Jorge Alberto Rocha Solís

acrhvm@r.postjobfree.com

** ***** *** – Married

Cel. 333-***-****

Skype jrochasolis

Guadalajara, Jalisco, Mexico

Summary

6+ Years of experience

CCNA and CCNP Routing & Switching

CCDA and CCDP Design Professional

CCNA Security

ITILv3 Foundations

Cisco Nexus, ISR Routers, VSS Switches, ASA Firewalls, Palo Alto Firewalls, F5 LTM Load balancer, WAAS, Riverbed, VPN, TCP - Wireshark.

Work VISA Sponsorship not required.

PROFESSIONAL EXPERIENCE:

DELL Services

Guadalajara, Jal

Network Design Senior Advisor

From: 04/14

To: date

Provide IT network services for Harvard Pilgrim Health Care private company located in Boston, MA.

Network support for healthcare large customer network including planning, designing, implementation and troubleshooting following the best practices based on ITIL processes and procedures.

Coordinate activities with vendors to provide to the customer the services offered. Maintaining the service to the level agreement and evaluating possible future network growth.

Provide network solutions designs and planning implementations based on the business needs and tactical plans for the customer and Dell.

Execute complex and deep technical analysis in order to find the root cause and propose action items for interdisciplinary teams.

Enhanced and adapt methods based on the customer needs and feedbacks.

Manage different technologies like Cisco routers, ASR, 3900, 2900; Switches IOS 6500, 3750, 2960; Nexus Switches, 7000, 5000,2000; F5 Load Balancers LTM, Aruba Wireless, Cisco ASA, Palo Alto Firewall, Cisco WAAS, Cisco ACS.

DELL Services

Guadalajara, Jal

Network Design Advisor

From: 11/12

To: 04/14

Team lead of 15+ network engineers.

Network support for large customer networks including planning, designing, implementation and troubleshooting following the best practices based on ITIL processes and procedures.

Coordinate activities with vendors to provide to the customer the services offered. Maintaining the service to the level agreement and evaluating possible future network growth.

Provide network solutions designs and planning implementations based on the business needs and tactical plans for the customer and Dell.

Execute complex and deep technical analysis in order to find the root cause and propose action items for interdisciplinary teams.

Enhanced and adapt methods based on the customer needs and feedbacks.

DELL Services

Guadalajara, Jal

Network Design Sr. Analyst

From: 01/12

To: 11/12

Network support for large customer networks including planning, designing, implementation and troubleshooting following the best practices based on ITIL processes and procedures.

Coordinate activities with vendors to provide to the customer the services offered. Maintaining the service to the level agreement and evaluating possible future network growth.

Provide network solutions designs and planning implementations based on the business needs and tactical plans for the customer and Dell.

Execute complex and deep technical analysis in order to find the root cause and propose action items for interdisciplinary teams.

Enhanced and adapt methods based on the customer needs and feedbacks.

Iusacell

Guadalajara, Jal

VoIP Engineer

From: 02/11

To: 01/12

Addressing reports of companies with IP telephony issues, routing and switching troubleshooting detecting complex issues like unreachable destinations, bottlenecks, packet loss, lack of voice priority and misconfigured firewalls.

Self-learning, researching and development of new technology tools to improve daily team tasks.

Relationship with customers, helping with their problems and new needs. Working with third providers to deliver services to our clients.

Linux scripts programming to automate network administration tasks. Research and testing of linux software and applications for network troubleshooting and tools.

Support for hardware validation of new technology partners to ensure compatibility of technologies and increase the product portfolio of the company.

Tests development to ensure the quality of services provided to our clients.

Movilnet

Guadalajara,Jal

Network Engineer

From: 01/09

To: 02/2011

Wireless network design manager for hotels around the country: development and improvement of wireless site surveys, network and implementation plan design, network equipment configuration responsible and support of system managers in the operation of the hotel network; Development and programming network monitor and administrative tools.

Hotspot system coordinator and implementation responsible in the migration of a new hotspot platform, working closely with an Indian company. Programming scripts to automate administrative and network tasks.

Researching and testing new technologies to improve customer service with tailored tools and best practices in the IT industry.

Documentation of existing and new implementations. Documentation and planning of call center speech scripts to professionalize and standardize the guest service

EDUCATION:

Instituto Tecnológico y de Estudios Superiores de Occidente ITESO

Guadalajara, Mexico

2006- 2010

Bachelor in Engineer networking and telecommunications

PROFESIONAL DEVELOPMENT:

Cisco CCNA Routing & Switching

Guadalajara

Apr 2010

Cisco CCDA Certification

Guadalajara

Jan 2014

Cisco CCNP Certification

Guadalajara

Jul 2012

ITIL V3 Foundations

Guadalajara

Jul 2012

Cisco CCDP Certification

Guadalajara

Dec 2014

Cisco CCNA Security

Guadalajara

Apr 2015

LANGUAGES:

Spanish native, English fluent

QUALIFICATIONS/SKILLS

Strong skills on configuration, design, implementation, management and troubleshooting of LAN and WAN routing and switching.

Routing protocols and router management. BGP, OSPF, EIGRP, PBR, Access Lists, and NAT.

Redundancy protocols. HSRP, VRRP.

Switch Management and protocols. Vlans, PVlans, VTP, STP, RSTP, MSTP, Etherchannels.

Cisco Nexus management.

Wireless Network management, Aruba.

Cisco WAAS and Riverbed optimization management.

Firewall management, ASA and Palo Alto.

F5 Load Balancer management.

Network services: HTTP, DNS, DHCP, SMTP, SNMP, Netflow.

Remote access like VPN, PPTP, L2TP, IPSec, DMVPN.

Basic Cisco IP telephony knowledge.

TCP – Wireshark strong skills

Programming languages. C, net, web, database and linux scripting.

Natural leadership. Communication and presentation skills

Strong drive for innovation, creativity and originality of thought

Strong Ability to work both independently and in a close team environment

Well-organized, flexible, customer and service oriented, good communication skills and strong sense of responsibility.

Strong self-learning and self-development skills.

Good knowledge of IT technologies, programming, scripting languages, applications, curiosity to industry trends and news.

Contact this candidate