Operations Manager

Mitch Strickland

Phone: 770-***-**** Email: **********.**@*****.***

Address: ***** ******* *** – Gulfport MS 39503

Summary of Qualifications

Results-driven, enthusiastic, and highly accomplished District GM with 16+ years of successful leadership experience. Versatile strategist, recognized for having superior management skills, exceptional sales abilities, and superlative business acumen. Committed to maintaining a reputation based on service, performance, and effective leadership. Currently seeking a Senior Management position which will effectively utilize all acquired skills, abilities, and areas of expertise as follows:

District Management

Staff Training/Supervision

Performance Evaluation

Client Relations/Retention

Sales/Sales Management

Relationship Building

P&L Accountability

Marketing/Advertising

New Business Development

Cost/Expense Reduction

Change Management

Budgeting/Forecasting

Career Achievements

Successfully led two multi-million dollar facilities to achieving $800K in growth while also increasing P&L by 30% over the prior year as District GM for Canteen Vending Services.

Recognized for designing organizational structure, increasing total revenue, boosting PBO, improving productivity, and decreasing product costs as District GM for Canteen Vending Services.

Achieved President’s Club in 2009, maintained staff retention under 6%, and was recognized for increasing sales by 60% and profits by 110% as District Operations Manager of Cook’s Pest Control.

Facilitated a sales increase to top retailers by 25% and a production increase in services by 30% while also accomplishing profit achievements in A/R and inventory as the Operations Manager of The Mad Matter.

Implemented additional services as Regional Sales Manager for ToolPro while achieving a 28% growth in sales and 35% growth in employment.

Achieved an increase in sales profits by 40% and generated additional service revenue through business development efforts equaling 100% as Inside Sales Manager of Georgia Computer.

Professional Profile

Compass Group Crothall Healthcare – Gulfport MS 2012 - Present

Assistant Director

Establish and review standards and work procedures for all housekeeping staff in accordance with established policies and practices of the facility

Plan work schedules, hours, areas of work, and job duties to ensure adequate housekeeping services are rendered to all areas

Regular inspections and evaluations of the facility; ability to recommend action items; assist with relocations within the facility Conduct regular staff meetings and communicate with members of other departments to coordinate housekeeping activities

Compass Group Canteen Vending Services Cibolo, TX 2011 – 2012

District General Manager

Accountable for 20 M P&L to ensure district financial performance meets company and client objectives while optimizing productivity and monitoring the development of realistic and accurate forecasts.

Assesses regional/district training requirements and trains management associates to meet staffing needs and ensure optimum utilization of regional and district associates.

Identifies client needs, communicates account progress and company programs to clients, participates in the sales process, approves business proformas, conducts negotiations, and/or renegotiates contracts.

Ensures compliance with policies, procedures, and guidelines to promote their consistent application.

Mitch Strickland

Phone: 770-***-**** Email: **********.**@*****.***

Address: 15181 Clemson Ave – Gulfport MS 39503

Cook’s Pest Control Marietta, GA 2006 - 2010

District Operations Manager

Directed all facets of operations, including P&L ($30M), cost analysis, sales, marketing, advertising, fleet management, resource/staff management, safety, business development, and customer service issues.

Managed the top district office in the state, which included multi-million dollar offices, while training and coaching a staff of sales and service professionals to service residential and commercial clients.

Provided extensive training with workshops and techniques to continue high quality service for customers.

Certified Operator - Household Pest Control (HPC) and Public Health.

The Mad Matter Cumming, GA 2003 - 2006

Operations Manager

Led daily operations for a specialty flooring company, including P&L reporting ($5-7M), customer service issues, distribution operations, sales, inventory management, safety, resource and personnel management, and product management and development.

Provided a seamless interface between delivery channels and business touch points while handling end-to-end process design, analysis, documentation, and change management and control.

ToolPro Kennesaw, GA 2002 - 2003

Regional Sales Manager

Directed the planning, implementation, and management of business development strategies to increase revenue and market share for this wholesale distributor of drywall tools.

Achieved positive growth and increased revenue/market share by developing new business development and operating strategies.

Evaluated and improved sales philosophies and strategies, built a high-performance call center, and oversaw a staff of 15 Account Representatives.

Provided strategic and tactical leadership critical to competitive wins, successful contract negotiations, and long-term, profitable client retentions.

Devised a comprehensive hiring and training strategy and was instrumental in building a high-performance, customer-driven sales team.

Georgia Computer Cumming, GA 1996 - 2002

Inside Sales Manager

Led the planning, development, implementation, and management of marketing/business development strategies to penetrate IT services market throughout Georgia.

Provided professional services to over 45 corporate accounts and was instrumental in achieving monthly revenue of up to $93,000.

Directed a team of up to 20 account managers and successfully planned, implemented, and directed a strategic cold calling campaign, resulting in increasing yearly revenue.

Developed and implemented territory management strategies targeted towards penetrating the IT services market.

Identified and captured key clients, including Amana Appliances, Krispy Kreme, Coca Cola, Georgia-Pacific, and Lowes.

Education

DeKalb College/Canbourne University B.A - Marketing & Management

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