Millie Long

**** ****** ****

Hurdle Mills, North Carolina 27541

919-***-**** (Home)

919-***-**** (Cell)

acrhk3@r.postjobfree.com

OBJECTIVE:

A rewarding position utilizing proven Office Support, Administrative and/or Sales Assistant experience.

EXPERIENCE:

SAS Institute

Government Operations

Sales Processing Specialist

January 2005 – October 2008

Prepare licensing paperwork and standard quotes for Federal and DOD markets;

Provide support for Public Sector Field and Inside Account Executives;

Utilize and analyze reports and resolve credit discrepancies;

Proficient knowledge of internal software applications: GIDB, Estars, WMS, Distribution Mail Log;

Thorough knowledge of Government Pricing and Sales Credit Policies;

Distribute appropriate information to and continually communicate with staff;

Communicate with customers via telephone or email;

Record and independently process forms, claims and records – including preparation of reports containing statistics and information gathered from numerous sources;

Act as liaison to various organizational units, including Contracts, Legal, Distribution and Sales Compensation.

SAS Institute

Customer Interaction Center

Sales Assistant 5

March 2004 – December 2004

Prepare licensing paperwork and standard quotes;

Provide support for 15 Inside Account Executives;

Utilize and analyze reports and resolve credit discrepancies;

Proficient knowledge of internal software applications: GIDB, Estars, WMS, Distribution Mail Log;

Thorough knowledge of Pricing and Sales Credit Policies;

Communicate with customers via telephone or email;

Distribute appropriate information to and continually communicate with staff;

Record and independently process forms, claims and records - may include preparing reports containing statistics and information gathered from numerous sources;

Acted as liaison to various organizational units, including Contracts, Legal, Distribution and Sales Compensation.

Customer Interaction Center

Sales Support Supervisor

December 2002–March 2004

Supervised 4 Sales Assistants to provide support for the Inside Sales Reps within the CIC.

Recommended changes to CIC Planning and Operations Manager in matters concerning staffing; operational procedures; resource management; applications supporting the CIC; personnel profiles and other pertinent areas.

Assisted Planning & Operations Manager in identifying, establishing and maintaining external and internal partnerships to support the CIC.

Organized and prioritized projects in light of departmental, divisional and corporate goals and directed staff accordingly.

Assisted Planning & Operations Manager in identifying strategic business issues needing attention.

Acted as liaison to various organizational units, including Contracts, Legal, Distribution and MIS.

Software Sales

Sales Assistant/Office Administrator

1986–2002

Prepared licensing paperwork to be processed by Contracts Department

Composed letters and memos; maintained a master file of correspondence for staff

Provided administrative support for 6 Sales Representatives

Utilized and analyzed reports and resolves discrepancies

Collected data and performed basic mathematical calculations

Utilized existing software applications

Acted as department liaison

Distributed appropriate information to and continually communicated with staff

Screened telephone calls

Took messages and/or redirected calls

Performed general office duties: i.e. process mail, shipped materials, duplicated and faxed documents; ordered supplies and equipment; arranged for equipment repair.

Maintained calendars and coordinated schedules; made appointments and travel arrangements; assisted guests

Arranged meetings and seminars

Prepared requests for purchases, reproduction, checks, travel and expenses.

First Citizens Bank

Durham, North Carolina

1984 – 1986

Loan Processing Clerk

Reviewed and processed loan applications from area car dealerships as well as personal loan applications

In charge of Loan Department check register

Cut checks to dealerships and/or customers

Kept track of physical damage insurance on a all car loans and added “single interest” insurance as necessary

Answered phones, gave loan pay-offs and credit references

Provided routine administrative support to seven Loan/Collection Officers

Participated in 2 bank audits.

John Hancock Financial Services

Chapel Hill, North Carolina

1983 – 1984

Office Manager

Performed a wide variety of administrative support to 5 Financial Planning Agents (i.e. typed letters and memos; answered phones, ordered all office supplies, etc.)

Reviewed all life insurance policy applications for accuracy before sending them to the underwriters;

Followed up with physicians for health reports on prospective applicants;

Assisted in cold-calling efforts to recruit new clients;

Participated in interview processes for new Insurance Agents and Office Support applicants;

BUSINESS SKILLS:

Office operations, telephone reception, typing, customer service,

Accounting, Inventory Control, Notary Public;

Completed Administrative Staff Education Program at SAS (1999).

COMPUTER SKILLS:

Microsoft Word,

Microsoft Excel,

Microsoft PowerPoint,

Microsoft Outlook

Quickbooks

EDUCATION:

Durham Technical Community College,

Durham, North Carolina

Northern High School,

Durham, North Carolina

REFERENCES: Available Upon Request

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