Administrative Assistant
Resume:
Millie Long
Hurdle Mills, North Carolina 27541
919-***-**** (Home)
919-***-**** (Cell)
**********@*****.***
OBJECTIVE:
A rewarding position utilizing proven Office Support, Administrative and/or Sales Assistant experience.
EXPERIENCE:
SAS Institute
Government Operations
Sales Processing Specialist
January 2005 – October 2008
Prepare licensing paperwork and standard quotes for Federal and DOD markets;
Provide support for Public Sector Field and Inside Account Executives;
Utilize and analyze reports and resolve credit discrepancies;
Proficient knowledge of internal software applications: GIDB, Estars, WMS, Distribution Mail Log;
Thorough knowledge of Government Pricing and Sales Credit Policies;
Distribute appropriate information to and continually communicate with staff;
Communicate with customers via telephone or email;
Record and independently process forms, claims and records – including preparation of reports containing statistics and information gathered from numerous sources;
Act as liaison to various organizational units, including Contracts, Legal, Distribution and Sales Compensation.
SAS Institute
Customer Interaction Center
Sales Assistant 5
March 2004 – December 2004
Prepare licensing paperwork and standard quotes;
Provide support for 15 Inside Account Executives;
Utilize and analyze reports and resolve credit discrepancies;
Proficient knowledge of internal software applications: GIDB, Estars, WMS, Distribution Mail Log;
Thorough knowledge of Pricing and Sales Credit Policies;
Communicate with customers via telephone or email;
Distribute appropriate information to and continually communicate with staff;
Record and independently process forms, claims and records - may include preparing reports containing statistics and information gathered from numerous sources;
Acted as liaison to various organizational units, including Contracts, Legal, Distribution and Sales Compensation.
Customer Interaction Center
Sales Support Supervisor
December 2002–March 2004
Supervised 4 Sales Assistants to provide support for the Inside Sales Reps within the CIC.
Recommended changes to CIC Planning and Operations Manager in matters concerning staffing; operational procedures; resource management; applications supporting the CIC; personnel profiles and other pertinent areas.
Assisted Planning & Operations Manager in identifying, establishing and maintaining external and internal partnerships to support the CIC.
Organized and prioritized projects in light of departmental, divisional and corporate goals and directed staff accordingly.
Assisted Planning & Operations Manager in identifying strategic business issues needing attention.
Acted as liaison to various organizational units, including Contracts, Legal, Distribution and MIS.
Software Sales
Sales Assistant/Office Administrator
1986–2002
Prepared licensing paperwork to be processed by Contracts Department
Composed letters and memos; maintained a master file of correspondence for staff
Provided administrative support for 6 Sales Representatives
Utilized and analyzed reports and resolves discrepancies
Collected data and performed basic mathematical calculations
Utilized existing software applications
Acted as department liaison
Distributed appropriate information to and continually communicated with staff
Screened telephone calls
Took messages and/or redirected calls
Performed general office duties: i.e. process mail, shipped materials, duplicated and faxed documents; ordered supplies and equipment; arranged for equipment repair.
Maintained calendars and coordinated schedules; made appointments and travel arrangements; assisted guests
Arranged meetings and seminars
Prepared requests for purchases, reproduction, checks, travel and expenses.
First Citizens Bank
Durham, North Carolina
1984 – 1986
Loan Processing Clerk
Reviewed and processed loan applications from area car dealerships as well as personal loan applications
In charge of Loan Department check register
Cut checks to dealerships and/or customers
Kept track of physical damage insurance on a all car loans and added “single interest” insurance as necessary
Answered phones, gave loan pay-offs and credit references
Provided routine administrative support to seven Loan/Collection Officers
Participated in 2 bank audits.
John Hancock Financial Services
Chapel Hill, North Carolina
1983 – 1984
Office Manager
Performed a wide variety of administrative support to 5 Financial Planning Agents (i.e. typed letters and memos; answered phones, ordered all office supplies, etc.)
Reviewed all life insurance policy applications for accuracy before sending them to the underwriters;
Followed up with physicians for health reports on prospective applicants;
Assisted in cold-calling efforts to recruit new clients;
Participated in interview processes for new Insurance Agents and Office Support applicants;
BUSINESS SKILLS:
Office operations, telephone reception, typing, customer service,
Accounting, Inventory Control, Notary Public;
Completed Administrative Staff Education Program at SAS (1999).
COMPUTER SKILLS:
Microsoft Word,
Microsoft Excel,
Microsoft PowerPoint,
Microsoft Outlook
Quickbooks
EDUCATION:
Durham Technical Community College,
Durham, North Carolina
Northern High School,
Durham, North Carolina
REFERENCES: Available Upon Request
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