Customer Service Manager/ EA
Resume:
Melissa Vanderplow
Chicago, IL 60612
*******.**********@*****.***
OBJECTIVE
High performing, customer service oriented, office professional with extensive experience working with a diverse client base and dedicated to delivering results. I am a committed and motivated individual with exceptional customer-relation and decision- making skills. I pride myself in possessing a strong work ethic, professional demeanor and great initiative. I am an energetic, results oriented team-player eager to bring my strong problem solving and administrative skills to a growing company who needs top level support.
PROFESSIONAL EXPERIENCE
Customer Service Lead
Crate &Barrel/CB2 Furniture
October 2014- present
Responsible for over-seeing inbound and outbound customer phone calls/emails/chats, scheduling furniture deliveries, troubleshooting website questions, placing orders, problem solving and anticipating customers’ needs.
Routed an average of 102+ calls per day, with an average of 97% on all Quality Assurance monitoring. Received perfect scores on 3 monthly monitoring. Utilized CCS systems.
Customer Experience Specialist
AppDevy
July 2013- October 2014
Developed exemplary customer relations while providing top level support to customers.
Used problem solving skills for quick resolutions to customer issues and complaints.
Supported CFO with calendar organization, and meeting preparation.
Diagnosed and resolved technical problems, utilized Zendesk and Jira to manage helpdesk tickets. Received an average of 95% on all Quality Assurance monitoring.
Executive Assistant
GATX Corporation
May 2012- July 2013
Provided top-level support to VP of Operations and Operations team.
Processed expense reports, provided travel arrangements, and planned executive meetings throughout the USA and Canada.
Was responsible for overseeing all SAP and SEM operations within the Continuous Improvement Group. Consistently attended meetings, kept meeting minutes, and provided insight on GATX’s Continuous Improvement plan.
Executive Assistant
Chicago Yacht Yard
September 2008- April 2012
Supported CEO through personal document management, calendar organization, and preparation for meetings.
Utilized Microsoft Office products and QuickBooks.
Processed accounts receivables and payables.
Coordinated all department functions for a team of 25+ employees. Utilized payroll service (ADP)
EDUCATION
College of DuPage – course work
Glen Ellyn, IL
Liberal Arts
COMPUTER SKILLS
Microsoft Office, PPT, Excel, Word. ADP-Payroll Module, QuickBooks, Salesforce, Zendesk, Jira, Adobe Acrobat, Adobe Photoshop, SaaS, CCS, Evernote
PROFESSIONAL MEMBERSHIP
*References available by request
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