Customer Service Management

Siddharth Vaishnav

Email: *********.*****@*****.***

India -084********

PERSONAL PROFILE:

I am an optimist with keen intellect, excellent communication skills and exceptional creativity that urges me to go beyond predefined profiles. I consider these to be the skills, which would make me an asset to any organization.

JOB OBJECTIVE

A responsible and challenging position that would enable me to augment my already acquired knowledge, bring to forefront my skills and offer opportunities for growth based on achievements.

WORK EXPERIENCE:

Anja Jewels Pvt Ltd, MUMBAI, 2015

Role : Project Assistant

Responsibility: Project Assistant to Manager. Learning about organization structure and staff management process. Handling the responsibility of managing all the exhibitions and events of the organization, Sales strategy, Promotional activities, Meeting the clients for the sales of the jewellery p5roducts.

MARLAND RETAIL LTD, APRIL 13-SEPT 14, CARDIFF

Marland Retail ltd has four outlets across the city. It’s basically a supermarket which deals into food items, clothes etc.

Role : Assistant Manager

Responsibility: Maintaining the data of the daily transactions, stock report for the preparation of financial report for the month ending.

Prepare the new marketing strategies for increasing the sales and generate the revenue for the store and making the store popular among the customers.

Handling the store employees and releasing the client payout.

JustDial Pvt Ltd, Feb 11-JAN 13

Role : IRO

Responsibility: Always ensured customer delight by solving their queries and problems in minimum time.

Maintaining the data of the team members and always ensured to keep the performance of the team at the top level.

Helping the team members in calls related to customer service.

It required good communication skills and developed my interpersonal skills.

ACADEMIC QUALIFICATIONS:

Cardiff metropolitan university Oct. 2014

MBA

Masters of Business Administration in marketing and Project Management.

Studied Strategic Marketing, People Leadership and Management, Operations Management, Financial Analysis, Strategic leadership and business transformation and Innovation, Project Management.

Marketing futures 1 and 2 as core modules.

Marks 55% (Transcript awaited).

Tilak Maharashtra Vidyapeth, PUNE 2010-2012

Bachelors of Business Administration

Studied Marketing Management, Production & Operations.

Studied Accounting, Financial Management and Consumer Behavior.

Marks 54%

Prahladrai Dalmia Lions College of Commerce & Economics, Mumbai- 2009

12th HSC board

55%

THE Saraswati Vidyalaya, Mumbai - 2007

10th SSC Board

62%

KEY SKILLS:

Good public speaker

Confident

Knowledge about Post modern marketing - market trends, how to break into market, capture market, market sensing, gain customer base, customer value

INTERESTS:

Playing sports- Cricket, Swimming Adventure Sports, Trekking and Music.

Interest in researching and studying trends in advertising & technology.

REFERENCES:

Available on request

Contact this candidate