Customer Service Technical Support
Resume:
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OBJECTIVE
I'm looking for full time work. I have plenty of experience in customer service, warehouse, training and problem solving. I have great people skills, very motivated and will do my best at any job. I'm currently pursuing
a business administration degree and a Java Programming Certification at Austin Community College.
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WORK EXPERIENCE
United States Navy, San Diego, CA/ Rota Spain
11-14-01 - 11-14-09
Aircraft Fuels Technician/Dispatcher
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Duties consist of:
Knowledge of the computer aided dispatch FASS system (Fuel automated service system).
Microsoft Excel, Word, PowerPoint and working with multiple screens at once.
Trained personnel about the Fuel automated service system, refueling procedures, safety within the work place, physical health, benefits, quality assurance and Navy protocol.
Maintaining and performing organizational maintenance on aviation fueling and lubricating oil systems.
Supervised the operation and servicing of fuel farms and equipment associated with the fueling and defueling of aircraft ashore and afloat
Received calls for fuels request dispatched vehicles to fueling locations and was primary contact for any emergency situations during shift.
Prioritized fueling evolution in order of importance and change of pilot's flight window and operation.
Performed maintenance and conducted inventory of all equipment and tools.
Performed PMS (Preventative Maintenance) on all equipment and tools
Ensuring that all Aircraft received fuel safely in a timely manner by staying vigilant and paying attention to detail during a twelve hour shift.
Ensuring that pilots meet their flight window, by doing job effectively and consistent.
Briefing pilots and staff about fuel amounts, duration and progress.
Kept track of receipt and records of sale of all fuels transaction while on shift.
Input data, fuel amounts, aircraft numbers, locations of aircraft and any substantial information into Excel and Microsoft Word Processer.
Kid Circle Learning Center, Killeen, TX
11-14-09 /10-05-10
Child Care Provider
Duties consist of:
Assist in the creation of a classroom environment conducive to learning and appropriate to the physical, social, and emotional development of students with an emphasis on language development and emergent literacy skills
Perform duties as planned under the leadership of the Early Childhood Specialist
Assist in the screening and preparation of children to fully participate in program services
Interact with the children in a way that conveys respect and nurturing
Support the social and emotional development of children
Answering calls, assisted with prices and policies inquires.
Assisted potential customers with a walkthrough of facility
Harte Hanks, Austin, TX
Technical Support Representative
10-15-10/7-13-12
Duties consist of:
Handled inbound calls and outbound callbacks in a courteous and timely manner
Resolved customers issues in a timely manner with “First Call Resolution" by utilizing multiple support resources
Utilize multiple computer applications at one time and maneuver through these functions.
Work as a consultative partner to customers, building rapport and providing direction
Acquire customer and issue-related information and input information into call-tracking database
PrimaryCare Learning Center Killeen, TX
07-16-12/Present
Owner/Supervisor
Duties consist of:
Supervised ten employees and sixty-five children.
Managed and updated parent and student files.
Interacting with vendors and customers.
Manage all supplies and inventory.
Manage all finances and accounting actions.
Responsible for all marketing duties.
Responsible for all clerical duties.
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EDUCATION
Austin Community College
01-05-2011/Present
Business Administration/Java Software Development
Central Texas College
01-05-2010/ 01-05-2011
Computer Science/Early Childhood Development
Grambling State University,
08-04-2000 / 06-04-2001
Computer Science
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Copperas Cove High School,
08-94 / 06-98
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SKILLS
Type 45WPM,
Knowledge of Java object oriented programing, Html, Servlets, MySQL, JDBC, JSP, Microsoft Word, Excel. Currently enrolled in Austin Community College Java Development Program since August of 2014 Just completed this month.
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REFERENCES
Charles Offord
Recycling City of Austin
Janelle Guy
Bank Teller
Shontay Johnson
Child Caregiver
Judith Gil-Castillo
Customer Service Rep
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Contact this candidate