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Sales Customer Service

Location:
Whitby, ON, Canada
Posted:
September 04, 2015

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Resume:

CHRIS WARD

* ****** ***** ******, ** L*M *G* 905-***-**** acrjio@r.postjobfree.com

SUMMARY OF SKILLS

Proven revenue generator in all market conditions. Adept in Business to Business sales and negotiations

Demonstrated ability to build new territories and expand opportunities with new and existing client base

Outstanding relationship building, training and presentation skills. Intelligent, articulate and driven to succeed

Prepare and deliver sales presentations and follow up with key decision-makers to answer questions and maintain company/client relationships

Excellent organizational, interpersonal, and communication skills with the flexibility and experience required to remain highly focused in fast-paced and demanding environments

PROFESSIONAL EXPERIENCE

CDMV St. Hyacinthe,QC

Strategic Advisor for Business Development June 2012 - Present

Manage Ontario East Territory

Signed 20 Veterinarian clinic’s over to CDMV, resulting in over $1,500,000 in new business

Support Veterinarians and their practices with business systems development, including goal setting, new client acquisition strategies, financial analysis, merchandising and retail concepts

Provide and train Veterinarians with marketing tools, on-line purchase reports and practice management software

Smiths Medical Canada Markham, ON

Distribution Manager of Alternative Care Market 2009 - 2012

Initiated sales activities with medical distributors across Canada in order to achieve sales targets

Budgeting and Forecasting

Presented capital equipment to Dealer sales representatives, Doctors, Nurses, Product Evaluation Committee’s and other Hospital personnel

Monitored competitor products and activity

Managed Surgivet - a line of Veterinary Capital Equipment

Kept informed of new developments in sales territory, anticipated potential negative and positive impacts on the business market place

Promoted Smiths products at trade shows on behalf of distributors

Responded to customer requests for products, pricing information and product evaluations

Managed contracts and RFP’s for given tenders

Ensured ongoing product knowledge and competency through continuing education

National Sales territory with 50% required travel

MEDIchair CHATS Newmarket, ON

Business Supervisor 2007 - 2009

Streamlined new business launch of MEDIchair-CHATS franchise in York Region

Assisted Board of Directors with location selection, retail store layout design and managed construction timelines

Hired, trained and managed 5 employees over 2 locations, prepared 3rd location opened Oct 2009

Designed and implemented Plan-O-Grams

Made recommendations to the Board on a wide range of topics including staffing, facilities management and cost-sharing budgets

Mentored staff on how to exceed sales targets

Budgeted and forecasted for all locations

Organized lucrative cross promotional advertising and marketing programs

Facilitated weekly/monthly sales training meeting

PROFESSIONAL EXPERIENCE CONT’D

Prepared reports and cost-sharing budgets on outgoing proposals and related materials; prepared managerial and financial reports

Received ‘Top sales producer’ award for York Region

Prepared RFPs and quotes for customers

Facilitated and presented presentations to Doctors, Hospitals and Therapists

Business development for locations by cold calling and networking

Medigas-Praxair Newmarket, ON

Account Manager 2004 - 2007

Developed a struggling territory by increasing first year sales by 40% and increased second year sales by 20% (Year over Year)

2005 Sales Man of the Year

Hired, trained and managed 8 customer service staff (1 inside sales and 1 service technician)

Established and fostered mutually beneficial relationships with Occupational Therapists, Directors of Care, Community Agencies and private customers

Coordinated committees from new business development, retail marketing and growing a successful business plan

Prepared yearly budget, worked with profit/loss statements and determined margins

Prepared contract bids for the Government, March of Dimes, DVA, Long Term Care Facilities and Hospitals

Determined retail pricing for show room, ordered merchandise and prepared requisitions to replenish merchandise on hand

CHATS Newmarket, ON

Community Referral Coordinator 2000 - 2004

Contacted various community programs to introduce and promote CHATS services and programs for York Region

Organized and supported fund raising events

Implemented and managed Lifeline program for York Region

EDUCATION

Humber College 2002

Fundamentals in the Management of Volunteers Certificate

Seneca College of Applied Arts and Technology 1994-1996 Marketing and Business Diploma

VOLUNTEER WORK

Heart & Stroke Foundation Big Bike Ride (Royal Bank) 2012 & 2013

Aurora Mayor’s Charity Golf Classic 2000 - 2004

Agency Speaker for the United Way of York Region 2001 - 2002



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