Manager Management

Ogle.c VEERRAJU CHAVVAKULA

SUMMARY

VeerRaju is an IT Professional with over 10 years in the industry in designing and implementing Service Center, Asset Center/AssetManager. He developed and integrated these applications using a variety of tools. His skillset goes beyond knowledge of the application layer. He is skilled with technologies including Oracle, SQL Server, and Java. He has experience leading teams of developers, process engineers, and DBA’s through the SDLC and provide excellent direction to project teams. Additionally he had worked in large and small teams including the Liberty Mutual & Shell Companies.

TECHNICAL SKILLS

HP AssetCenter / Asset Manager (3.x / 4.x / 5.x, 9.x)

Connect-It (2.x / 3.x / 4.x)

DB2

DDMI, (Formerly Enterprise Discovery)

MS Office

Oracle PL/SQL

HP ServiceCenter / Service Manager (5.1 / 6.x / 7.x)

SQL Server

TCP/IP

Toad

PROFESSIONAL EXPERIENCE

State Farm Insurance Bloomington, Illinois

HP Asset Manager Lead Designer

January 2012 – Present

Designed and developed custom components such as Wizards, Workflows, and Oracle Views

Troubleshoot and design solution for production related issues.

Train Jr. Staff on Asset Management Process.

Mentor Jr. Staff on technical side of application.

Environment: Asset Manager, Connect-It, SDLC, Asset Manager, uCMDB, SCCM, various other data sources

Halliburton Houston, Texas

Developer

June 2011- December 2011

Performed enhancement to existing Asset Manager

Developed Wizard and Workflows to support new business requirements

Developed new Connect it scenarios to integrate new data sources into Asset Manager

Designed and delivered solution with a “speed to market” mentality without sacrificing quality and scalability.

Honed overall development skills and increased functional knowledge of the ITSM and ITAM process and applications.

Environment: Asset Center, Connect-It, Service Center 7.x, various other data sources

General Motors Detroit, Michigan

Developer

January 2011- June 2011

Developed workflows to automate and streamline data flow and process

Customized database to meet business requirements

Provided technical assistance on reporting functions.

Integrated UCMDB with HP Asset Manager.

Environment: Asset Manager, UCMDB, Oracle, SQL Server

Caremark Pharmacy Services Rhode Island

Developer

August 2010-December 2010

Installed the HP Asset Manager 7.x on Windows Platform

Integrated external data sources with Asset Manager

Implemented the use of standard SDLC and Project Management Methodology for implementation and Release Management for bug fixes and enhancements of the Service Management System.

Integrated external data sources

Performed implementation in timely manner with minimal downtime to the client.

Created complex Views for Asset Manager Reporting Database and other systems.

Environment: Asset Manager, Connect-It, various other data sources.

BSNL Telecom Hyderabad, India

April 2010- July 2010

Customized HP Asset Manager as per the Customer requirements.

Integrated HP Asset Manager with OVO tool for auto ticket generation.

Integrated HP Asset Manager with Asset Manager for Configuration Item Information.

Customized Asset Manager as per the customer requirements.

Created complex views in Asset Manager for Reporting database and other external sources.

Environment: Asset Center, HP Asset Manager, Oracle and other data sources.

Common Wealth bank of Australia Australia

Developer

April 2008 – March 2010

Integrated Service Center with Reporting Database

Developed ConnectIt scenarios for data transfers.

Customized Asset Manager to meet business requirements.

Implemented Contract Module in Asset Manager

Performed upgrade from Asset Center to Asset Manager

Environment: ServiceCenter, Oracle, Connect-It, AssetCenter, Asset Management

Shell Oil Company Malaysia

System Analyst

March 2007-April 2008

Performed migration from HP’s Asset Center to Asset Manager.

Provided Admin support the Peregrine AssetCenter/Asset Manager

Integrated Asset Manager with auto discovery tools

Integrated with Request Management with Asset Manager’s Procurement Module.

Environment: AssetCenter, Asset Manager, Tangram, Request Management, Service Center and other data sources.

Liberty Mutual Company Portsmouth, NH

Admin

November 2003-March 2007

Performed migration from HP’s Asset Center to Asset Manager.

Provided Admin support the Peregrine AssetCenter/Asset Manager

Integrated Asset Manager with auto discovery tools

Integrated with Request Management with Asset Manager’s Procurement Module.

Environment: AssetCenter, Asset Manager, Service Center and other data sources.

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