John A. Gosselin, APMC, CMC, MBA

Summary:

As a seasoned IT professional with a Customer focused agenda, these skills and experiences pull together an extremely well rounded approach to improving, building, and sustaining greater quality business practices. A well versatile, passionate contributor, capable of filling many organizational roles and responsibilities – quick to ramp up, requires minimal management assistance. Successful in handling engagements with 1-120+ stakeholders, new products, development, integrations, upgrading, and process re-design with budgets up to

$55 million. Strategic thinker and influencer, able to provide thoughtful leadership, good business understanding, and strong communication skills to maintain unity of vision, purpose, and team alignment with strategy. Having exceptional communication skills, with the ability to summarize complex issues with clarity and concision. Also, adept at team building skills, and success dealing with all levels of a Company’s organization. Project management skills in planning, analysis, design, implementation, documentation, testing, lesson’s learned, and closeout. Experience in many industries: Insurance, Banking, Finance, Software & Hardware Development, Healthcare, IT Hosting & Management, Technology Consulting Services, etc. A passion for Business Development and Information Technology, and experienced in full life cycle management.

v Corporate Standards, Policies & Procedures, Info-mapping, and Documentation v Strategic Risk and Disaster Recovery Planning, Documentation, and Implementation v Technical Project Management – versatile in Full Life Cycles and Methodologies v Financial Management, Accounting, Bonding, Securities, and Gold Book Reporting v Business Development, from Start-up Funding to Growth and Acquisitions v Business Management, from contributor, manager, director and owner/operator v Risk Analysis/Mitigation, full cycle

v Disaster Recovery Testing, Documentation, Policies, Procedures, and Training v Conflict resolution, team building, and ownership mapping v Change Management, full cycle

v Client Services, Vendor, and Contractual Management, full cycle v In-depth Project/Program Staffing, Mentoring and Cross Matrixes of Team Building skills v Info Mapping (IM) Technical Writing, Customer Usage & Technical Usage Documentation, Planning, & Process Mapping

v Excellent written, verbal and presentation skills with knowledge in many related applications v Established Service Level Agreement (SLA) management and client relations v Proficient in many Microsoft and Apple products, especially: MS-Project, MS-Project Server, MS- Office Server, MS Office Professional, MS-Sharepoint Server, MS Exchange, MS Outlook, PeopleSoft, Hyperion, Siebel, Kronos, Lawson, Primavera, HRIS, Business Objects, WebSphere, BPM, WebLogic, NetObject, Portfolio, SFA, CRM, SAP, SCRUM, Agile, SDLC, Waterfall, Spiral, and ERP. Also, Clarity, Sales Force Automation, Project Primer, and Remedy. Senior Business & Technical Consultant & Project Manager Diamond Sharp Automation Services

P.O. Box 3128

Brewer, Maine 04412-3128

United States of America

acrj4p@r.postjobfree.com or acrj4p@r.postjobfree.com

http://www.linkedin.com/in/jagosselin

207-***-**** (mobile)

207-***-**** (office)

http://www.diamond-sharp-domains.com

John A. Gosselin, APMC, CMC, MBA

Experience :

Independent Senior Consul tant & Senior Proj ect Manager Diamond Sharp Automat ion Servi ce January 2002 - Present • Brewer, ME Managed all aspects of the Internet Hosting, WEB Site Designing, and over-all client-based IT Consulting Services. Contracts included building and supporting Internet, WEB, Intra-Net, Portal and other client specific solutions utilizing Microsoft's 2003 Enterprise Servers, Active Directory, Linux Servers, and remote Data center facilities. Instrumental in created processes, procedures, disaster recovery planning, the designing and implementation of LAN/WAN projects, supporting and working with clients in implementing projects to specifications.

v Senior Business & Technical Consultant Focused in Project/Program Management v Organized and delivered projects on schedule, in budget, and as specified, meeting the expanding needs of client and the business utilizing Six Sigma and LEAN principles for improvement. v Manage the planning, scheduling, scope creation, budgeting, and change control phases on any project.

v Maintain project budgets and reporting on variances as appropriate. v Lead cross-functional teams in various matrices based environments for the purpose of project delivery.

v Managed expectations and communicated measurable progress to Sponsor and key business Stakeholders at multiple levels of the organization. Proj ects :

Prometheus, Inc.: Consultant - LAN/WAN & POS design, installation and maintenance. WEB Site, Social Media Site, design and maintenance, and Digital Signage, Phone, Cable, DSL Internet, Television and Audio/Video presentation support.

