Customer Service Sales

Sam Nunez

**** ********** **** #*** 915-***-****

Houston, Texas 77024 ********@****.***

SALES MANAGEMENT / MANUFACTURING / CUSTOMER SERVICE Versatile, profit-driven customer service professional with more than 20 years’ experience working with varied domestic and international customer base. Combine experience, effort, and vision for total quality management to improve operational effectiveness and impact the bottom line per Six Sigma methodologies. Expect leadership skills combined with solid organizational, teambuilding, and management strengths. Fluent in Spanish. AREAS OF EXPERTISE

Six Sigma Greenbelt Certified Distribution & Logistics Staff Development & HR issues Strategic Business Planning Process Improvement Customer Relations & Retention Inventory Management Problem Resolution

ISO Warehouse Operations

PROFESSIONAL EXPERIENCE

Value Stream Manager – Aftermarket Sales 2013 – Present GARDNER DENVER Houston, Texas

Gardner Denver, a leading manufacturer of water jetting systems, high pressure water blasting, hydro- demolition and UHP blasting and surface prep equipment. Oversaw the daily functions of the aftermarket department from business development to product development of consumables into the water jetting industry. Responsible for managing and directing sales activities of the organization’s aftermarket product globally.

Responsible for business development and growing and maintaining existing and new customers for the aftermarket department.

Improved customer service quality results by studying, evaluating, and re-structuring Aftermarket processes by establishing service metrics; monitoring and analyzing results and creating changes.

Responsible for establishing processes to increase sales by establishing outbound call strategies and generating leads of capital equipment.

Business-to-business customer relations. Promoted increased customer service and satisfaction by instituting a friendly, supportive and product-based approach to meeting customer needs. Listened to and analyzed customer feedback in order to formulate effective solutions to customer concerns.

Supervised a staff of 6 – 10 Value Stream team members, to include buyers, warehouse personnel, technical support and Inside and Outside Aftermarket sales professionals.

Point of contact for problem resolution with customer base.

Developed internal sales call strategies with target customer accounts.

Worked closely with all departments to assure customer satisfaction and a positive customer experience.

Inside Sales Representative 2008 – 2013

SUNSOURCE Houston, Texas

One of North America’s leading fluid power distribution companies, providing products, services, and information in hydraulics, pneumatics, filtration, and automation systems. Customer service driven insides sales professional in the fluid power industry for the oil and gas (O&G) market and non-O&G companies located in Texas, Louisiana and internationally.

Worked closely with account managers and management to provide excellent customer service to customer bases.

Focused to meet and exceed inside sales goals. Grow and maintain existing customer base relationship through pro-active outbound calling resulting in lead generation for the outside sales force via CRM.

Demonstrated effective communication when interacting with customers, co-workers, and management staff.

Analyze current market trends to enhance marketing and networking strategies. Customer Service Supervisor 2003 – 2008

SUNSOURCE El Paso, Texas

Oversaw and coordinated staff of four inside sales force in the fast-paced, highly technical environment. Interview, hire, trained, and provided human resources functions for all employees in the El Paso branch office.

Implemented goal setting and training initiatives for sales staff resulting in improved morale, meeting/exceeding customer service objectives.

Develop creative sales programs and assisted sales representatives in follow-up on quotes, lost and declining customers, and new customer follow-up.

Ensured the consistent achievement of customer service objectives and goals.

Conducted customer analysis and business development strategies.

Analyzed data to identify strategies for improving customer service and productivity using sales reports, customer feedback and CRM system information. Virtual Warehouse Analyst 2001 – 2003

SYSTEM SENSOR El Paso, Texas

One of the largest manufacturers of fire detection and notification products in the world. Instrumental in creating and implementation of ‘virtual warehouse’ operation for a key account with more than 250 branches. Oversaw and directed day-to-day operations, managed a staff of 5 warehouse employees, and 2 administrative support personnel.

Implemented Six Sigma processes that reduced shipping processing time and streamlined paperwork resulting in $20K of annual savings in the El Paso distribution facility.

Analyzed and controlled inventory trends for maximum profit and material forecasting.

Created and implemented warehouse policies and operating procedures.

Maintained 100% inventory accuracy of stocked inventory of $2MM with weekly distribution of

$150K-$200K.

EDUCATION

Bachelor of Science Degree in Business Management 2000 University of Phoenix / University of Texas El Paso

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