Customer Service Representative

Amela Hurtic

Lawrenceville, GA

********@*****.*** - 404-***-****

Willing to relocate

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative / Backup ADE Specialist Saia, Inc. - Johns Creek, GA - May 2014 to December 2014 Responsibilities

Manage and resolve service requests of customers; maintain calendars, perform follow up with customers and internal company personnel to ensure service levels are met to customer's expectations; provides correspondence to meet the customer needs; collaborates with customer on problem shipments to analyze and correct unsatisfactory service performance; participated in projects for process and quality assurance improvements; record and assist Saia drivers with delivery exceptions Legal Assistant

Angela M. Kinley, P.C - Atlanta, GA - September 2013 to March 2014 Responsibilities

Convert paper files into digital files; accounts receivable; collection; appointment scheduling; client mediation Senior Client Services Representative

Regus - Duluth, GA - November 2011 to March 2013

Responsibilities

Accounts receivable; set up new clients; call answering/forwarding; greeting guests; phone installation, programming, configuration, and troubleshooting; event planning; catering; stock and inventory; cleaning kitchen and any open office; setting up video conferencing; mail sorting and forwarding Corporate Customer Service Representative

Global Industrial Equipment - Buford, GA - November 2007 to November 2011 Responsibilities

High volume inbound calls; order tracking and expediting; defective item identification and replacement; troubleshooting with various industrial merchandise; taking care of 15 sales representatives who deal with the Northern U.S. region and Canada; preparing commercial documents; accounts receivable EDUCATION

Bachelor's in Business Management

Georgia Gwinnett College - Lawrenceville, GA

2013 to 2017

SKILLS

MicroSoft Office (10+ years), Legal Research (Less than 1 year), Administrative Assistant (10+ years), Customer Service (10+ years), Call Center (10+ years), Time management (10+ years), Team building (10+ years), Event Planning (5 years), Business Development (5 years), Negotiation (10+ years) LINKS

http://www.linkedin.com/in/AmelaHurtic

CERTIFICATIONS

Notary

September 2012 to September 2016

ADDITIONAL INFORMATION

KEY STRENGTHS:

• Proactive go-getter attitude

• Great phone etiquette

• Interpersonal & communication Skills

• Everyday Business Etiquette

• Critical thinker

• Exceptional attention to detail

• Computer: Word, Excel, internet and E-mail applications

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