Food and Beverage Team Leader
Resume:
*************@*****.*** Macau Macau 853-********
PERSONAL INFORMATION
Date of Birth
December 10, 1980
Place of birth
Sta. Rita Guagua, Pampanga
Gender
Female
Nationality
Filipino
Religion
Roman Catholic
Height
5’1”
OBJECTIVES
To deliver my duties to the fullest satisfaction of the superiors and subordinates and to reach responsible position in future, work for the betterment of the company in any circumstances.
EDUCATION
Angeles University Foundation
1997 - 2001
Hotel and Restaurant Management
EXPERIENCES
Company
Galaxy Macau
Position
VIP Club Gaming Team Leader
Address
Estrada da Baia de Nossa Senhora da Esperanca, COTAI, Macau
Duration
May 2011 – Present
Job Description
Responsible for directly coaching service agents, bartenders, attendants.
Manage the daily operations of the outlets in order to meet and exceed customers’ needs and business requirements.
Ensure adherence to service standards and operating procedures established.
Ensure excellent customer experience and service to maximize revenue.
Utilize prescribed cash handling procedures to accurately charge customers, create forecast and revenue reports and write correspondence.
Provide direct service to customers as needed, including but not limited to serving tables, bussing, seating guests, bartendering and general clerical/cashier duties.
Company
Star World Hotel
Position
Service Agent
Address
Avenida da Amizade, Macau
Duration
September 2005 – May 2011
Job Description
Take orders for and serve all food and beverage requests, using suggestive selling techniques.
Clear tables during service, control guest checks and secure proper payment using prescribed cash handling procedures.
Utilize prescribed cash handling procedures to accurately charge customers, create forecast and revenue reports and write correspondence.
Ensure station and table set up are completed and performed various side duties as assigned
Company
Mandarin Oriental Macau
Position
Waitress – Cashier – Hostess – Receptionist
Address
Avenida Dr Sun Yat Sen, Nape, Macau
Duration
December 1999 - September 2005
Job Description
Provide warm and friendly welcome, leading guests and seating them at the table.
Handle table reservations and effectively control the flow of guests.
Answer telephone enquiries and reservations.
Serve food and beverage items to guests in a friendly, enthusiastic, professional and timely manner when necessary.
Ensure adherence to service standards and operating procedures established.
Ensure excellent customer experience and service to maximize revenue.
Company
Royal Hotel
Position
Bar Waitress
Address
2-4 Estrada da Vitoria, Macau
Duration
March 1999-June 1999
Job Description
Take orders for and serve all food and beverage requests, using suggestive selling techniques.
Clear tables during service, control guest checks and secure proper payment using prescribed cash handling procedures.
Utilize prescribed cash handling procedures to accurately charge customers, create forecast and revenue reports and write correspondence.
Ensure station and table set up are completed and performed various side duties as assigned.
Company
Patio Das Cantigas Bar
Position
Bar Maid
Address
Ilha, Da Taipa Macau
Duration
June 1999 – November 1999
Job Description
Responsible for the service of beverages to the guests in a friendly and courteous manner in all the restaurants or bars.
Provide efficient, expedient and courteous service to the guests leading to total guest and company satisfaction.
Responsible for the cleanliness, maintenance and upkeep of all equipment, furniture, stations and property.
To check all glasses, crockery and other items needed before putting them in use.
Ensure that all items required for the set-up of each table are clean, unspotted and
in place.
Familiar with all menu items, their preparation and service procedure.
To make sure that all beverages are according to menu and list specifications, properly presented and be of correct temperatures before being served.
To carry out all side jobs as assigned to all Service Stewards on a fair basis.
SKILLS
Hardworking, professional and value integrity at work
Good verbal communication skills.
Able to effectively deal with internal and external customers.
Fluent in English and have knowledge in conversing in Cantonese and Mandarin
TRAININGS AND ACHIEVEMENTS
Legendary Quality Experience February 2001
Embassy Bar Food & Beverages Cross Training June 1-30 2002
Food & Beverages Cross Training, Naam Thai Restaurant March-June 2003
Food & Beverages Knowledge March 2004
Safe Steps Training (ESCOLAB) October 14, 2004
Language Training (Mandarin, Cantonese, Japanese) January-October 2005
Pasta Training January 19, 2004
Increasing F&B Sales Training January 29, 2004
The Art of Food & Wine Matching January 28, 2004
Increasing F&B Sales Module 2 February 17, 2004
Selling by Suggestion February 18, 2004
Handling Objection March 29, 2004
High Profit Items April 22, 2004
Richey Survey February 2005
Guest Satisfaction Survey (GSS) March 2005
Employee Satisfaction Survey(ESS) April 2005
Meeting Planner Satisfaction Survey May 2005
Hostess Duties June 2005
Cashier Duties July 2005
FOOD AND BEVERAGES SEMINARS
Vietnamese Promotion June 2002
Thailand Promotion August 2003
Italian Promotion October 2003
Australian Promotion July 2004
Japanese Promotion November 2004
French Promotion May 2005
Cantonese Promotion July 2005
Portuguese Promotion August 2005
AWARDS
Honesty Awards March 2005
Upselling Winner January 2001-September 25, 2002
Moments of Delight July 1 - September 19, 2002
Guest Recognition Program July 9, 2002
The Best Employee of the Quarter (2nd Quarter) May 21, 2003
The Best Employee of the Quarter June 25, 2003
The Best Employee of the 3rdQuarter September 9- 30, 2003
Moments of Delight September 5, 2003
ECOLAB(Safe steps training), Galaxy Macau July 2011
Supervisory skills training), Galaxy Macau August 2011
CHARACTER REFERENCES
Mr. David J. Perrot
Director of Food and Beverages (MOHG)
Mr.Jason Nandwani
Vice President Gaming Galaxy Macau
Mr. Lewis Sam
Executive Director of Food and Beverage
Ms. Alicia Too
Director of Rooms and Division
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