Solution Architect IT Business Partner

BILL KLEIN

Dallas, TX ***** 214-***-**** ******@******.***

http://webprofile.info/williamklein

IT BUSINESS PARTNER SOLUTIONS ARCHITECT

Accomplished information technology business partner and solutions architect bringing 20+ years of proven experience in building infrastructure and creating optimized solutions across multiple industries. Leverage key skills necessary to deliver persuasive sales and service presentations to clients that enable decision makers to make informed decisions regarding technology solutions. Cross-functional leader who excels in building collaboration to achieve corporate goals and objectives while driving efficiency and growth.

CORE COMPETENCIES

● Solutions Architecture / Design ● Change Management Leadership ● Strategic Planning & Execution

● Technology Business Partner ● Client-Facing Sales & Support ● Vendor Management / Negotiation

● Team Development / Leadership ● Data Center Management / Operations ● Infrastructure Design & Delivery PROFESSIONAL EXPERIENCE

XEROX BUSINESS SERVICES ACS – Dallas, TX 2004-2015 Infrastructure Solutions Architecture Engineer

A world-leading provider of outsourced IT services, generating $19.5 billion in annual revenue, with 100,000+ employees across 180+ countries. Responsible for developing and executing IT solutions company wide for new and existing customers. Leader in converged UCS based technologies with VMWare, LINUX, and Windows platforms. Cisco switches, EMC and NetApp Storage. Worked with VCE Vblock selling multiple units per year.

25% saved on operating expenses for a client by designing and implementing a replacement strategy for IT infrastructure, servers, backups, storage, disaster recovery, and business development.

Played a key role in the facilitation of multi-million dollar sales contracts by creating and delivering presentations to varying group environments that clarified the value of solutions and services.

250+ projects delivered on time and budget by utilizing internal and external resources, leading technical solutions, and integrating rapidly changing technologies for RFPs and/or RFIs.

$1 billion upgrade contract secured for the state of Texas by developing a solution to reduce costs by combining existing IT assets into two converged systems, migrating 6,000 servers into one efficient system.

Reduced annual spending and improved efficiency by migrating applications that could be centralized to one location, implementing a single IT process so employees could move seamlessly from one location to another.

Drove efficiency and reduced costs for a key client by effectively controlling an environment with less personnel, centralizing data for wholesale power systems and distribution, and upgrading technology.

Decreased operating costs by developing refresh and migration plans of existing assets at 11 data centers to a new converged infrastructure at two data centers.

Reduced downtime and outages by implementing redundant converged systems providing 24x7hour up time at two data centers, thereby eliminating existing server hardware from more than 500 locations.

80% decrease in a client’s leased data center space generated by designing a plan that included negotiating with each vendor, enabling the client to install new virtual-based systems, acquire new leases, and remove 20% of applications.

AFFILIATED COMPUTER SERVICES, INC ACS. – Dallas, TX 1999-2004 Corporate LAN Services Manager Senior Engineer

A provider of IT services generating $2 billion in annual revenues, with 30,000 employees nationwide. Managed a team of 10 direct reports, responsible for maintaining all corporate-based applications, servers, storage, and VLANs.

Enabled corporate-wide ability to manage multiple environments by upgrading the campus and outside regional facilities to a new directory services model.

Eliminated internal department conflict by persuading executive leadership to instill a cooperative culture across the company, leading a one-year LAN/WAN infrastructure and policy-based upgrade that improved consistency. BILL KLEIN PAGE 2 OF 2

214-***-**** ******@******.***

Professional Experience Continued…

Improved IT environment performance, ease of use, and security of technology by leading data center operations in standardizing corporate-wide LAN/WAN systems to enhance productivity.

Positioned the company to serve a broader and divergent client base by growing the LAN service team from a domestic to an international team as part of a corporate initiative to expand the company globally.

33%% reduction in completion time and 20% decrease in workforce achieved by utilizing experienced Subject Matter Experts (SME) to design and execute an email consolidation and expansion project.

Created a consistent change management process by developing a structure for requests and changes that incorporated user feedback during application production, effectively avoiding mistakes.

Enhanced worldwide customer service and changed company culture by providing global access to servers, reducing outages and increasing efficiencies through a hardware-based system. NEW AMERICA FINANCIAL, INC. – Dallas, TX 1995-1999 Data Center Manager Senior Novell Engineer

A nationwide provider of wholesale mortgages operating in 40 locations, with 1,000 employees. Led a team of 10 direct reports through daily operations, responsible for managing local and remote engineers, contract engineers, desktop / printer requirements, and helpdesk services.

Improved consistency across US operations by unifying 40 locations, maintaining user-friendly technology, and leading a company-wide upgrade of server and desktop systems.

Ensured corporate initiatives were executed across multiple locations by managing vendors and building internal project parameters that coincided with deliverables during hardware and software upgrades.

Enabled helpdesk and desktop service operations by designing a corporate-wide infrastructure with standardized rules and procedures across all locations.

Improved productivity for the US workforce by eliminating multiple platforms at remote locations and rolling out desktop delivery services through Novell ZENworks and GroupWise email infrastructure.

50% reduction in turnaround time for helpdesk tickets achieved by establishing a centralized management system, utilizing vendor-based hardware and software programs, and upgrading all locations and email systems.

Centralized management systems, upgrading all locations to the same level of competencies, including a new email system and vendor software programs.

MICROHARD TECHNOLOGIES, INC. – Dallas, TX 1993-1995 Novell Instructor

A provider of training and instruction for Novell CNE versions 3.1x and 4.1x. Responsible for teaching all 14 class types to students obtaining certification at each level, while maintaining company servers and student desktops.

Increased instruction quality by teaming with Novell leaders to develop course curriculum, leading detailed planning sessions and designing updated study guides.

Produced better qualified, employable students by unifying the instruction team to deliver consistency across seven courses.

EDUCATION & CERTIFICATIONS

Bachelor of Science (BS) in Business Administration, University of Kansas Novell Netware CNE 3.1x, Novell CNE 4.1x, Novell CNE 5.1x TECHNOLOGY PROFILE

Microsoft Windows, Linux, Solaris, AIX, HPUX, Novell Netware EMC, HP, NetApp, IBM, Dell, Cisco

Symantec NetBackup, IBM’s TSM

VMware, KVM RedHat, Microsoft, VCE, Vblock

iSeries, Cloud, IaaS, SaaS

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