Quality Control Manager

Antonio M. Malone

**** *. ********* **. *** #****

Irving, Tx 75062

Cell 214-***-****)

*********@*****.***

Summary

* ***** ** *********** **********

Managed budgets in excess of $1.4 Million

Worked in several industries, including direct marketing and insurance

Excellent communication skills

Proactive thinking with a can do attitude

Always looking for cost savings and ways to improve productivity

Technical Skills

Operating Systems: DOS, Novell, Microsoft Windows 95, Microsoft Windows XP.

Print Hardware: Xerox Docuprint 180MX, Xerox Docutech 180HLC, Xerox Docutech 6180, Moore 4420 Pressure Sealer, Bell &Howard Mailstar, Siemens 2030,2040,2140,2200,2240 and 2300, Storage Tek 5000, QMS3225, Typhoon Ty30, Xerox 4635, Solimar PC, Unitech PC, IBM 3090,3160,3420,3380 and 3800, Nipson 8000, Pagestream 372 Micr Verifier 6053, Data Card 450, Pitney Bowes Buster, LasermaxRoll System, Tecnau, IBM 4100, and Xerox Docucolor 5000.

Mail Hardware: Jet Mail Mailing Machines (Francotyp-Prostalia), Neopost Scales, Cummins Perforators, Letter Openers, and Table Top Folders.

Software: Microsoft Office 2000 Suite, Lotus Notes 1-2-3.

Print Software: VSAM, Promail, Mirus Direct Mail Package, Xerox Laser Link Table, and Beste Bunch Folders, Policy Management Systems, Claims Handling System, Solimar Printer Interface Software, Documerge NT, Documerge Mainframe, Laser Vault on-line viewing software, Unitech, and Equios Client.

Mail Software: Mailroom Toolkit (address checker), and Agency Profile.

EXPERIENCE

G & C Direct Mail Marketing - Dallas, TX

2014 - Present

Print Operations Specialist

Monitored the print operation and production time ensuring accuracy of production documentation. Monitored print production against production standards to anticipate any schedule adjustments. Monitored quality control on all production run. Provided machine logs, print logs and project documentation to operations manager ensuring employee performance. Escalated production issues to appropriated management personnel in a timely manner.

Paramount Staffing – Irving, TX

2012- 2014

Problem Solver

Responsible for receiving and distribution of online orders from Amazon. Ensure that packages are scanned and routed to the designated carrier for transport. Responsible for printing, sorting, and attaching address labels/packing slips to each order. Ensure that each package has correct manufacture codes. Responsible for online research of vendor website for product information when manufacture code is not found. Also, responsible for compiling an inventory list of items to be updated in the inventory database. Once database in updated, the information is then uploaded into the RF Scanner. Responsible for general loading and storage of packages. An average of 800 packages are shipped daily.

Regal Staffing – Irving, TX

2011-2012

Assembly Line

Responsible for testing air compressors for reliability and performance. Also responsible for building Fan Clutches to regulate the temperature in vehicles.

Xerox – Addison, TX

2010-2011

Associate 1 Docucare

Monitored checks and enforced quality control procedures. Monitored the overall print operations. Ensured the accuracy of production documentation by reviewing and documenting procedures and processes. Responsible for escalating production issues the appropriate management personnel in a timely manner. Run mid to high volume black/white and color copiers. Also responsible for maintain copy performance, by clearing paper jams and running diagnostic tests on the copiers.

Unitrin – Richardson, TX

2004 to 2009

Supervisor - Print, Data Control, and Mail Operations

Supervised up to 18 employees in four departments with budgets in excess of $1.4 million. Managed and monitored all aspects of the Home Office Print/Data Controls, Mail Operations, and Supply/Receiving departments along with the print for the Dallas branch office. Enforced company standards such as ethics, quality, and service. Reported directly to Assistant Vice-President for status reporting and on special projects. Provided excellent verbal and written communication to both internal and external customers. Created and maintained written procedures for all operations. Monitored and enforced quality control procedures. Provided training as needed to staff on new software and hardware. Prepared monthly budgets and variance reports. Prepared annual budget for Mail Operations and monitor expenses. Reviewed CSU maintenance contracts on a yearly basis. Approved and reviewed all invoice payments. Prepared profit plan report twice a year. Handled all service complaints for both internal and external customers. Supervised all special projects. Administered all performance appraisals in a timely manner. Worked with staff to resolve any schedule changes and time away from work. Reviewed yearly maintenance contracts eliminating unnecessary charges saving the company approximately $15K. Designed filing system to located offsite files reducing the time by 50 percent.

Epsilon - Irving, TX

1997 to 2004

Print Operations Specialist

Supervised and monitored the print operation and production time ensuring accuracy of production documentation. Trained incoming and current employees on all hardware and software. Monitored print production against production standards to anticipate any schedule adjustments. Monitored quality control on all production runs. Provided machine logs, print logs, and project documentation to operations manager ensuring employee performance. Escalated production issues to appropriated management personnel in a timely manner.

Rapp Collins Worldwide - Irving, TX

1995 to 1997

Print Operations Specialist/Supervisor

Supervised the night shift operations of eight employees in a direct marketing environment. Established operator guidelines to meet client demands. Worked with vendors to achieve optimum cost efficiencies. Evaluated the quality and performance of operators and made necessary recommendations. Maintained and upgraded mainframe printer hardware.

Texas Direct - Fort Worth, TX

1989 to 1995

Print Operator

Batch nightly processing jobs. Restarted production job abends. Managed job requirements and schedules. Supported help desk support during the night shift. Handled all user problems for the CICS network mainframe.

Education

Oklahoma Christian University – Oklahoma City, OK

B.S., Physical Education, 1986, Southern Arkansas Tech University – Camden, AK

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