering to ITIL and PMBOK methodologies in all phases of the project/application development life cycle

Excel at managing large scale projects with numerous internal and external stakeholders/vendors and large cross functional teams

Effective working with all levels of personnel and external teams to promote a positive working environment, spirit of cooperation and open communication

Excellent team building, coaching, interpersonal, presentation, oral and written skills

Manage customer expectations while seeking continuous improvement and exceeding client expectations; stay ahead of schedule and under budget

Maintain a high degree of integrity, ethics and dedication to the company’s mission/strategic plan

Professional Experience

Aerotek at Navy Federal Credit Union – Beulah, FL

FHA Mortgage Refinance Processor/Mortgage Support Assistant (Contractor) 10/13 – 7/21

Spoke with members gathering information relative to their loan applications, determined their loan purpose and worked with members throughout the entire loan process

Ensured Disclosure Documents and other required documents were ordered, received, reviewed for accuracy and processed

Mitigated risks; validated lien position

Prepared other documents required by FHA guidelines. Researched, interpreted and applied FHA rules and regulations.

Supported Supervisory staff by preparing daily and monthly Production Reports

Amway

Project Manager (Contractor) Ada, MI 6/13 - 6/14

Consulted with and obtained required support from sponsors, resource managers, vendors, end users and senior management necessary to bring the project to a successful implementation

Built schedules that represent total team effort, have team buy-in, and can be used to accurately track and report status throughout the project lifecycle

Frequently and effectively communicated the project status, including progress made and risks and issues

Project portfolio management experience contributing to the pipeline management (demand management) of projects by performing project estimations

Facilitated and drove identification, organization, and resolution of risks and issues

Lead project team members located in multiple countries

Responsible for effectively managing 12+ projects at one time

Gordon Food Services Grand Rapids, MI 2/11 – 12/12

Project Manager (Contractor)

Performed all Project Manager activities managing projects primarily for the IS Infrastructure domain; Application Services, Middleware Services, Production Services, Network, Telecommunications, and Help Desk

Identified key internal and external stakeholders/vendors

Gathered and documented business requirements and processes

Established baselines for scope, cost and time

Wrote Statements of Work, Communication Plans, Project Plans, created project schedules showing all tasks, durations, dependencies and resources

Adhered to baselines and milestones while monitoring, controlling and mitigating change control and risks

Prepared Capital Requests and maintained project Budgets

Managed the testing phase and established acceptance criteria

Analyzed performance gaps and created applicable training plans during the project and for post implementation support and maintenance

Deployed to Production, executed project completion tasks, obtained deliverables acceptances and held Lessons Learned meetings

EMA Group, Inc. /Northrop Grumman Grand Rapids, MI 11/06 - 11/09

Project Manager/Consultant/Analyst for the City of Grand Rapids

Managed from cradle to successful implementation 50+ Enterprise, Shared Departmental and Departmental Projects

Assigned to all the Financial Departments; Budget, Fiscal, Comptrollers, Treasurer, Income Tax, and Assessing due to my financial experience and background. Also, assigned to the Land Management departments; Neighborhood Improvement and the Development Center.

Converted the financial modules for Tax, Assessing, Miscellaneous Receivables, Delinquent Personal Property, Business Licensing and Special Assessments to .NET.

Migrated mainframe and other propriety software applications to Oracle, SQL and .NET databases and servers to align the City with industry compatible, scalable, maintainable and integratable software and hardware. Some of the upgraded/migrated applications included Purchasing and Payroll Administration.

Upgraded departments from Office 2003 to Office 2007 ensuring that all business critical databases and documents converted successfully

Chairman of the Web site Committee governing and managing the application development of the City’s Web site; 1000 + web pages

Awarded the Team Recognition Award, nominated by the City Manager and Assistant City Manager and supported by the IT Director, for my work as Chairman for the application development and the migration of a new release to Production

Managed successful implementations of many Web Tools for numerous departments improving citizen services while reducing resources and costs

Leadership Roles: Chairman of the Website Committee, Chairman of the Equalizer Steering Committee and Team Lead of the GIS Land Management Focus Group. Member of the SharePoint Governance Committee, Change Management Board, IT Management Team and Steering Committee, Backup Review Board and Process Improvement Team.

Great Lakes Casualty Insurance Company Grand Rapids, MI 5/01 - 9/06

IT Administrator

Responsibilities included Application Development, Quality Assurance and Control, Purchasing, Network and Server Administration, PC Support, Help Desk, Backups, upgrades and maintenance, Testing, Training, Documentation, Change Management, and maintaining current Configuration and Project Management archival databases and documents.

Rolled out a Microsoft Exchange and Citrix Server to the Company’s 160 Agents to access billing and claims information reducing call volume by 33%. Set up Active Directory accounts, email distribution groups, and created the user documentation and conducted training classes.

Directed the strategic decision, business analysis, application design, development, testing, integration, and migration of all the Company’s business system applications from an outsourced vendor to an internally created system saving the Company an average of $60,000 per year in outsourcing fees. Business application included several modules; Accounting, Billing, Claims, Policy, Agency, Systems Administration and Statistical Reporting.

Managed the company’s first website design and development which included vendor selection, project scopes, work stages, page design, content management, web services, artwork and color scheme selection, page flow, report and form creation, testing, and user acceptance.

Implemented a comprehensive Computer Usage, Security, and IDR Policy

Leadership Roles: Officer on two Boards, Management Team which steered Strategic Planning and the Budget.

School Board of Hernando County Brooksville, FL 9/95 – 5/98

MIS Trainer and Help Desk Manager

Developed, from vision to reality, the MIS Training and Help Desk Department to ensure a smooth conversion to a new Educational System in an AS400 environment

Identified training needs for the entire district and at all departmental and employee levels

Created role based user specific documentation manuals

Configured a new computer lab with over 30 PC’s and Mac’s for the new training department

Taught, and tracked all training for numerous applications which included Lotus SmartSuite, Microsoft Office Suite, FirstClass Client, and all the modules of the new Educational system

Created and established policies and procedures for the Help Desk SLA’s

Educational Summary

Tampa College Tampa, FL

Bachelors in Management Information Systems and Computer Programming; Who’s Who among American Universities/Colleges, Alumni Associations’ Outstanding Student Award, Summa cum Laude, Valedictorian.

ITIL Version 2 and Version 3 Certification

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