Customer Service Administrative Assistant
Resume:
Shelly Nicole Norton
Marietta, GA 30066
acrj2z@r.postjobfree.com
SUMMARY OF QUALIFICATIONS:
Accounting
Bookkeeping - yearly reports for courts
Office administration
Customer service
Cash handling skills
Excellent organizational skills
Office Equipment Knowledge
Accounts Payable
Computer Proficiency:
Advanced knowledge of Microsoft Office Suite: Excel, PowerPoint, Word, and Outlook.
Experience:
Loan Office/Administrative Assistant to the Vice President
August 1, 2013- July 31, 2015 Etowah Valley Federal CU Cartersville, GA
When first hired on I was solely an Administrative Assistant to the Vice President. Shortly thereafter, I was put into Lending as well as the Administrative Assistant. I interview and disburse loans to members, verify income and address history, audit credit reports to make sure that I can approve their loan, disburse payments to automobile dealers, release titles, file for our lien on titles, track automobile insurance for our secured collateral loans, send out soliciting letters to our members, and collect on past due loans. The administrative part, I pay monthly bills, create spreadsheets, send out letters for the Vice President, manage IRA’s, renew and open Certificate of Deposits, manage monthly investment payments, manage bankruptcy payments, setup monthly meetings, and any other duties that the Vice President needs to me do.
Part-Time Deli Clerk/Customer Service Desk
October 27, 2012- August 27, 2013 Publix Supermarkets Acworth, GA
I started out as a cashier at this location. I handled the operations of checking customers out, bagging their groceries, and assisting them to their car. Eventually, I ended up in the deli where I handled food requests, such as, sliced meats, hot foods, and sub sandwiches. Followed strict food safety requirements and made sure that everything was stocked and in date. Customer service was my main priority in this job.
Administrative Assistant of Service and Operations
July 2007 – Sept. 2009 United Retail Service (URS)* Kennesaw, GA
*Sub-contractor for The Home Depot
I was a part of a three-member team that managed resets and other jobs being performed in Home Depot by our company. Tasks included: creating and maintaining Excel reports, creating PowerPoint presentations for meetings and catalogs; performed daily maintenance logs for the expenses of the managers; made flight arrangements for upper management; prepared new hire packages and paperwork that had to be shipped out to the District Manager that hired the employee, and assisted the Vice President of the company with financial reports and other administrative tasks.
Customer Service Representative/Teller
Oct. 2005 – May 2007 Georgia’s Own Credit Union Marietta, GA
Made payments, deposits and withdrawals to members’ accounts; opened and closed accounts; balanced and maintained a cash drawer of at least $10,000 daily; handled daily sign-off reports; and assisted members with account questions/concerns. Served as the fill-in Head Teller, which involved, balancing the vault and disbursing money to other tellers.
Customer Service Manager
June 2003 – Aug. 2005 Lowe’s Home Improvement Store Marietta, GA
Managed more than 15 cashiers, handled customer complaints, balanced the vault and cashier tills on a daily basis, disbursed money to cashiers when needed, opened and closed all registers, assisted the Manager on Duty with extra tasks as needed, created weekly schedules for the cashiers, and ensured all daily paperwork was printed and filed.
Education:
Studied an Associate’s Degree in Accounting
Summer 2010 - 2011 North Metro Technical College Acworth, GA
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