All Saints Catholic School: Director of Technology - Project managed the entire setup of the school’s two campuses, six churches, and two parish offices - everything from the phone systems installation to Fiber Optic Backbone, which was part of the University of Maine Wide Area Network. Taught 220 students 14 courses a week for grades K-8th. Managed all databases, networks, user accounts, all hardware, software, for staff and students. Participated in the State’s Laptop System for 6th, 7th & 8th grade student MACbooks. Liberty Mutual Insurance Group: Consultant - Senior Hosting Technical Project Manager - managing Corporate Hosting Projects of all sizes and diversity including new, re-purposed, and upgraded systems in varying technologies and architectures. AIX, Linux, Windows, VMWare and Mainframe Systems in: Design, Development, Pre-Production, Production, Test, Performance and Disaster Recovery Stages, are just a sample of the depth of Projects assigned.

Thin Display Technology Co.: Project Manager - WAN, LAN & WEB Design, e-Commerce, CRM, & Office Projects.

DSEI, Inc.: Project Manager - Managed Corporate Hosting Projects of all sizes and diversity including new, re-purposed, and upgraded systems in varying technologies and architectures. AIX, Linux, Windows, VMWare and Mainframe Systems in Production, Stage, Test, Performance. Liberty Mutual Group: Senior Project Manager - Large migration of 2000+ cluster servers to IBM blade servers, hosting front-end live WEB Claims Sites. Utilized many resources like: MS-Project Server, SharePoint Server, WebSphere, and Enterprise WAN, LAN & VPN applications. Managed 13 large Corporate Hosting Projects of all sizes and diversity including new, re-purposed, and upgraded systems in varying technologies and John A. Gosselin, APMC, CMC, MBA

architectures. AIX, Linux, Windows, VMWare and Mainframe Systems in Production, Stage, Test, Performance and Disaster Recovery are just a sample of the depth of Projects all utilizing robotic remote data storage servers. Direct Capital, Inc.: Consultant - Sales Force Automation & Sales Operations Process Improvement, Piloting & Documentation of new sales processes & procedures, and rollout/training, and desktop enhancements for Sales & Customer Relations Management upgrade projects. Audio Video Design, Inc.: Consultant - Start-up Audio, Video, and Designs - Sales Operations Policies

& Procedures, CRM, Sales Reporting, Sales Order & Tracking, Business Process Improvement, etc. New England Financial, Inc.: Consultant - People Soft Payroll & Human Resources roll-out Project with Desktop Integration and SAP enhancements.

Northern Energy & Equipment: Consultant – Virtual Private Networking, Full General Ledger and Accounting, Inventory Management, Security Surveillance, CRM System installation and maintenance. iPOP, Inc.: Consultant - Start-up Entertainment Provider - designed & setup Virtual Private Network

(VPN), Customer Relations Management (CRM), PBX/Phones, Win2003 Ent. Server, Active Directory

(AD), DHCP/DNS System Components, Domain Hosting, WEB Sites, etc. Acadia Distribution & Sales, Inc.: Project Manager - IT Process Improvement & Operational Excellence Project, Web migration, Operations improvement projects. Designed & setup Virtual Private Network (VPN), Customer Relations Management (CRM), PBX/Phones, and Win2003 Ent. Server, Active Directory (AD), DHCP/DNS System Components, Domain Hosting, WEB Sites, etc. Director of Data Center Operat ions

Inforoni cs, Inc . July 2001 - Apri l 2002 • Li t t leton, MA Directed 5 remote data centers, which the Company was responsible for hosting Custom WEB & Internet E-Commerce sites. Supervised and Directed 6 departments which included the Network Operations Center, Production, Content, Project Management departments for the Operation’s Division, and all Data Center Operations. Worked closely with a cross functional teams to provide superior customer support and satisfaction. Provided technical expertise for Sales Support calls on new potential Partnership companies. v Saved 47% in costs in negotiations with a new 3-year data center contract. v Created 3 shifts for 24x7 NOC Call Center & Technical Support Services v Created Disaster Recovery Processes, Procedures, Documentation, Training and Rollout. v Managed the Data Center Migration of the largest customer hosted - getting over a million hits a day, with only 4 hours down-time saving close to $500k in expenses to the client. Sr. Process Improvement Manager –Network Operat ion NaviSi te, Inc . October 1999 - March 2001 • Andover, MA Managed projects that integrated the Network Operations Center (NOC) and other internal departments including Engineering, Networking, Operations, Sales, and Facilities departments as well as Remote Offices. Created Disaster Recovery Processes, Procedures, Documentation, Training and Rollout. Sr. Business Analysis for Strategi c Accounts – Pre-Sales Responsible for rescuing a failing project for a major sister company account – iCast. v Successfully turned the $7.5 million dollar project around and became the initial contact with the customer.

