Customer Service Administrative Assistant

347-***-**** *********@*****.***

Leslie Ward

Objective

To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization’s goal while achieving my personal goals.

Experience

08/08-Present

LM International / DBA www.A4C.com

Brooklyn, NY

Customer Service Manager

Manage hiring, training, retention and performance of the customer service team

Develop procedures and policies for better handling of customer correspondence and customer complaints.

Ensure all customer inquiries are handled in accurate and timely fashion.

Schedule meetings with the internal teams to discuss and resolve customer service failures/customer concerns on time.

Monitor business and process metrics to measure and manage customer service effectiveness.

Monitor and respond to consumer-initiated Internet blogs and websites.

Oversee and maintain call center operations including its staff and statistics.

Supervise department consisting of 15 Customer Service Representatives

09/07-07/08

Bay Ridge Toyota

Brooklyn, NY

Business Development Associate

Handled incoming calls or inquiries from prospective customers or clients

Responded to Internet Leads

Completed supporting paperwork and data entry as required

Scheduled appointments for Salesperson.

2005-2007

Bay Ridge Honda

Brooklyn, NY

Business Development Associate

Handled incoming calls or inquiries from prospective customers or clients.

Responded to Internet Leads.

Completed supporting paperwork and data entry as required.

Handled all Lease Retention customers and assisted with Lease End options.

2002-2005

Food City Markets

Brooklyn, NY

Bookkeeper / Cashier

Keep accurate and up to date records and files on the finances.

Reconciles and balances accounts.

Accounts-Receivable and Accounts-Payable Bookkeeper.

Education

2013-Present

Brooklyn College

Brooklyn, NY

BA Childhood Education – Ext Bilingual Ed- In Progress

2007-2009 Kingsborough Community College Brooklyn, NY

Associates of Arts

Hello,

My name is Leslie Ward and I will be moving to Sumter, South Carolina area in 3 weeks as I am trailing my Military Spouse. Currently I am the Director of Customer Service here at a4c.com. I am interested in obtaining a position in which I will be able to utilize my Customer Service Skills and my Administrative Assistant skills. You will find I am detail oriented and able to analyze, prioritize and resolve requests or issues quickly and effectively. I possess excellent communication skills both oral and written. I am also bilingual, fluent in English and Spanish. I am a very quick learner and am always looking to learn new things. I am also currently pursuing my Bachelor’s Degree in Education.

It would be a pleasure to interview with you and further discuss my qualifications and the job opportunity. I look forward to hearing from you soon.

Kind Regards,

Leslie Ward

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