Megen A. Servin acrj3c@r.postjobfree.com

**** *. ***** ****** (h) -480-***-****

Mesa, Arizona 85203 (c ) -480-***-****

QUALIFICATIONS SUMMARY

• Performance driven manager with proven track record of exceeding goals and objectives.

• Relationship development commitment has consistently built a solid client base resulting in increased revenues.

• Comprehensive knowledge of and experience in customer service, products, compliance standards, employee development, supervision and scheduling.

PROFESSIONAL EXPERIENCE

Paradies Shops-Sky Harbor Airport June 2015-Current

*Customer service representative/ Human resources

Providing First Class Customer Service at all times. Setting schedules for twelve retail stores, three terminals, four zones, manages, bookkeepers, stockers and sales associates. Conducting open/close procedures, auditing cash drawers, daily reports and deposits. By having complete versatility to actively be a part of a team to make the businesses successful. Ability to adapt to unexpected changes in business needs. I believe in always going the extra, EXTRA mile to give the service that I would like to receive. The end of the day question is “Did I do my best today?”

Auction systems and Appraisals Sept. 2014-April 2015

*Serving in the Bistro. Cash handling, in a fast paced environment and keeping up with the cleaning and stocking of supplies. Leave the area cleaner than I found it.*Shipping out auction items to customers.

Merrell Outlet Store-Outdoor shoes and apparel March 2013-July 2014

Store Manager

* Outstanding customer service

*Opened brand new retail outlet store. Made sure store was stocked at all times.

* Maintained schedules to be fully staffed at all times.

* Conducted reports daily, weekly, monthly and sometimes hourly.

* Updated the ongoing changes in presentation to the store as well as all price changes.

Hi Health quality health foods and nutritional supplements. Nov 2008- April 2013

Store Manager

• Scheduling of staff., control of shipping /receiving. Maintaining and updating ongoing changes in presentations.

• Evaluated staff, performed employee training and maintained weekly summary coaching.

• Established long customer relationships by educating customers on nutrition and finding solutions for each of their individual needs.

Washington Mutual Bank April 2006-Aug 2008

Personal Financial Representative

. Cash vault supervisor

• Opened new accounts and increased business with product add-ons.

• Increased business through networking and establishing strong client relationships.

• Maximized customer satisfaction by educating customers on products available.

EDUCATION AND TRAINING

• Harper Community College 1 year Communications 1984 - 1985

• Elgin Community College 2 year Business Administration 1982 – 1984

• Various classes and training in banking and management.

REFERENCES

Mike Manygoats Civil Engineer / Tri-Athlete Tempe Az. 7 yrs. 480-***-****

John Kitonga Registered Nurse Mesa Az. 15 yrs. 480-***-****

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