v Worked closely with internal, external customer, and vendor teams to successfully coordinate the efforts John A. Gosselin, APMC, CMC, MBA

of bring this large integration project on-line with over 500 systems and close to a million WEB hits a day.

v This project included the migration of live systems from 3 data centers into one new location, minimizing the downtime of the sites.

v This multimedia, live production, entertainment conglomerate went live on-time and on budget with minimal downtime to the customers and it became the most stable site in the data center for the remainder of their existence.

Sr. Migrat ion Manager for Strategi c Accounts

Coordinated the completion of the Minuteman Facilities included a 150,000 s.f. class-A data center, and 150,000 s.f. of new office space. Managed the Corporate move to the new facilities and worked closely with customers of the larger strategic accounts to prepare them to move from the old data center to the new data center with backup disaster recovery plans.

Director of Proj ect Planning & Management - IT Engineering Division Harvard Pi lgrim Heal th Care, Inc . March 1998 - August 1999 • Lexington, MA Director of the Project Planning & Engineering Management Department (a newly created department) Managed medium to large system integration projects through out the HPHC locations and pharmacies. v During my leadership the department grew from 4 project managers to 14 and increased the volume to a

$22 million dollar portfolio of engineering integration projects Sr. Manager - Program Management Of f i ce (PMO)

v Teamed with 11 Senior Project Managers to mentor and act as a resource for the Tier 1 & Year 2000 projects in the Information Technology Division.

v Worked with other Program Managers to create the PMO’s Operating Standards Book for Programs and Projects, setting up a Project Review Board and a Technical Review Board to increase the operational efficiency of the projects while holding costs in line with budgets. Sr. Manager of LAN Operat ions

v Managed LAN Operations for 167 Local Area Network Servers in 17 locations in 5 States. Created Disaster Recovery Processes, Procedures, and Documentation. Director of M.I.S. Department

Thinking Machines Corp., Inc . Apri l 1996 - January 1998 • Burl ington, MA Designed and built a completely new Computer Center with a newly designed 100/10Mbs Ethernet Network. Primary person responsible for the coordination and completion of their corporate move from their Bedford campus to their Burlington facility working with architects, contractors, movers, landlords, and staff in completing the corporate move on time. v Consolidated systems and data center space resulting in a 900% reduction in size. Directed the transition from internal date center to outsourced function

Manager for Spec ial Proj ects & Disaster Recovery v Managed Special Projects for M.I.S. Including MAC to PC Conversions, Company Wide Printer John A. Gosselin, APMC, CMC, MBA

Replacements, Sales Force Automation, PC/NT Local Area Network Design and Implementation, and PC Remote Access. Created Disaster Recovery Processes, Procedures, Documentation, and Training. Sr. Techni cal Manager & Consul tant

Connect ions Internat ional February 1991 - Apri l 1997 • Atkinson, NH Sr. Technical Manager & Consultant: on various Independent Consulting Contracts (from 3-15 months long each). All assignments were for System Integration, Migration, Design and/or New Installations utilizing MS-Windows NT, Novell Netware, Unix, Desktop PC/MAC Integration. Designed and managed new Computer Center Build outs, and several Corporate Moves. Included at times, Q.A. Testing, Documentation, Training, and Certification Testing. Clients: Thinking Machines, Information Access, Avicenna Systems, Boston Technology, Xerox-XAIT, New England Business Services, Fidelity Investments, Proteon, NEC Technologies, and many more. Fully Bonded, by Fidelity Investments (twice in 8 years).

Sr. Techni cal Manager & Consul tant – Integrat ions Coopers & Lybrand Consul t ing August 1989-February 1991• Londonderry, NH Evaluated, Proposed, Designed, Implemented, Supported and Trained Clients on new PC/Networking solutions and installations. Also taught Consulting & Project Management Methodologies, as well as various PC & Custom Applications.

