Customer Service Medical

Shirley

CAREER OBJECTIVE

Astute, details-driven, results-oriented professional seeking a position that will provide me the opportunity to utilize my many years of working with the public in a customer service capacity and my expertise while offering personal and professional growth within a progressive stable organization.

WORK EXPERIENCE

Have a Heart Home Health Services 10/12 – 6/15

Biller/Collector

Responsible for the daily collection of all medical claims

Responsible for daily billing of all medical claims

Follow-up and rebill on all medical claims

Working with all payors (Medicare, Medicaid, Commercial and Managed Care)

Responsible for resolving all billing issues to get claim processed for payment

Maintained direct client customer service and contact with insurance vendors, doctor offices and attorney offices

Maintained daily monthly goals and reported directly to management

Mesa Airlines 11/05 – 09/12

Flight Attendant/IOE Supervisor

Provide personal services to ensure the safety and comfort of airline passengers

Greet passengers, verify tickets, assist passengers with storage coats and carry-ons

Food/Drink Service

Explained the use of all emergency equipment and point out all emergency exits

Ensure the safety of deplaning passengers

Ensure first aid kits and other emergency equipment is on board and working

Responsible for training new-hire flight attendants and sign off on final check ride

Evanston Northwestern Physician Group 08/02 – 10/05

Medical Biller/Collector

Collect and rebill payments on past due medical accounts

Provide customer service for patients serving as an agent

Provide research information and analysis correction and explanation of accounts with the primary purpose of facilitating prompt adjudication and resolution of patient accounts.

Maintained direct communication with insurance providers, doctor and attorney offices

Maintained monthly and weekly goals, reported directly to self-pay supervisor

Education – Malcolm X College

Associate of Applied Science in Dietetics Technology – Food Service Management

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