Customer Service Management

Melody Minnis

Transit Terminal Operations Officer

Charlotte, NC

****************@*****.*** - 434-***-****

Ambitious MBA holder seeking employment in the project management field within a growing organization WORK EXPERIENCE

Transit Terminal Operations Officer

Sun Metro - El Paso, TX - November 2012 to July 2015 79901

Manager's Telephone: Carlos Becerra 915-***-****/ Contact yes

• Responsible for the management of several commercial properties throughout the city of El Paso TX.

• Responsible for making sure maintenance is kept up and facilities are in compliance with ADA and FTA regulations and are safe for the passengers of the city.

• Manage several multi-million dollar vendor contracts held by local and out of state based companies.

• Managed two concession stands located within these properties.

• Responsible for also writing contracts, manage PO's, approve invoices,

• Manages a maintenance team of 14 individuals,

• Work side by side with other departments within the organization to accomplish renovation project

• Maintains the inventory of over 500 bus shelters and monitor them for damage or vandalism.

• Served at a major consultant in the construction of our new Headquarter and the construction of new properties located around the city.

• Analyzes risk factors associated within my department and coordinate multiple projects internally with other departments within the organization

Assignment & Termination Clerk/Inspector

IDA Technology - Fort Bliss, TX - January 2011 to September 2012 79916

Supervisor's Telephone: Thomas Farmer 915-***-****/Contact yes

• Responsible for the management of several barracks buildings and modules for the US Army.

• Processed work orders, conducted inspections, maintained and inventory of the number of work order placed monthly

• Worked alongside outside contractors to assure the maintenance on these buildings were complete.

• Managed confidential files

• Assured that each team was in compliance with government regulation and procedures

• Created a new filing system for the organization and implemented

• Controlled and monitored the company software that was used by the teams located around the military installation

Claims Processing Specialist

Allstate - Las Cruces, NM - October 2010 to January 2011 88011

Supervisor's Telephone: Contact/No

• Used strong customer service skills to Exercise abilities of using efficient time management skills and demonstrated abilities to work in a fast-paced environment throughout the day with minimal supervision

• Used a sophisticated computer system to document interactions with the customer and then inputted relevant information.

• Passed important confidential information (such as policy numbers, client information, insurance claim numbers, etc.) to other departments within the company

• Analyzed data used in settling claim to determine its validity in payment of claims.

• Conferred with legal counsel on claims requiring litigation

• Reported overpayments, underpayments, and other irregularities EDUCATION

Master of Business Administration in Project Management American InterContinental University - Schaumburg, IL August 2011

Bachelor of Business Administration in Project Management American InterContinental University - Schaumburg, IL September 2010

Heritage High School - Lynchburg, VA

June 2002

School Bus

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