PC Hardware & Support Servi ces Manager – Worldwide Sheraton Corporat ion World H.Q. March 1986-January 1989•Boston, MA Manager of all Personal Computers, PC Hardware and Software, PC Standards, PC Help Desk, Vendor Relations & Purchasing Policy Authority for Sheraton World Wide. Created New Policies, Procedures, Support Services, Corporate Standards, etc. Corporate Wide. Educat ion:

Boston University Mgmt. Development Program

Certification

Advanced Project Management Professional Certification 1998 – 1999

Canterbury Christ Church University College

Master's Degree

Master of Business Administration & Finance

1994 – 1996

Husson College School of Business

Bachelor's Degree

Management Accounting & Information Systems

1983 – 1987 (Transferred to Canterbury)

John A. Gosselin, APMC, CMC, MBA

Cert i f i cat ions :

Certification – Certified Management Consultant (CMC) International Council of Management Consultant Institutes June 1999 to Present

Advanced Project Management Professional Certification (APMP) 1998 – 1999

PMI’s Project Management Professional (PMP)® Certification 1997 – Present (In Progress)

Interest :

Sailing, Flying, Traveling (especially Cruising), Family & Friends, Technology, Self-Employment, Golf, Food/Cooking, Inventor, Smart Home Technology, Charities, Church Ministries, Gardening, and a collector of rare Scotch.

Groups and Assoc iat ions :

United Way, Red Cross, Light-of-Ages, Catholic Charities, St. Jude Society, The Kerzner Approach to Best Practices (APMC), Nutfield Networking Group, N.E. IT Managers Association, Life Time Member of Limited Partners, Life Time Member of the St. Jude's Society, UCC Ministries. John A. Gosselin, APMC, CMC, MBA

Ski l l s :

• Disaster Recovery

• Project Management

• Risk Management

• Program Management, Project Management Office (PMO), Information Tech. (IT), Engineering

• Vice President, Director, Departmental Manager, Entrepreneur, and Business & Technical Consultant

• Corporate Standards, Policies & Procedures, Strategic Risk and Disaster Recovery Planning

• MS-Win NT- 2003 Servers, Desktops, Laptops, XP, ME, Novell Netware Servers, IBM AS/400, IBM Sys. 38

• In-depth Project/Program Staffing, Mentoring and Cross Matrixes of Team Building skills

• Corporate Data Centers Designs, Operations, Infrastructure Migrations and Corporate Moves

• TCP/IP, IPX/SPX, HTTP, FTP, IPSEC, DCHP, Internet, WEB, Intra-nets, Portals, SMTP, POP, DNS

• Virtual Data Storage with SANS, Filers, Arrays, and Multi-Tiered Solutions

• MS-Word, Excel, Power Point, Access, Viso, Project, Outlook, Frt. Page, Lotus Notes, Eudora

• SDLC, ITIL, CMMI, Spiral, Waterfall, Agile, SCRUM, RUP, Adaptive, & Ten-Step, & PMO Best Practices

• Various PC Tools, Norton System Utilities, LapLink, Networking, LAN/WAN, & Communications

• Home Automation, Security, Cameras, Sound Systems

• Staffing, Mentoring, Cross Matrixes, Team Building & Resolution, Recruit, Hire, Fire, Review, & PIPs

• Info Mapping (IM) Technical Writing, Customer Doc., Technical Doc., Planning, & Process Mapping

• Firewall, VPN, MUVPN, RUVPN, DVCP, PPTP, SDLC, SSH, PBX, ICS, Voicemail, Centrix, & ACD

• HP Openview, NetCool, Remedy, ISM, LANDesk, PeopleSoft, BMC Patrol, Solomon, Lawson

• Network Operation Centers (NOC) Mgmt. & Process Improvements - with 24 7x365 escalation support

• Datacenter Design, Network Operations Center Ops.

• WEBSphere, WEBLogic, SaaS, Web/Internet architecture, smart clients,& servers

• Excellent written, verbal and presentation skills

• Success in managing disparate int. & external networks

• Project/Program Management Office, Diverse Portfolios ($35+ m) of Directives, Plans, Budgets

• Ability to successfully handle multiple tasks

• LDAP, SMTP, ESMTP, TCP/IP, POP3, FTP, and NNTP

• Established Service Level Agreement (SLA) for clients

• Supported WINS, DHCP, and DNS

• Personal Computers (PC), Laptops, MACs, PDAs, & Wi

• Active Directory, Exchange 2000/2003, SQL and IIS

Contact this candidate