Customer Service Office Staff

Mekonnen Yirdaw

**** ****** ***** **. 678-***-****

Snellville, GA 30039 *********@*****.***

Objective

To obtain a challenging and rewarding position where I can effectively utilize my experience and education to provide excellent technical and customer service.

Education

Georgia Piedmont Technical College, Clarkston, Georgia

Associate of Applied Science in Electronics Technology, December 2012

Addis Ababa Technical College, Addis Ababa, Ethiopia

Diploma in Radio Electronics, July 1984

Experience

US Taxi Company, Atlanta, Georgia

Electronics Support Technician, Driver September 2005 - Present

•Diagnose or repair problems with electronic equipment, office systems and machines.

•Installed equipment and accessories such as fax, computer, communications equipment, and security systems.

•Maintained clean motor vehicle record while driving company car and transporting tools.

•Replaced and cleaned electrical or electronic components using cleaning solutions, parts and tools.

•Received and resolved technical request for maintenance or replacement of all electrical devises.

•Documented and reported daily work load using trip sheets and driver logs

•Provided efficient technical support and customer service for office staff.

EWWCA, Addis Ababa, Ethiopia

Electronics Technician, August 1985 - December 2003

•Troubleshot and repaired communication radios, televisions, VCRs and computers.

•Inspected and tested electrical or electronic systems to locate and diagnose malfunctions.

•Used visual inspections and testing instruments such as oscilloscopes and voltmeters.

•Adjusted, soldered and repaired electrical or electronic component parts to correct defects and to ensure performance to specifications.

•Read and interpreted schematic drawings, diagrams, blueprints, specifications, work orders, and reports and technical manuals and circuit boards.

•Determined material requirements and assembly instructions based on product specifications.

•Conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Computer Skills

Proficient in Microsoft Word, Excel, PowerPoint, and Internet navigation.

Contact this candidate