account/relationship management, business process improvement, PR, HR

Victoria San Juan-Co

Mobile Number: +639*********

Email ID: ************@*****.***

KEY STRENGTHS

Client Acquisition Account Management Relationship Building

Fundraising Organizational Team Collaboration Project Management

Events Management Organizational Development Business Process Improvement

PROFESSIONAL EXPERIENCE

Head – Membership Development Unit/Relationship Management 2004 – 2014

PBSP (www.pbsp.org.ph)

Directed efforts to acquire new members and oversaw account management of over 250 corporate clients nationwide.

Raised multi-million funds from the business sector to support poverty reduction, disaster relief, and rehabilitation programs of the Foundation.

Developed Corporate Social Responsibility projects with clients (e.g., Accenture’s Skills to Succeed, Dow Chem’s Mobile Water Filtration System, Holcim’s Galing Mason, Mercury Drug’s Potable Water System, and Ramcar’s Balik Baterya Program) and ensured the provision of appropriate technical support.

Networked and built partnerships with relevant organizations, institutions, and associations (i.e. corporate, academe, corporate foundations, and government) to support the Foundation’s initiatives.

Consultant – Strategy & Support Division 2003 – 2004

REMAX International Inc. (www.remax.com.ph)

Formulated and implemented the company's corporate strategy.

Mentored line management in developing, reviewing, and updating proficiency standards as requisite for career management.

Spearheaded the Personnel Management System (PMS) Project to standardize and improve the existing salary structure of the company.

Presided over the company’s grievance process and administered the employee-counseling program.

Head – Strategic Projects Coordination Center 1999 – 2003

PLDT (www.pldt.com.ph)

Directed the effective implementation of cross-functional projects and key initiatives to ensure consistency and alignment with the corporate strategy.

Designed appropriate program management interventions for progress evaluation and issue resolution.

Generated savings of over PhP 1 billion for the first year of implementation of the company’s cost reduction program.

Planning Executive – Strategy & Support Sector 1998 – 1999

PLDT (www.pldt.com.ph)

Orchestrated the provision of strategy alignment, business process re-engineering, systems integration, and organizational support requirements of the company.

Facilitated resolution of cross-functional issues.

Executive Assistant – Office of the Customer Services Group Head / Office of the President & CEO

PLDT (www.pldt.com.ph) 1992 – 1998

Intensified the company’s business process improvement efforts.

Monitored the overall productivity of the Customer Services Group.

Unit Supervisor – Management Services Division, PLDT 1990 – 1992

PLDT (www.pldt.com.ph)

Managed the Verification and Review, Methods Improvements, and Operations Research studies of major company operations aimed at improving productivity and reducing operational costs.

Co-authored the review of Piltel’s business processes prior to acquisition.

Operations Analyst – Management Services Division 19 85 – 1990

PLDT (www.pldt.com.ph)

Designed and implemented information and reporting systems to improve data accuracy and integrity.

Conducted statistical and operational studies to improve productivity and reduce operational costs.

Clerk/Secretary – Management Services Division 1982 – 1985

PLDT (www.pldt.com.ph)

New Accounts Clerk – Cash Department 1982

Security Bank (www.securitybank.com)

EDUCATION

University of the Philippines, Diliman, Quezon City

Bachelor of Arts major in Economics

AWARDS RECEIVED

PLDT Outstanding Performance Award (1993–1997)

PLDT Deserving Performance Award (1989-1991)

PLDT Group Performance Award (1984, 1988, 1992)

UP School of Economics Dean’s List (1980)

Contact this candidate