acrj8y@r.postjobfree.com Macau Macau 853-********

PERSONAL INFORMATION

Date of Birth

December 10, 1980

Place of birth

Sta. Rita Guagua, Pampanga

Gender

Female

Nationality

Filipino

Religion

Roman Catholic

Height

5’1”

OBJECTIVES

To deliver my duties to the fullest satisfaction of the superiors and subordinates and to reach responsible position in future, work for the betterment of the company in any circumstances.

EDUCATION

Angeles University Foundation

1997 - 2001

Hotel and Restaurant Management

EXPERIENCES

Company

Galaxy Macau

Position

VIP Club Gaming Team Leader

Address

Estrada da Baia de Nossa Senhora da Esperanca, COTAI, Macau

Duration

May 2011 – Present

Job Description

Responsible for directly coaching service agents, bartenders, attendants.

Manage the daily operations of the outlets in order to meet and exceed customers’ needs and business requirements.

Ensure adherence to service standards and operating procedures established.

Ensure excellent customer experience and service to maximize revenue.

Utilize prescribed cash handling procedures to accurately charge customers, create forecast and revenue reports and write correspondence.

Provide direct service to customers as needed, including but not limited to serving tables, bussing, seating guests, bartendering and general clerical/cashier duties.

Company

Star World Hotel

Position

Service Agent

Address

Avenida da Amizade, Macau

Duration

September 2005 – May 2011

Job Description

Take orders for and serve all food and beverage requests, using suggestive selling techniques.

Clear tables during service, control guest checks and secure proper payment using prescribed cash handling procedures.

Utilize prescribed cash handling procedures to accurately charge customers, create forecast and revenue reports and write correspondence.

Ensure station and table set up are completed and performed various side duties as assigned

Company

Mandarin Oriental Macau

Position

Waitress – Cashier – Hostess – Receptionist

Address

Avenida Dr Sun Yat Sen, Nape, Macau

Duration

December 1999 - September 2005

Job Description

Provide warm and friendly welcome, leading guests and seating them at the table.

Handle table reservations and effectively control the flow of guests.

Answer telephone enquiries and reservations.

Serve food and beverage items to guests in a friendly, enthusiastic, professional and timely manner when necessary.

Ensure adherence to service standards and operating procedures established.

Ensure excellent customer experience and service to maximize revenue.

Company

Royal Hotel

Position

Bar Waitress

Address

2-4 Estrada da Vitoria, Macau

Duration

March 1999-June 1999

Job Description

Take orders for and serve all food and beverage requests, using suggestive selling techniques.

Clear tables during service, control guest checks and secure proper payment using prescribed cash handling procedures.

Utilize prescribed cash handling procedures to accurately charge customers, create forecast and revenue reports and write correspondence.

Ensure station and table set up are completed and performed various side duties as assigned.

Company

Patio Das Cantigas Bar

Position

Bar Maid

Address

Ilha, Da Taipa Macau

Duration

June 1999 – November 1999

Job Description

Responsible for the service of beverages to the guests in a friendly and courteous manner in all the restaurants or bars.

Provide efficient, expedient and courteous service to the guests leading to total guest and company satisfaction.

Responsible for the cleanliness, maintenance and upkeep of all equipment, furniture, stations and property.

To check all glasses, crockery and other items needed before putting them in use.

Ensure that all items required for the set-up of each table are clean, unspotted and

in place.

Familiar with all menu items, their preparation and service procedure.

To make sure that all beverages are according to menu and list specifications, properly presented and be of correct temperatures before being served.

To carry out all side jobs as assigned to all Service Stewards on a fair basis.

SKILLS

Hardworking, professional and value integrity at work

Good verbal communication skills.

Able to effectively deal with internal and external customers.

Fluent in English and have knowledge in conversing in Cantonese and Mandarin

TRAININGS AND ACHIEVEMENTS

Legendary Quality Experience February 2001

Embassy Bar Food & Beverages Cross Training June 1-30 2002

Food & Beverages Cross Training, Naam Thai Restaurant March-June 2003

Food & Beverages Knowledge March 2004

Safe Steps Training (ESCOLAB) October 14, 2004

Language Training (Mandarin, Cantonese, Japanese) January-October 2005

Pasta Training January 19, 2004

Increasing F&B Sales Training January 29, 2004

The Art of Food & Wine Matching January 28, 2004

Increasing F&B Sales Module 2 February 17, 2004

Selling by Suggestion February 18, 2004

Handling Objection March 29, 2004

High Profit Items April 22, 2004

Richey Survey February 2005

Guest Satisfaction Survey (GSS) March 2005

Employee Satisfaction Survey(ESS) April 2005

Meeting Planner Satisfaction Survey May 2005

Hostess Duties June 2005

Cashier Duties July 2005

FOOD AND BEVERAGES SEMINARS

Vietnamese Promotion June 2002

Thailand Promotion August 2003

Italian Promotion October 2003

Australian Promotion July 2004

Japanese Promotion November 2004

French Promotion May 2005

Cantonese Promotion July 2005

Portuguese Promotion August 2005

AWARDS

Honesty Awards March 2005

Upselling Winner January 2001-September 25, 2002

Moments of Delight July 1 - September 19, 2002

Guest Recognition Program July 9, 2002

The Best Employee of the Quarter (2nd Quarter) May 21, 2003

The Best Employee of the Quarter June 25, 2003

The Best Employee of the 3rdQuarter September 9- 30, 2003

Moments of Delight September 5, 2003

ECOLAB(Safe steps training), Galaxy Macau July 2011

Supervisory skills training), Galaxy Macau August 2011

CHARACTER REFERENCES

Mr. David J. Perrot

Director of Food and Beverages (MOHG)

Mr.Jason Nandwani

Vice President Gaming Galaxy Macau

Mr. Lewis Sam

Executive Director of Food and Beverage

Ms. Alicia Too

Director of Rooms and Division

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