Manager Customer Service

Thomas J. Baines Jr.

**** *** ** ** ****, NC ****1

*********@*****.***

919-***-**** Cell

Summary

Accomplished and energetic Professional Manager with a proven history of achievement in operational, material, and human disciplines. Motivated Leader with strong organizational and prioritization abilities. Areas of expertise include inventory management, supplier management, distribution, logistics and continuous improvement activity.

Skills

*Administration and Management *Materials Management

*Production and Processing *Operation and Control

*Critical Thinking *Problem Solving

*Management of Human Resources *Logistics

*Negotiation of shipments *Warehouse Management

Professional Experience

AW North Carolina Automatic Transmission Supplier Durham, NC

AW North Carolina is the first offshore production facility for Aisin AW Ltd of Anjo, Japan, the largest producer of Automotive Automatic Transmissions in the world. AW North Carolina provides Automatic Transmissions and Transmission Components exclusively for Toyota Motor Corporation. AW North Carolina sales exceed $1 Billion with a workforce of 2000 members.

Production Control Assistant General Manager 2013-January 2015

Responsible for leadership development for departmental Assistant Managers and PC production floor Group Leaders. Responsible for long term planning for customer production part order planning, internal production plan scheduling and new project introductions.

Successfully led and achieved off-site warehouse and distribution system to support AW North Carolina with Japan parts and raw materials delivered directly from the Norfolk port.

Planned and achieved annual departmental budget in excess of $50M.

Production Control Manager 2006-2013

Responsible for order processing, production scheduling, parts/material ordering, external logistics, external and internal packaging of parts and materials. Also responsible for internal part receiving, conveyance and finished good shipping.

Led 18 salary and 208 indirect team members to support $1 Billion in sales of Toyota automatic transmission production to achieve departmental and company Safety, Quality, Cost and Environmental targets and goals.

Led extensive contract negotiations for selection of steam ship lines to move 2,500 40’ containers annually.

Production Control Assistant Manager/Planning & Scheduling 2004-2006

Responsible for salaried members to create domestic and Japan supplier part ordering plans. Also responsible for internal production scheduling and customer shipments.

Led and assisted in Production Control departmental planning for internal and external preparation to support company’s first fully assembled Rear Wheel Drive Automatic Transmission production lines including new parts introduction and part storage and part delivery concepts.

Performed a complete review of the Total Global Logistics System and implemented innovative changes that created cost effective and scalable systems that are still in place.

Production Control Planner/Packaging Specialist 2002-2004

Responsible for AT Component Production Planning and Finished Good inventory control and internal domestic and Japan purchase part packaging design for suppliers and Toyota customer facilities.

Planned and managed with only 1.0 days of customer finished good AT Component inventory.

Led development of domestic supplier raw material packaging design for collapsible and returnable plastic packaging supporting internal project start-up.

Nortel Networks

Network Solutions Engineer 2000-2001

Responsible for emerging product services for optical line systems, deliverables include writing Engineering Assessments, Engineering Change Memorandums.

Material Coordinator/Customer Job Scheduling 1998-2000 Worked as the primary interface between market order planning and external suppliers. Primary contact for expedited customer schedules and negotiated material availability to support accelerated schedule request.

Return Materials Coordinator/Customer Service 1996-1998

Followed up with Customers, Installers and Regional Managers on outstanding material at job end date. Analyzed each return category to identify potential for reducing overall returns. Monitored a weekly status report of open orders at job close ensuring open orders are properly disposition

Training and Skill Achievement

*Toyota Production System (TPS) *Standardardzation including ISO 14001

*Problem Solving skills including 8D *Lotus Notes & Microsoft Outlook

*AS400 Mainframe *Excel, PowerPoint & Word

*Mapics & Ordering MRP

Education

North Carolina Wesleyan College B.S. in Business Administration

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