Customer Service Security

Darren Hines, CSM

Protective Security Professional/ Administration

Rocky Mount, NC 27803

acrj3p@r.postjobfree.com - 201-***-****

Protective Security Professional with a Public Trust Clearance offering eight years of supervisory experience and more than eighteen years providing protective service expertise, leadership, risk management, and strategic planning. Extensively trained in defensive tactics and conflict resolution. Supervised and trained 100+ personnel in security procedures, safety, communications, and canvassing. Career is supported by various certifications and in specialized training.

WORK EXPERIENCE

Global Security Watch Officer

TigerSwan, Inc. - Apex, NC - January 2015 to Present Monitor the overall status and threat levels across the globe. Assess global events and their impact to employees, facilities, business operations and reputation. Monitor and track business travelers, international assignees, and senior executives. Provide immediate guidance and assistance during emergency situations. Support security and crisis communication requirements. Assist in the successful coordination with external organizations as to security, emergency preparedness, emergency response, communications and training and exercises. Prepare situation reports and maintain administrative requirements associated with role and responsibilities. Maintain employee work schedules. Perform community security assessments and analysis. Protective Security Officer/ Parking and Credentialing Officer BCSI Security/ Frontline Security Services - Durham, NC - March 2011 to January 2015 Verify that staff and visitors have proper credentials upon entering the federal property. Process all employee, contractor and visitor badge and photo requests. Add or remove access levels based on authorized approvals .Verify I-9 paperwork and process information into government database. Respond to all calls, emails and online badging requests for damaged badges, reissue of badges and deactivations.Perform foot and mobile patrols. Control Room Operations Supervisor-Provide primary and secondary support of Security and Fire Alarm Monitoring Systems, Emergency monitoring, and routine dispatching of security personnel. Dispatch and coordinate response to security incidents.Operate and monitor computer workstation software, CCTV and emergency systems; administer and maintain access control systems and databases. Chief Shop Steward- Initiate grievances to management and mediate officer disputes. Provide guidance and direction to union members.Conduct investigations of employee grievances, complaints, disputes and inquiries and write reports on findings. Ensure management's adherence to the disciplinary actions process and assure proper documentation and employee communication.

Insurance Broker-Health

Independent - Rocky Mount, NC - January 2009 to January 2015 Perform administrative tasks, such as maintaining records and handling policy renewals. Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including medical, supplemental and dental insurance. Interview prospective clients to obtain data about their financial needs, the physical condition of the person to be insured, and to discuss any existing coverage. Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries. Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients. Customize insurance programs to suit individual customers, often covering a variety of risks. Explain features, advantages and disadvantages of various policies to promote sale of insurance plans. Armed Driver/Messenger

Garda Cash Logistics - Durham, NC - September 2010 to April 2011 Protect and transport coins, currency, and other valuables to banks, retail stores and other individual clients. Issue and receive receipts of confirmation from customers to verify transfer of valuables. Provide customer service to clients. Service ATM machines by replacing and replenishing predetermined limits. Prepare records related to vehicle operations and deliveries. Perform basic vehicle maintenance checking fluid levels, tire pressure and ensure that the lights and markers are in proper working condition. Lift and move up to and above 50+ pounds of coins and currency. Prepare delivery itinerary in order to make timely shipments and deliveries. Tactical Officer/ Sergeant

Special Response Corporation - Hunt Valley, MD - October 1999 to October 2010 Supervised a team of security personnel in their daily operation and discipline. Protect client's property without violating the rights of the picketers. Inspect identification of employees and visitors to the facility. Issue statements, record activity violations, gather evidence, and complete incident reports. Serve on the protection team in a support capacity on protective assignments for executive. Provide safe and secure ground transportation for company officers.

Corporate Security Representative

Fidelity Investments - Durham, NC - October 2006 to January 2009 Monitor building operations, Lenel integrated access control and CCTV systems. Perform effective protection measures to insure the security of the Executives, Employees, and Large Events. Respond to alarms that may interrupt business operations and compromise company assets and employees. Provide onsite initial assessments for conference bridges. Provide initial medical assistance (First Responder CPR/AED and First Aid,) to employees and visitors. Coordinate Floor Warden recruiting and training program. Initiates and assign monthly alarm and emergency phone testing of all buildings. Product Consultant

Metro Honda - Jersey City, NJ - June 2005 to July 2006 Demonstrate and sell new or used automobiles, trucks, and vans on premises of vehicle sales establishment. Explain features and demonstrate operation of car in showroom or on the road. Suggest optional equipment for customer to purchase. Compute and quote sales price, including tax, trade-in allowance, license fee, and discount, and requirements for financing payment of vehicle on credit. Perform follow-up calls to customers to address any questions or concerns. Handle Internet sales calls to provide additional information and to schedule appointments with sale team.

Nuclear Officer /Custom Protection Officer (Armed) The Wackenhut Corporation - Forked River, NJ - July 2003 to September 2004 Protect nuclear installation, materials, and documents against illegal acts of sabotage, riot, and espionage. Patrol area on foot or automobile to detect and prevent unauthorized activities using weapons or physical force as necessary. Search vehicles for contraband and explosives. Escort hazardous material movements. Search personnel using a hand held scanner, metal detectors, explosives detectors, and x-ray machines. Perform response team drills, and firearms training. Guard and escort detained prisoners for government agency. Area Security Supervisor/ Road Supervisor

Viking Security - Newark, NJ - February 2001 to July 2003 Supervise and conduct inspections of approximately 70 officers and posts at more than 20 locations within my assigned area. Conduct on-the-job-training for new security officers. Quality control of all post and post assignments. Serve as first responder in emergencies, security matters, and provide effective on-the-spot decisions. Convey security conditions of each site visited to central dispatch. Inspect, verify, and collect officer patrol reports and logs. Determine resources and security assessments for client sites.Process payroll and time sheets of the employees.

EDUCATION

Criminal Justice- Terrorism and National Security Management Kaplan University - Davenport, IA

2003 to 2004

FAA- Air Traffic Control Specialist

Naval Air Technical Training Center - Millington, TN 1990 to 1991

SKILLS

CPR/AED & First Aid (10+ years), Microsoft Office- Excel, Word, PowerPoint (10+ years), Card &Credential Management(badging/Cross-match/I-9, EPECS) (9 years), Physical Access Control Systems-(Lenel, C Cure 9000) (9 years), Customer Service and Support (10+ years), Report Writing (10+ years), Surveillance

(Covert/ Overt) (10+ years), Training and Development (10+ years), Corporate Security (9 years), Inventory Management (4 years), Sales and Marketing (9 years), Shipping & Receiving (6 years), Business Continuity Planning (8 years)

CERTIFICATIONS

Employee Occupational Safety and Health

January 2015 to Present

10 Hour

Safety and Health Committee/Team Member

February 2015 to Present

32 Hour

Certified Security Manager

September 2014 to September 2015

Private Security Professionals of America (PSPA)

ADDITIONAL INFORMATION

US NAVY VETERAN; N.C.Public Trust Security Clearance; Human Resources Specialist; Social Security Administration- HSPD-12 Train the Trainer & Sponsor/Issuer Certified; Master Certificate in Business Management; FEMA Emergency Management Institute- Intro to Incident Command System,Emergency Planning, and Principles of Emergency Management.

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