Hospitality Management

Jonathan Swift

Lone Tree CO. ***** 720-***-**** acripz@r.postjobfree.com

Summary of Qualifications

Expertise experience in as all facets of hospitality operations. Responsible for public affairs, crisis management, sales, human resources in addition to building relationships with business executives. Major strengths include excellent interpersonal communication skills and ability to interact with diverse individuals on all levels, strong team player and manager, generalist skills include life-cycle recruiting, employee relations, performance management, leave administration, benefits administration, salary compensation, succession planning, training and development and labor relations. Hands-on, strategic-minded, results-driven, dedicated to building successful operational teams for customer acquisition and retention, developed structured business plans, budgets, establishing a positive direction for various aspects of all operating departments, with a positive turn-around in operating profits.

Current and Recent Experience

Customer Service Trainer, Creative Treatment Solutions (Denver, Co) 11/2014-Present

Training Intake Specialists on proper customer service techniques and etiquette when it comes to working with clients who've been court ordered to seek treatment.

Administrative Assistant, Property Tax Advisors (Aurora, Co) 1/5/2015 -7/1/2015

Assisted in various administrative tasks during the past Real Estate tax preparation season.

Front Office Manager, Homewood Suites by Hilton (Lakewood, CO) 2/2013 – 9/2014

Led the hotel to achieve the #1 ranking on Trip Advisor and become an award-winning hotel by JD Power.

Hired, trained, and supervised the staff and conducting daily meetings to provide the team with updates and information mentoring my team on best practices for sales and service.

Assisted with Human Resource functions such as employee orientation, payroll, performance reviews, and annual raises.

Planned, coordinated, and managed teams and operations for the front desk and the hotel restaurant to ensure outstanding customer service.

Regularly reviewed and negotiated contracts with vendors to obtain quality goods at competitive prices.

Obtained a liquor license to purchase alcohol for the restaurant.

Assistant General Manager, Hampton Inn by Hilton (Lakewood, CO) 9/2011-2/2013

Supported the General Manager in all areas of operations, from team training and management to daily business operations and finances.

Managed front office teams of up to 25 employees and all front office activities. Served as a primary point of contact for questions and issues.

Prepared daily reports as well as reports on taxes and budgets.

Assisted in the development and continual monitoring of the budget to maximize revenue while minimizing expenses.

Participated in sales meetings to discuss sales strategies that improve occupancy levels and revenue.

Regularly reviewed inventory levels and ordered supplies as needed.

Department Manager, Holiday Inn (Lakewood, CO) 3/2008 – 9/2011

Oversaw all aspects of sales, service, and business operations for the Executive Lounge.

Built solid working relationships with customers to encourage loyalty and repeat business. Managed the entire service cycle, from initial ordering of meals to food prep, quality checks, and delivery.

Education

Associate of Arts Degree in Business Administration/Management Arapahoe Community College 2012

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